Scrum Master Project Manager

Macey Jones

*************@*****.*** 214-***-****

Katy, TX. 77494

SUMMARY

Certified Scrum Master and Project Manager with 6+ years of progressive experience in managing diverse projects, agile development teams, and enterprise technology solutions from the conceptualization to implementation support. Well-versed in coordinating SDLC and technical projects with co-located and off-site teams. Strong Desire to apply extensive experience to an iterative agile environment and assist in improving work processes. Energetic individual with background in mentoring and training capable teams to achieve project goals and meet deadlines in Agile development environment. Ready for a new scrum-oriented role with a progressive organization that will challenge my knowledge.

EDUCATION AND TRAINING

Bachelor of Science: Marketing & Psychology

Texas Tech University, Lubbock, TX 2017

ACTIVITIES AND HONORS

SAFe Community of Practice (USA), Honor Society (TTU)

CERTIFICATIONS

SAFe 5 Scrum Master (SSM), Professional Scrum Master (PSM I), Project Management Professional (PMP) (October 2022)

SKILLS

·SAFe and Agile best practices/values

·Jira, Rally and Confluence expert. Software process & Backlog management

·Experience Managing Complex Data warehouse/ETL Projects & Digital platform Migration Projects

·Experience aligning budget & resource planning accordingly. As well as record of completing projects on time.

·Expertise in Project scheduling tools/ Time management skills

·Project Management Expertise (building, negotiating, conflict resolution all in med- high level projects.

·Risk analysis/ Communication Skills

·Strong knowledge of various Agile patterns & techniques (ex: Burndown, Retrospectives, Release planning, Capacity planning, etc.)

·Expertise in Project scheduling tools/ Time management skills

·PC skills specifically utilizing MS Office Suite products (e.g., MS Word, MS Excels, Visio, PowerPoint etc.)

EXPERIENCE

Sr. IT Scrum Master/Project Manager

Blue Cross Blue Shield FL September 2022-February 2024

·Worked collaboratively with other Scrum Masters, management, and stakeholders to help the team stay aligned with the committed goals & promoting improvement towards the overall development of the SAFe value stream and objective to scale across the enterprise.

·Demonstrated proficiency in the use of labor, cost management and project tracking and management tools such as MS Project.

·Assisted team to utilize Scrum methodology effectively while managing large project involving migrating from a Large legacy data warehouse application for Commercial Medicare.

·Lead scrum team as they worked and completed a Large Digital Platform migration development project.

·Understanding and implementation of the concepts, theories and processes of the Project Management Methodology.

·Facilitated scrum ceremonies such as daily stand up meetings, backlog grooming, sprint planning, sprint reviews/demos and sprint retrospectives.

·Assisted four scrum teams to become self-organized, cross-functional and highly efficient teams that deliver high-quality products and utilize Jira for Transparency regarding all progress.

·Guided team to be able to identify critical technical and testing dependencies to the project scope to be able to align with impacted teams and plan efficiently.

·Determined ways to improve via velocity and allowed the teams flexibility to self-manage themselves especially on items identified from the retrospective.

·Partnered with IT technical staff and Business Sponsor to ensure the design accomplishes both business and technical requirements

·Worked with UX/UI designers & development teams to foster cohesive collaboration while implementing agile methodology to develop consumer based applications. Served as a liaison between UX/UI technical team and business stakeholders as part of feedback cycle to assist in implementing design changes user experience with working software.

·Managed Issues, Risks and Change Request following the established PMO guidelines.

·Facilitated demos alongside IT team to allow stakeholders visibility on new incremental developed capabilities. Fostering room for feedback and change as business sees fit as we re-engineered a legacy warehouse system.

Sr. Scrum Master/ Project Manager

Farmers Insurance June 2019-September 2022

·Tracked projects and initiatives within information security to support business technology framework and accomplish business objectives.

·Guided team to navigate security challenges and best practices. Assisted Product Owner in ensuring security requirements are integrated within the project.

·Assisted developers to work alongside UI/UX design team to regulate paired programming amongst both for emergent design as code is being developed. Allowing opportunity for specialties to pivot both during the sprint as need be as well as after consumer feedback provided from demonstrating working piece to the end user.

·Coached Agile teams in development of data warehouse, business intelligence, data lake and cloud technologies within Agile environment.

·Worked with Product owner to assist, and educate to reach our goals of having and maintaining a healthy backlog of security features and tasks.

·Documented new features and strategies as well as user stories and criteria for acceptance.

·Empowered two new and one mature team, by coaching them on agile core values and methodologies. Coaching them into mindset of scrum vs waterfall.

·Monitored and facilitated scrum processes and team meetings for Product development such as (sprint planning, daily scrum, sprint review and retrospectives).

·Created both safe and trusting atmosphere for team where they can be transparent regarding any problems or difficulties they may face. Did this by implementing occasional interactive activities for team to get to know each other and build personal relationships where the environment is open and non-judgmental.

·Demonstrated servant leadership skills amongst my team, to support and advocate for my team. Striving to always uphold values and lead by example.

·Aid in process of both identifying and the resolution of impediments while coaching team on acquiring ability to also identify and resolve impediments themselves.

·Utilized agile tools like Jira to track both team workplace, progress and overall aid in overall transparency throughout project.

Agile Scrum Master

GM Financial May 2018-June 2019

·Facilitated moving work along while always allowing the team to determine the “how” by refraining from coercion and assigning the work.

·Trained and mentored highly effective teams to meet corporate service standards.

·Applied the SAFe agile framework workflow and participating in PI planning sessions.

·Participated in daily Scrum meetings to update on project progress.

·Coached and mentored team members on best and most effective ways to use Scrum processes to improve efficiency; Facilitating team interaction and discussion with common goal of problem solving.

·Worked to gather customer requirements, clarify specifications, and translate into product backlog.

·Assisting and coaching the team to be able to plan work effectively, and at a sustainable and manageable pace for them.

Business Analyst/Jr. Scrum Master

GM Financial May 2017-May 2018

·Delivered 2 Agile projects on time and within budget within projected timeframe, overcoming team conflicts and organizational obstacles and hurdles.

·Managed highly complex Agile projects impacting all areas of enterprise and crucial to bottom-line success.

·Innovated new processes and workflows that realized 50% improvement in efficiency of delivery team.

·Defined workflows and processes in fast-paced Agile, and distributed models using tools such as whiteboarding, mind mapping.

·Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.

·Worked with cross-functional resources to implement direct marketing programs to increase customer base.

·Developed organizational change management strategies adopted by key stakeholders and evangelized across all departments.

·Boosted company productivity and customer satisfaction by streamlining or eliminating inefficient processes.

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