Administrative Assistant Support

ROBIN CONAWAY

Frederick, MD · 240-***-****

**********@*******.***

Effective Administrative Assistant with a strong history of providing top-notch administrative support to clinical health facilities and ensuring delivery of high-quality patient care services. Possess excellent organizational, communication, problem-solving and team-working skills as well as good knowledge of computer applications, and basic medical terminology. EXPERIENCE

NOVEMBER 2016 – MARCH 2023-40HRS

GENETIC COUNSELOR/CLINICAL ADMINISTRATIVE ASST,

GENEDX

• Establish, maintain, and revise departmental and patient’s files and records as well as ensure their accuracy and confidentiality based on HIPAA laws

• Serve as a liaison between genetic testing laboratories and genetic counselors including supplying necessary information to genetic laboratories and inquiring about genetic testing turnaround times

• Contact genetic testing laboratories regarding sample availability, sample requirements, test costs, and other relevant information

• Follow up with patients for test results disclosure and to facilitate further consultation or testing when indicated

• Identify, order, and process appropriate genetic testing and screening for clients

• Prepare and maintain accurate patient and staff records in the departments database system, and update them timely as well as conducting audits of medical staff's documentation

• Maintain current knowledge of client accounts by reviewing daily activity online and applicable reports

• Provide administrative support to General Manager and a team of local sales reps

• Complete Genetic Testing Requisition Forms

• Ensure any release of information requests were HIPAA compliant 2

AUGUST 2008 – NOVEMBER 2016-40 HRS

ADMINISTRATIVE ASSISTANT, GENEDX

• Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system

• Maintained records and files of current and post projects, operations, and decisions

• Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

• Effectively handled the management of patient flow to gain customer satisfaction and quality outcome

• Ensured procedures are adhered to by staff to obtain optimum customer satisfaction

• Verified that the databases were complete, accurate, and available only to authorized personnel

• Answered all incoming phone calls to handle inquiries as well as sorted and distributed incoming mails

• Trained new and existing staff on new computer systems and facilitated communication between clinic and system support specialists.

• Verified accurate and timely completion of all necessary documentation and forward to appropriate branch contact

MARCH 2007 – AUGUST 2008 -40 HRS

LEAD TEACHER, GAITHERSBURG DAY NURSERY

• Created lesson plans and as well as prepares documentation boards highlighting students' achievements

• Collaborated with co-teacher on developing new classroom projects, lesson plans and monthly themes

• Completed all required documentations and prepared progress reports

• Maintained ongoing communications with parents

• Establish policies and procedures for inside and outside the classroom

• Attended and participated in all staff meetings, center events, and parent/customer meetings as requested JULY 2005 – MARCH 2007

ASSISTANT MANAGER, THE AVENUE-40H HRS

• Answered customer questions and concerns in person and on the phone

• Supervised and trained employees

• Managed returns and exchanges

• Conducted monetary deposits and accounting for cashier’s drawers

• Inventoried merchandise on the computer

3

EDUCATION

MAY 2021 CURRENT

GENERAL STUDIES, MONTGOMERY COLLEGE

JUNE 1990 - 1991

CHILD CARE CERTIFICATION PROGRAM, MORGAN STATE

UNIVERSITY

SKILLS

• Office Administration

• Microsoft Office (Excel, Word,

Outlook, Teams)

• Document &

CorrespondencPreparation

•

• Data Entry

• File Management

• Customer Service

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