VP of Collections Portfolio Performance Manager
Resume:
Gerard F. Smith Jr.
**** ****** ** ************, ** 19154
*************@*****.***
Executive Management/Operations
Executive experience in operations, administration, analysis, strategy and human resources. A proven track record of success, growth, enhancing productivity and efficiency. Effective communicator with employees and clientele. Team player and highly motivational. Responsible for the day to day activities and strategies.
Objectives
Capable of leading in such capacities as: Director of Operations, Human Resources, Business Development, or Director of Collections
ACCOMPLISHMENTS
Supervised over 400 personnel located in multiple locations
Point of contact for every client
Restructured shifts to enhance productivity and performance
Oversee overall compliance for company
Manage over $2.5 Billion Dollars in client inventory
Oversaw the startup of Centurion IV
Responsible for increasing revenue for NJ/ Citibank products from $1 Million Dollars to over $2.3 Million dollars in the course of 1 year
Managed NJ/ Citibank crew from 20 FTE, to over 60 FTE over 1 year period
CAREER HISTORY
Radius Global Solutions: Thorofare, NJ. September 2019 – Present
Collections Operation Manager September 2019 – Present
Manage the DSNB-Macys Charge-off Team. Team generates roughly $5.4 Million Dollars annually. Responsible for over 96,000 accounts annually, with a monetary value of over $180K annually
Manage the Citibank Pre Charge off market. Clients include Best Buy, Costco, and The Home Depot. This market see roughly 90,000 accounts per year with an estimates value of $255 Million Dollars .
Monarch Recovery Management Bensalem, PA October 16, 2016 – September 2019
Performance Manager October 16, 2016 – January 8, 2018
Manage 25 – 30 agents, working a variety of clients, including but not limited to US Bank and Synchrony Bank
Responsible for developing and overseeing key performance metrics for the team, and company.
Creating daily inventory reports to assist in monitoring inventory for individual client portfolios
Assisting with the Sales and Marketing Team to add new clientele and increase market share with current clients.
Vice President of Collections January 8, 2018 – September 2019
Responsible for daily work strategies for all clients
Create and monitor daily and monthly forecasts for all agents and clients
Developed compliance training courses designed for aiding all agents and overall company compliance with all clients
Oversee daily, weekly and month production for entire company
Northland Group Thorofare, NJ January 5, 2015 – October 10, 2016
Collection Manager January 5, 2015 – November 1, 2015
Managed 20-25 Agents for Citibank
Oversaw day to day strategies for all NJ/ Citibank Products
Responsible for developing new KPI Metrics for team
Responsible for overseeing a 7% jump in overall collections, despite a 10% reduction in staff
Directly responsible for overall compliance of NJ/ Citibank Team
Directly involved in the growth of the NJ Cell Transfer Team from 8 agents to 30 agents
Third Party Performance Manager November 1, 2015 – October 10, 2016
Directly responsible for managing 90 FTE
Overseeing the day to day strategies for all third party clients, including but not limited to: Toyota Motor Credit, GM Financial, Nordstroms, TD Bank, Citibank
Currently overseeing the growth of NJ/Citibank from 20 FTE in January 2015 to over 60 agents as of May 1, 2016
Managing over 1 Billion Dollars of inventory for all third party clients
Responsible for overseeing a 110% growth in NJ/ Citibank revenue growth.
Centurion IV Bensalem, PA June 2, 2014 – December 31, 2014
CEO June 2, 2014 – December 31, 2014
Responsible for establishing all marketing strategies
Oversaw all client relations
Developed all company KPI data and client reporting
Responsible for all vendor relationships
Developed strategies for each client
Tate & Kirlin Associates Philadelphia, PA July 19, 1996- June 1, 2014
General Manager April 1, 1998 – June 1 2001
Oversaw the training for all collectors and managers
Responsible for developing training program and training follow up
Directly involved in weekly/monthly strategies for all clients.
Developed and implemented dialer strategies for all clients
Director of Operations June 1, 2001 – June 1, 2014
•Responsible for the day to day operations of each department
•Communicate with vendors in order to increase production and efficiencies
•Develop goals for collectors, managers and clients
•Oversee client scorecards and develop strategies for each
•Facilitate weekly and monthly conference calls for each client
•Work hand and hand with the sales and marketing team to ensure current client communication as well as provide statistics and strategies for future clients
•Work with current clients to increase inventory through various projects
•Oversee compliance of all collectors and company activity
•Directly responsible for relationships with all outsourcing partners including but not limited to: Performance; compliance and overall inventory
•Report directly to owners on all Key Performance Indicators for company on a monthly basis
•Responsible for every company performance and rankings with each client
•Work with IT to develop new reporting and tracking for internal purposes and client purposes as well.
•Developed and oversaw strategies for all clients, across multiple lines of business, including, but not limited to: Debt Buyers, Auto Deficiencies, Bankcard, Mortgages and Retail
Federal Bond and Collections Philadelphia, PA July 16, 1991 – July 17, 1996
Collector July 16, 1991 – July 17, 1996
•Responsible for managing individual file
•Responsible for attaining collector goal
•Became collection mentor for two additional collectors
•Responsible for maintaining personal goal as well as helping two additional collectors make their goal
Educational Background, City Dates
Archbishop Ryan High School Philadelphia 1986 – 1988
George Washington High School Philadelphia 1988 – 1990
Katherine Gibbs Business School Philadelphia 1991 – 1992
Community College of Philadelphia Philadelphia 1992 – 1994
University of Temple Philadelphia 1994 – 1996
OTHER ACCOMPLISHMENTS/CERTIFICATES ACHIEVED
•Author of column for Collection Advisor Magazine from 2008 - 2009
•2007 Top 50 Most Influential Collection Professionals by The Collection Advisor
•2007 Best in Class Specialty Segment for Resurgent Financial
•2007 Refund Rally Champion Resurgent Financial
•2006 Refund Rally Champion Resurgent Financial
•2005 Partner of the Year Genesis Financial
•2004 Philadelphia 100 Top Revenue Growth
•2003 Philadelphia 100 Top Revenue Growth
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