Customer Service Human Resources
Resume:
Aubrey V. Marquez
Summary
Dynamic and results-oriented professional with extensive experience in retail and customer service management, proven to enhance operational efficiency and team productivity within high- volume environments. Committed to fostering organizational growth and excellence through strategic planning and hands-on leadership. Demonstrates a strong aptitude for developing employee potential and streamlining business processes to maximize profitability and client satisfaction. Actively seeking opportunities that encourage professional development and provide scope for contributions to the organizational success. Skills
• Strategic Operations Management: Proficient in overseeing daily operations, ensuring seamless processes and top-tier customer service.
• Inventory & Supply Chain Oversight: Skilled in managing stock levels and optimizing resource allocation to meet business needs efficiently.
• Human Resources Management: Experienced in recruiting, training, and leading diverse teams, fostering an environment conducive to growth and professional development.
• Customer Relationship Management: Expert in maintaining high customer service standards, handling client grievances, and ensuring customer loyalty and retention through outstanding service.
• Financial Acumen: Strong understanding of financial management within retail settings, enhancing cost-effectiveness and financial health of operations.
• Compliance & Quality Assurance: Ensures adherence to industry standards and organizational policies to uphold quality and compliance benchmarks. Education
Business Management Major in Financial
Notre Dame Tacuronng, Philippines
2011 – 2015
• Financial Analysis: Apply financial theories and practices to analyze financial statements and support strategic business decisions.
• Continual Learning: Keep abreast of industry trends, technologies, and regulatory changes to maintain professional competence.
• Networking: Build professional relationships through networking events and industry associations to enhance career opportunities.
San Pablo, Tacurong City, Philippines
******.*********@*****.***
• Ethical Standards: Uphold ethical practices in financial management to ensure integrity and trustworthiness.
• Certification Pursuit: Consider obtaining professional certifications like CFA or CPA to enhance expertise and career prospects.
Secondary Education
Notre Dame or Siena, Tacurong City, Philippines
2006 – 2010
Work Experience
Manager
Citi Hardware
2017 – 2024
• Operational Leadership: Lead and supervise daily operations of the hardware store to ensure operational excellence and efficiency.
• Workflow Optimization: Ensure a smooth workflow and maintain high standards of customer service to enhance customer satisfaction.
• Inventory Management: Oversee inventory levels to ensure optimal stock availability and minimize costs through effective inventory strategies.
• Team Management: Recruit, train, and manage store staff, fostering a collaborative environment that promotes professional growth and high performance.
• Performance Management: Conduct regular performance evaluations, provide constructive feedback, and identify development opportunities to strengthen team capabilities.
• Skill Development: Design and implement targeted training programs to enhance staff skills and knowledge, aligning with business goals and customer needs. Frontline Associate
Abiz Western Union Tacurong City
2016 - 2017
• Customer Service Excellence: Provide outstanding service to individuals visiting the Western Union office, ensuring a positive customer experience.
• Transaction Assistance: Assist customers in sending and receiving money transfers, ensuring transactions are handled efficiently and securely.
• Inquiry and Complaint Resolution: Respond to customer inquiries, concerns, and complaints swiftly and professionally, maintaining high standards of customer satisfaction.
• Transaction Processing: Accurately and efficiently process money transfer transactions, adhering to all regulatory and company guidelines.
• Operational Support: Support daily operational tasks to enhance office efficiency and service quality.
Management Trainee
KCC Mall of Gensan
2015 - 2016
• Departmental Rotation: Rotate through various departments including operations, marketing, sales, finance, human resources, and customer service to gain a broad understanding of mall management.
• Functional Learning: Acquire knowledge of department-specific functions, processes, and procedures to enhance operational skills.
• Customer Satisfaction: Actively assist in resolving customer inquiries, issues, and complaints, aiming to maintain and enhance customer satisfaction levels.
• Observational Learning: Observe and learn from established customer service standards and strategies to develop effective communication and problem-solving skills.
• Professional Development: Participate in training and development sessions to build competencies and prepare for potential advancement within the company. References
Julie Saco
Area Head
Citi Hardware
Amapula Abad Santos
Manager
KCC
Contact this candidate