Quality Assurance Medical Interpreter

Nabil Megalaa

*****.*******@*****.***

Education

Professional Science Master's (PSM) Degree Program in Biotechnology Concentration in Quality Assurance at Framingham State University 2016-2018.

Certified English Arabic Medical Interpreter

Harvard Pilgrim Health Care Foundation’s Medical Interpreter Training Program. September – October 2014.

Website: http://www.interpretertrain.com 60 Hours course

Faculty of Science, Major: Chemistry, B.S. Chemistry, Cairo, Egypt

Chemistry - Biology - Geology - Applied Math - Pure Math - Statistic - and Physics.

Skills & Interests

Quality Assurance skills

Strong background in Quality Control of chemical production

Expert in construction chemicals, professional numerical skills and an understanding of statistics.

Familiar with applicable US and international regulatory requirements (e.g. 21 CFR Parts 11, 210, 211, 820)

Bilingual fluency in social and medical conversation.

Interpreting skills and techniques. Consecutive interpretation.

Basic anatomy, physiology, pathology including concepts of biomedicine.

Health care organization protocols, procedures, and policies.

Cross-cultural communication issues in the medical setting.

Code of ethics. Computer skills.

Good literacy skills in English and Arabic Languages (bilingual).

Practical knowledge of different cultures, religions, and history.

Excellent Experience in Business Administration.

Work experience

Sanofi Genzyme

Quality Assurance Auditor 2017

Review production batch records in accordance with Good Manufacturing Practices (GMP) and uphold the standards of the Quality Management System (QMS).

Reviewing and recommending improvements to standard operating procedures (SOPs) and instructions for all QA activities including: internal audits, system monitoring, Quality Assurance plans, and improvement and corrective action plans

Conducts quality assurance tests to ensure images meet quality standards; appends or correct images in response to quality assurance findings.

Reliant Medical Group

English-Arabic Medical Interpreter. 04/17/2017 – 08/24/2023

Ascentria Care Alliance. The Language Bank

English-Arabic Medical Interpreter. 02/14/2015 (present)

Baystate Interpreters, Inc.

English-Arabic Medical Interpreter. 08/22/2016 (present)

Benoit Language Services, Inc.

English-Arabic Medical Interpreter. 09/20/2016 (present)

Duties include serving the patients and staff and supporting the operations of the department, in the consecutive, simultaneous, and sight translation modes. Relaying medical information between speakers of two different languages in compliance with all office and health center policies and procedures, particularly relating to patient confidentiality and informed consent and assists department with on-the-job training. Duties also include but are not limited to helping facilitate successful delivery of services to linguistically diverse consumers, explaining health center resources, office protocols, and limitations to clinicians and patients. Serving as a cultural and linguistic resource to both patients and providers to contribute to successful outcomes, performing duties in a spirit of teamwork and cooperation while adhering to health center policies on customer relations and hospitality. Other duties include supporting the health center operations by answering the phone, taking requests, calling patients to confirm appointments, documenting encounters with the electronic patient management system and electronic health record, verifying and scheduling future appointments when necessary, and general troubleshooting, filing, and photocopying.

CVS/Pharmacy

Management Team Member 01/14/2014 (Present)

Assist customers with their questions, problems, and complaints. Promote CVS customer service culture. (Greet, offer help, and thank). Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers. Maintain customer/patient confidentiality. Execute the displays, sign, and inventory of weekly, promotional, and seasonal Merchandise. Execute the display and maintenance of off-shelf merchandise. Taking escalated calls, and monitoring phone queue. Directing daily workflow to ensure that all performance, production, and quality goals are met and coordinating procedural changes. Resolve issues/problems as it relates to the department and the company. Evaluating & reviewing employee performance. Employee’s relations including coaching, motivating, and counseling staff including administrating disciplinary action when necessary. Daily supervision of the staff to ensure that all department and company policies and procedures are followed. Construct viable options and solutions to numerous admissions and Customer service activities and issues. Review data, decide of impact and risk and determine the best course of action based upon the situation. Build and maintain relationships with various levels of customers, internal and external.

Seven Eleven

Store Manger - 2016

Oversaw store operations, supervised employees, and managed inventory, developed successful sales plans to grow my store's profitability. Implemented new product lines and created strategies to introduce and promoted them to our customers. Set standards and model behavior for optimum customer service. Recruited, trained, developed, and motivated employees.

EMC-Manpower

CS Logistic Distribution Coordinator - 2015

Responsible for performing inspections and/or audits of purchased parts, materials, and equipment and quality control programs. Performed manual and administrative duties related to the shipping, receiving, storing, and the distribution of materials and parts. Work was completed independently to determine appropriate procedures for new assignments. Performed and supervised periodic Inventory Scans. Executed Inventory Reconciliations. Rebuild/Refurbished sub-assemblies to look like new condition. In depth understanding and knowledge across all assembly functions and with proven ability to apply knowledge in any production assembly operations or Preparation. Continued to build on the knowledge base of Oracle shop floor control functions with the ability to navigate all production oracle screens.

Outside USA

Pharaonic Corporation for Marketing & Trading.

Business owner - Cairo, Egypt 2000-2012

Recruiting, training, and supervising staff, agreeing, and managing budgets. Assessing and improving profitability, setting targets, handling administration and paperwork. Keeping statistical and financial records.

Elnoras for chemicals and consulting

Business owner and Chemical Consultant - Cairo, Egypt 2004 – 2012

My consultant’s work was depending largely on one thing: what the client wants. After working in chemical field for many years and have knowledge and capabilities that the client doesn’t have. I was able to use them to solve the problems for the client quickly, accurately, and cost-efficiently.

Chemvaco - Group

Marketing Manager: 1997 – 2007

I have been working as a marketing Manager in Vacuum technology and Chemicals. I was responsible for developing, implementing, and executing strategic marketing plans for an entire organization to attract potential customers and retain existing ones. My day-to-day tasks included managing and coordinating marketing and creative staff, leading market research efforts to uncover the viability of current and existing products/services and liaising with media organizations and advertising agencies. I have worked as interpreter for the European Experts who come to Egypt for scientific equipment maintenance from English to Arabic and vice versa.

Egyptian American For Industrial Chemicals (EAMIC)

Quality Control Chemist - Cairo, Egypt 1992 -1996

My duty was preparing and testing samples from all phases of a manufacturing or other handling process, with the goal of determining if the substance meets the standards or requirements of the project. I was preparing documents that report the results of the lab work. I was responsible for minor equipment troubleshooting and repair. I had a role in preserving workplace safety and safe materials handling as appropriate, since I sometimes work with hazardous materials.

Public Service Experience and Volunteering

Volunteer in Ascentria Care Alliance - Helping case managers

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