Front Desk Customer Service

Experience

Hilton Garden Inn Hotel Bakersfield, CA

Front Desk Clerk 06/2015 - Present

Engaged with guests to provide exceptional customer service Managed guest check-ins and check-outs efficiently Communicated effectively with management to ensure smooth operations Answered phones and handled guest inquiries promptly Filed paperwork accurately and maintained organized records Handled billing procedures accurately

Demonstrated strong multitasking abilities

Collaborated with team members to ensure a positive guest experience Implemented customer service strategies to enhance guest satisfaction Adapted to changing priorities and maintained a high level of professionalism Double Tree Hotel Bakersfield, CA

Front Desk Supervisor 01/2000 - 05/2015

Maintain presence and engagement with clients to provide an elevated customer experience Develop clear methods of communication with Manager and corporate office Supervise Front Desk Agents to ensure they fulfill job duties and provide excellent customer service Coordinate different departments to ensure a great experience for guests Handle and resolve guest issues and complaints in a timely manner Hampton Inn Bakersfield, CA

Front Desk Agent 01/1997 - 05/1998

Provide an elevated customer experience through engagement and clienteling Empower and motivate partners on product knowledge and sales techniques Coordinate with different departments to ensure a seamless guest experience Develop clear and organized methods of communication with management Balance and close out financials for each shift worked Stanford Terrace Inn Palo Alto, CA

Front Desk Agent 01/1996 - 05/1997

Provide an elevated customer experience through engaging with guests and ensuring their needs are met Train and empower team members on guest service standards and procedures Coordinate with different departments to ensure a seamless guest experience Maintain financial records and close out shifts accurately Develop clear communication methods with team members and management Drive shuttle to provide guest transportation services Collaborate with management to align on business needs and standards Holiday Inn Milpitas, CA

Front Desk Agent 01/1994 - 01/1996

Provide an elevated customer experience through engagement, clienteling, and hosting events Check In/ Check Out Guests and take and Maintain Reservations Balance and close out the financials for each shift worked Coordinate different departments to ensure guests have a great experience Skills

Guest Services, Front Desk, Night Audit, Bilingual, Computer literacy, Guest services, Leadership, Time management, Documentation review

Education

Mary Franklin

661-***-**** ***********@*****.*** Bakersfield, CA Delano High School Delano

High School Diploma 12/1993

Languages

Tagalog

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