Customer Service Accounts Payable

Andrea Ridgell

***** ******** ***

Dameron, MD **628

301-***-****

OBJECTIVE: To obtain a secretarial/receptionist position where I can utilize my computer knowledge, clerical skills and abilities.

Professional Skills:

Management/Supervising;

Office Procedures/Microsoft Word;

Cash Register/Credit Card Machine/EBT machine;

Telephone/Fax Machine;

Typing/Editing/Filing;

Business Marketing/English/Math Skills;

Communication/Customer Service Skills;

Education: Graduated 2003 from Great Mills High School

Lexington Park, Md.;

Additional: Took Psychology class at College of Southern Maryland;

Employment Skills:

Ability to work in a fast paced atmosphere;

Maintain excellent customer relations and develop customer rapport;

Diplomatically resolve customers complaints on an as-needed

basis;

Ability to follow instructions and make decisions with no supervision;

Maintain accounts payable records without error;

Effectively developed telephone communication skills;

Accurately setup customer appointments;

Willing to train in any position;

1

EMPLOYMENT HISTORY:

1/2013-6/2024: Ridgell’s Baymart

Deli & Liquor Store

Ridge, Md.

Manager/Customer Services: Managed six employees. In charge of all deliveries, updating prices, ordering supplies, filing receipts, cashier, lottery, keeping store clean, making sure all machines are in working condition, making sure all vendors are paid upon delivery, making sure store and deli are up to code with Health Department.

10/2010-1/2013: Stay at home mother

2/2008-8/2010: WOW Cleaners (new management)

Lexington Park, Md.

Customer Service/Manager: Customer service for drop off, pick up;

Used all machines; spot cleaning; assembling; supervised and managed all employees; operated cash register.

10/2006-2/2008: Common Cents Dry Cleaners

(see above WOW Dry Cleaners)

Lexington Park, MD

8/2007-8/2009: Three Oaks Homeless Shelter

Lexington Park, MD

House Monitor: Provided security around shelter; secured all doors, locks, windows and lights inside and outside; made sure clients were in house by curfew; reported misconduct or anyone not following rules; performed counseling when necessary.

6/2004-1/2005: Mike’s Masonry & Concrete

Lexington Park, MD

Office Secretary: answered phones; took messages and setup appointments; demonstrated excellent customer service skills, responsible for accounts payable and incoming and outgoing mail.

2

1/2004-5/2004: Navy Exchange

Patuxent River, Md.

Customer Service: Cashier duties including cashing checks, layaways, special orders and refunds, handled credit card payments and Western Union messages.

5/2002-6/2003: Food Lion

Callaway, Md.

Cashier: customer service duties that included credit card payments, ATM payments and EBT transfers.

12/2001-3/2002: South Ridge Restaurant

Ridge, Md.

Hospitality Coordinator: Customer service duties which included assistance in the dining area, food preparation and table cleaning.

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REFERENCES:

Michael Pottinger Health Inspector

Leonardtown, Md. 301-***-****

Renee Thomas Ridge, Md. 240-***-****

Mike & Karen Ridgell Lexington Park, Md. 301-***-****

Bambi Barret Lexington Park, Md. 301-***-****

Hang Nuyen Lexington Park, Md. 301-***-****

Jean Harmon Lexington Park, Md. 301-***-****

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