Customer Service Sales Associate

EBONY ADAMS-JAMES

**** **** **. * *** #G** · 253-***-****

********@***.***

I’m excited to learn new things and meet new people. Customer service/education is my go to, due to the fact of my positive energy, punctuality, knowledge of diversity, and communication skills. I am always ready with a smile on my face! EXPERIENCE

2015-2016

Daycare teacher

● IDENTIFIED CHILDREN NEEDING EXTRA SUPPORT FOR EMOTIONAL, HEALTH-RELATED OR DEVELOPMENTAL CONCERNS AND CONCEIVED IMPROVEMENT STRATEGIES.

● Planned and implemented educational programs for [Number] children.

● Organized and led activities to promote physical, mental and social development.

● Disciplined children and recommended other measures to correct behavior.

● Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in.

● Managed

● Read stories to the children and taught painting, drawing and crafts. 2008-2010

SALES ASSOCIATE, SAVE-A-LOT

● Used consultative sales approach to understand customer needs and recommend relevant offerings.

● Promote holiday deals

● Team up with co-workers to ensure proper customer service

● Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

● Completion of end of day reports and banking

● Engaging with customers

● Remained calm and poised during high-stress situations and when engaging with difficult or irate individuals.

2006-2008

SALES ASSOCIATE/SECTION HEAD, FredMeyers

● Addressing customers' problems and find an optimal solution

● Taking calls, assisting customers with their queries

● Processing exchanges, refunds, schedule changes and name corrections

● Handled cash, cards transactions

● Keep fitting rooms and floor areas clean

● Maintained a smile and bright attitude for great customer service

● Dealt with customer service problems while maintaining a profession attitude. EDUCATION

2006- EARLY CHILDHOOD EDUCATION/MEDUCAL ASSISTANT, CLOVER PARK TECH LAKEWOOD, WA Early childhood ed certificate

Going back to this summer to complete my medical assistant program. Public speaking

2006

DIPLOMA, FRANKLIN PIERCE HIGH SCHOOL TACOMA, WA

SKILLS

ACTIVITIES

● Infant and child CPR certification

● Detail-oriented

● Energetic caregiver

● Loves children

● Certified in CPR

● Licensed Childcare Provider

● People-oriented

● Tact and sensitivity

● Dependable

● Active listening

● Organized

● Time management

● MS Office proficient

● punctual

● Self-sufficient

● Friendly and likeable

● Self-motivated

● Self-motivated

● Customer service skills

● Public speaking skill

I love doing volunteer work in the schools. For many years I have taking my time to volunteer at Evergreen elementary, ever since I was in middle school. I enjoy being around others and making others smile. One smile can change somebody’s whole day! Hire me I’ll make a difference and make you proud! 2

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