Customer Service Medical Records
Resume:
Rachel Barraza
Cheyenne, WY *****
*************@*****.***
Work Experience
Resource Advocate
Comea Homeless Shelter - Cheyenne, WY
October 2021 to April 2022
Assisted homeless residents in finding resources according to individual needs to develope independent living skills to aid in prevention or relieve of homelessness. Fast paced multi tasked environment. Problem solving skills and confidential data secured for privacy or clients. Intake demographic data obtained. Multi line and conflict resolution skills applied often. Application Processor
Wyoming Department of Aging and disabled division - Cheyenne, WY June 2016 to January 2017
Responsible for entering demographic data into state system. Scanned verification documentation into appropriate accounts. Attention to detail and accuracy on a deadline basis. Adhered to strict chronological file system implemented by state officials. Answered multi-line phone servicing applicants when customer service queries arose. Also in person customer service skills applied for walk in clientele. Auditor
Temporary contract assignment State of WY division of Worker's Compensation - Cheyenne, WY July 2014 to May 2015
Reviewed compensation claims that had been opened longner than other similar claims with similar properties. Corresponded with physicians already caring for claimant(s) discussing what other options or paths of care could be taken in order to expedite maximum medical improvement in order to close long opened cases. If remedy was unable to be remedied forwarded to legal department to consider settlement reviewed any outstanding balances owed to providers statewide and created batch reports to accounting department for more effecient payment process for services rendered for claimants in effort to be able to close cases.
Patient access representative
St. Marys of Michigan - Saginaw, MI
April 2007 to September 2008
Registered outpatient patients demographic information as well as detailed insurance information to hospital system creating new record for each encounter and adding to existing prior medical records. Coded record using HCPCS code both level I and level II, to expedite insurance process for efficient payment. Front end collection. High volume office. Accuracy and detail. Condifidentiality policy adhered to in accordance to HIPAA standards and practices. DIME Coordinator
The Law Offices of Richard Blundell - Greeley, CO
October 1996 to June 2000
Coordinated Independent Medical examination pursuant to Colorado Workers Compensation Rules and Regulations with accredited physicians in specialty fields according to clients medical needs to achieve maximum medical improvement by an unbiased independent specialist. High client interaction. Reviewed medical records of WC clients in effort the specialis selected best suited for clients injury(ies). Bilingual intake.
Education
High school in General
Roosevelt High School - Johnstown, CO
August 1984 to May 1987
Skills
• Typing
• 10 key by touch
• Multi-line phone systems
• Internet
• Computer skills
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Time management
• Self starting
• Medical billing
• Bilingual
• Conflict management
• Workers' Compensation
• Medical Records
• HIPAA
• Medical Billing
• Medical Terminology
• Insurance Verification
• Medical Coding
• ICD-10
• Hospital Experience
Languages
• Spanish - Fluent
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