Customer Service Assistant Manager
Resume:
Jeana Ricks
Somerset,Ky
************@*****.***
I am an outgoing, hard-working individual with a desire for obtaining experiences as well as knowledge. I am seeking advancement that will show my abilities in addition to developing new skills. While I have enjoyed my time in the various positions I have held, I am at a point in my life where I need to challenge myself and grow with the company. I hope that I will one day move up to a position where people share my excitement for learning and appreciate the importance of hard work and dedication.
Willing to relocate to: Hendersonville, TN - -
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Sephora Beauty Advisor Lead
Sephora/ Kohls - Hendersonville, TN
June 2023 to Present
Responsible for leading the team, providing excellent customer service, and promoting sales as well as opening and closing the store.
Assistant Manager
Aeropostale - Goodlettsville, TN
November 2022 to June 2023
As an ASM, I am responsible for cash drawers, opening & closing store, overseeing & training all associates, doing inventory, processing freight,& driving sales, etc.I have also been acting Store Manager for the past 2 months.
Assistant Manager
Off Broadway shoes - Hendersonville, TN
May 2022 to November 2022
As an assistant manager, I helped lead the team along with store manager, ensuring that product gets moved out on the floor, appropriate changes are completed, and making sure all employees are encouraged to reach their full potential. I also made sure the store was run well during my shift. Merchandise Coordinator/ Key Carrier
Marshalls - Hendersonville, TN
June 2021 to May 2022
In this position, I had a wide range of responsibilities. Most importantly, assisting customers by offering great customer service and keeping my department area, organized and displayed well to increase and promote sales. I lead a team of employees at the front end, as well as with getting stock moved in a timely matter.
Area Supervisor
Ross Dress For Less - Hendersonville, TN
August 2020 to June 2021
As a area supervisor, I assisted store management by leading a a diverse team. My focus on “delivering the treasure.” allowed me to maintain merchandise standards, drive, excellent customer service,, allowed me to maintain merchandise standards, drive, excellent customer service, and ensure a safe and efficient work environment.
Assistant Manager
Wendy's - Gallatin, Tn.
February 2019 to May 2020
Ensure every customer is 100% satisfied. Communicate with customers and resolve any complaints. Train, develop, and motivate all associates. Run sigh effectively to maximize store goals. Seafood and Deli Clerk
Kroger - Hendersonville, TN
December 2017 to February 2019
Responsible for leading daily tasks of seOng display case, doing markdowns, ordering stock, and preparation weighing food items to be packaged.
Banquets, Special Events, & Restaurant Associate
Bluegrass Yacht and Country Club - Hendersonville, TN March 2016 to November 2017
Provide excellent member satisfaction, set up and organize facility for special events as well as make sure all dining areas are prepared.
Food and Beverage Dept./Room Service
Bluegrass Yacht and Country Club
May 2016 to October 2016
Serve guests with quality dining during their stay at hotel and ensure needs are being met. Set up and prepare all special event areas as well as restaurant and bar to company standards. Call Center Representative
Bluegrass Yacht and Country Club - Dallas, TX
April 2016 to October 2016
Resolve customer requests, questions, and complaints, and assistant with security set-up and payments. Received Customer Service Agent of the month 2 Ames. Office Assistant
Texas Health Home Care - Dallas, TX
August 2014 to September 2015
Responsible for answering calls and geog them sent to correct team leads, scanning and a\aching all paAent files, and geOng all Doctors Orders/ PaAent informaAon in a Amely ma\er. Team Lead/Jewelry Clerk/ Stock /Home Coordinator
TJMAXX - Dallas, TX
March 2014 to August 2014
Assist in preparaAon foe merchandising iniAaAves and execute all stock ensuring it was out in a Amely manner. Set displays in home area, assist in recovery and markdowns, as well as assist in jewelry department.
Educa1on
Education
B.S. in Therapeutic Recreation
Eastern Ky. University - Richmond, KY
August 1988 to May 1994
Skills
• - Excel, MS Word, MS Outlook, and Retail Point of Sale
• Customer Service
• Team Building
• Policies and Procedures
• Data Entry
• Merchandise Displays
• Sales
• Stock and Inventory
• Call Center
• Assistant Manager Experience
• Merchandising
• POS
• Cash Handling
• Retail Management
• Planograms
• Computer Skills
• Inventory Control
• Retail Sales
• Loss Prevention
• Sales Management
• Upselling
• Supervising Experience
• Microsoft Excel
• Payroll
• Store Management Experience
• Customer service
• team building
• merchandise displays
• data entry
• sales (10+ years)
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