Customer Service Haitian Creole

Ricardo Joseph

Address :Orlando, Florida, ***** ● Phone number: 407-***-**** ● E-mail : ****************@*****.***

PROFESSIONAL PROFILE

I speak English, French and Haitian creole. I genuinely enjoy helping people and solving problems. I believe that excellent customer service can significantly enhance customer satisfaction and loyalty, and I want to be a part of that positive impact. My strong communication skills and empathy allow me to understand customer needs and address their concerns effectively. I thrive in dynamic environments where every day presents new challenges and opportunities to learn. Working in customer service also provides a platform to develop valuable skills, such as conflict resolution and time management. Additionally, I find satisfaction in turning a frustrated customer into a happy one, and I am motivated by the chance to make a difference in someone's day. This role aligns with my passion for building relationships and my desire to contribute to a company's success through exceptional service. I remember one time helping an elderly customer that navigate an online purchase. She was initially frustrated, but by patiently guiding her through each step, she completed her order successfully. She later called back to express her heartfelt gratitude, saying my assistance made her feel valued and confident using technology. This interaction highlighted the impact of patience and empathy in customer service.

Communication

Problem-solving

Time management

Adaptability

Consistency

kindness

Empathy

Technical Skills

Product knowledge

Positive attitude

Technical skills

Flexible

Patience

Active listening

Patience

Time management

Teamwork

Attention to detail

WORK EXPERIENCE

Customer Service

01/2021-01/2024

Avoxi

Responding to questions and concerns from customers via phone, email, chat or in- person.

Offering detailed information about products or services, including specifications, usage, and benefits.

Addressing and resolving customer complaints and problems efficiently and professionally.

I was Assisting customers with placing orders, returns, refunds, and exchanges.

Keeping detailed records of customer interactions, transactions, comments, and complaints.

Reaching out to customers for follow-up to ensure issues are resolved and customers are satisfied.

Gathering and reporting customer feedback to help improve products, services, and customer service.

I was approaching problems logically and with good judgment to make sure the appropriate customer outcome.

Providing basic troubleshooting assistance for product or service issues.

Working with other departments (such as sales, technical support, and product development) to resolve customer issues and improve service quality.

Participate in training sessions to stay updated on product knowledge and customer service skills.

Following company policies and procedures, and ensuring compliance with legal and regulatory requirements.

Grammar Teacher

Christian Academy Haiti 01/2019-Feb /2020

Lesson Planning: Develops comprehensive lesson plans that cover all aspects of grammar, including parts of speech, sentence structure, punctuation, and syntax.

Instruction Delivery: Teaches grammar concepts and rules through lectures, demonstrations, and interactive activities.

Classroom Management: Maintains an organized and conducive learning environment, managing student behavior and engagement.

Assessment: Designs and administers quizzes, tests, and assignments to evaluate student understanding and mastery of grammar concepts.

Feedback: Provides constructive feedback on student work, helping them to improve their grammatical accuracy and writing skills.

Individual Support: Offers additional help and tutoring to students who are struggling with specific grammar topics.

EDUCATION

High School Diploma Haiti

Online Certificate English and math

Ignitia

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