Administrative Specialist
Resume:
SEBRINA E. JONES
Lee’s Summit, Missouri ***** - 816-***-**** - ************@*******.***
SUMMARY OF QUALIFICATIONS
Dedicated and detail-oriented professional with over 10 years of experience in customer service and insurance compliance. Skilled in managing financial data, ensuring regulatory compliance, and maintaining positive client relationships. Proficient in Microsoft Office, Cetrix, SAP, ERP systems, and Jabber messaging, with strong time management and communication skills. EDUCATION & PROFESSIONAL CERTIFICATIONS
• Vatterott College, Kansas City, MO
Associates Degree in Office Administration
• Housing Choice Voucher Certification
EMPLOYMENT HISTORY
Render's Hope Day School – Independence, MO.
Senior Executive Director - Independence, MO – 9/2021 – 7/2024
• Reconciled outstanding balances on parents' payment portal.
• AP/AR – Paying and posting receivables and processing vendor invoices, and contractor statements, including utilities, food service providers vendors, and maintenance work orders.
• Responsible for setting up new vendors and clients in the payment portal.
• Reconciled monthly invoices submitted to the Department of Secondary Education (State Subsidy Payment Services).
• Cleared outstanding balances for late or unpaid tuition fees.
• Initiated employee payment and direct deposit bi-monthly.
• Reconciled bank statements for both general ledger and petty cash accounts. KeyBank Real Estate Capital – Lenexa, KS
Insurance Specialist II & Team Agency Servicing – 7/2015 – 8/2021
• Reviewed and interpreted Property and Liability insurance policies, invoices, and loan documents to confirm loan compliance for paying insurance claims and invoices.
• Managed and verified data accuracy in servicing systems, ensuring up-to-date records.
• Monitored disbursement of payments for commercial mortgage loans with escrow funds, ensuring timely and accurate payments.
• Collected necessary documentation to ensure non-escrow accounts had adequate insurance policies, maintaining compliance with regulatory requirements.
• Responded to inbound calls and emails, providing excellent customer service and resolving payment- related issues.
• Utilized Cetrix servicing systems to run financial reports and present findings to management.
• Made outbound calls to gather compliance information, providing updates and resolutions to borrowers.
• Documented conversations and kept detailed notes on all customer interactions, maintaining accurate records for future reference.
Housing Authority of Kansas City – Kansas City, MO. – 2/2010 – 7/2015 Housing Choice Voucher Specialist
• Managed a caseload of Housing Choice Voucher participants, conducting annual recertifications and monitoring participant moves to ensure compliance.
• Determined housing assistance payments and tenant rent calculations, ensuring accuracy and compliance with program requirements.
• Listened to and resolved concerns between owners and tenants, fostering positive outcomes through effective communication.
• Utilized an in-house database and tracking system for customer interactions, maintaining accurate and up-to-date records.
• Proactively followed up with participants to ensure compliance, resulting in successful partnerships and improved customer satisfaction.
KEY SKILLS
• Accounts Payable & Receivable
• Financial Data Management & Reporting
• Regulatory Compliance
• Invoice Processing & Payment Disbursement
• Customer Relationship Management
• Time Management & Prioritization
• Microsoft Office (Word, Excel, Outlook)
• Cetrix, SAP, and ERP systems
• Communication & Interpersonal Skills
Professional Reference:
Joelle Blockmon, KeyBank, Overland Park, KS
Vonzell Sawyer, Render’s Hope Day School, Independence, MO 913-***-****
Alice Sillimon, Independence, MO
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