Customer Care Nursing Assistant
Resume:
Amy Daisey
**************@*****.*** / C: 443-***-**** / Salisbury, MD 21804 Summary
Experienced in purchasing, organizing and delivering parts. Practiced managing with organized approach and good decision-making skills. Bringing 5+ years of experience in parts. Hardworking and reliable with strong ability in customer care. Offering profresionalism . Highly organized, proactive and punctual. i am a team player and i am always up to learning new things. The medical field is where my heart is i have compassion for people. and is always to lend a helping hand. Experience
Valley Proteins Inc. - Parts Clerk
Linkwood, MD
kickers tae kwon do - Camp Counselor
Salisbury, MD
Skills
Education and Training
Wor-Wic Community College
Salisbury, MD
Some College (No Degree):
Cna/gna/ekg
Certifications
Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
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Used computers and heavy equipment to move parts to delivery bays, observing safety protocols to avoid accidents and product damage.
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Partnered with managers to implement operational enhancements for plant, waste water and truck shop.
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Gathered pertinent information to place orders for the plant, waste water department, and mechanics.
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Researched and identified alternative vendors with better prices to save company $15000 over 6months.
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Enforced discipline and policies to protect safety of recreational activity participants.
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Diversified recreational offerings by building and overseeing activity schedule.
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Promoted monthly events and activities to increase participation and revenue.
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Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
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Reported any camper not following proper safety protocols to maintain safety of 80 campers.
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● Educated 80 campers on important skills such as how to spot poison
● Money Transfer Systems
● Training and coaching
● Organizational skills
● Clean driving record
● Complaint handling
● Promotional planning
● Delivery order fulfillment
● Project management
● Organization
● Data management
● Team building
● MS Office
● Problem resolution
● Relationship building
● Customer service
Certified nursing assistant CPR first
aid and AED trained
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Prmc Clinic Services - Certified Nursing Assistant 02/2002 - 05/2005 Salisbury, MD
ivy, poisonous snakes or dangerous wildlife and how to safely start and extinguish campfires.
Maintained detailed records of recreational and craft supplies using excel
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Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
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Increased overall camp participation by 80 campers through designing reward programs and launching effective marketing.
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Developed camp emergency procedures and shared with other counselors in preparation for serious event or injury.
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Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
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● Documented activities and recorded information in EMR system. Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
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Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
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Responded to patient alarms and needs-assessment requests to identify course of treatment.
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Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
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Engaged with patient family and friends to provide courteous, efficient visit experience.
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Managed and maintained patient rooms, shared-living areas and nursing stations.
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Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
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Documented information in patient charts and communicated status updates to interdisciplinary care team.
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Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
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Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
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Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
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Administered personal nursing assistance in pre- and post-operative situations.
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Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
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Exhibited compassionate care and communication regarding issues surrounding death and dying.
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Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
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FleetPride Inc. - Warehouse Associate
Salisbury, MD
Consulted with nurses to develop patient care plans and evaluate treatment options.
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● Used mobility devices and lifting equipment to transport patients. Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
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Loaded perishable goods into environmentally controlled trucks for planned delivery schedules.
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Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
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Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
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Packed and labeled merchandise to prepare for loading and shipment to customers.
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Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
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Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
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Identified safety hazards and notified management to determine proper resolution of issues.
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Managed vendor relationships to support supply chain and maintain product quality.
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Counted and stocked different types of merchandise to comply with inventory control tag requirements.
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Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
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