Customer Service Data Entry

ES Erin Shea

Volo, IL ***** 262-***-**** *******@*****.***

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PROFESSIONAL

SUMMARY

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

SKILLS A driven and energetic

professional with more than 20

years experience working in

Office Management

And Customer Service.

Knowledgeable in multiple

computer programs, including

Microsoft Word,

Excel, PowerPoint and Outlook. I

am a team player with the

willingness to work independently,

fast

Learner with a drive to learn more

and a good communicator,

seeking a position to effectively

utilize

My current knowledge and

experience.

Office and Account Management

Team Building

Customer Service

Sales

Project Management

Account Reconciliation

Human Resources

Research

WORK HISTORY BUSINESS MANAGER 11/2022 to CURRENT

Skipper Bud's - Marine Max Antioch, IL

Help customers with financing and closing deals, selling warranties and protection products, structuring deals and helping customers Working with multiple banks on deals

Data entry

BUSINESS MANAGER 03/2018 to 05/2022

Munson Marine Fox Lake, IL

Help customers with financing and closing deals, selling warranties and protection products, structuring deals and helping customers Manage the marina for customer seasonal services, slip and storage Data entry to complete inventory

Bank deposits

Training new hires

Servicing navigation systems

Invoicing

PROJECT MANAGER 01/2015 to 03/2018

Lighthouse Dock & Lift

Quotes for new jobs

Working with customers with new and used products and lifts Scheduling jobs throughout the season

LICENSE AND TITLE CLERK AND SALES 01/2013 to 01/2015 Gillespie Ford

Finalize all deals of new and used vehicle purchases - all paperwork for vehicle purchases come to the clerk to get finalized and all paperwork will get sent to the loan company and state

Obtain all titles of trade in vehicles or pay off all trade in vehicles with a payoff amount and keep all records of titles fore new and used inventory - all pay offs for trade in vehicles are paid off by the clerk once the new deal is funded

It is the clerks responsibility to make sure all funding is secured and all deals are complete

Keep records on all Demo vehicles for employees - the state audits all demo vehicles and the clerk keeps records of every vehicle taken as a demo

Pay all appropriate taxes to counties or states that apply per customer - Cook County and other states require paying taxes separately verses in the original deal and the clerk is to pay those taxes once a month Enroll customers and pay for all warranties the customers purchased at the time they obtained their new vehicles - all warranties are to be paid and the customers enrolled by the clerk

Dealer trades with local dealerships - vehicles traded between dealers came through the clerk

Sales consultant in 2013 - I sold vehicles as well before offered the office position.

OFFICE MANAGEMENT/EXECUTIVE ASSISTANT 01/2011 to 01/2013 D Mechanical HVAC Co

Answer all calls from customers and vendors

Print all blue prints and write up all estimates and send out for all bids on products needed for project - every bid had multiple products needed for HVAC and all of those bids would be in place within a half hour of getting the blue prints

Enter and schedule all payments for Accounts Payables and contact customers for Accounts Receivables - all invoices and scheduled payments to be received were updated every day for the president of the company

Create and dispatch all employees to current jobs daily - employees had their work orders by 5pm the night before they were scheduled on a job. NIGHT TIME MANAGER 01/2003 to 01/2010

Direct Counseling, Inc

Create and keep up-to-date files for all clients - files were updated daily Gather information for all clients from Court House daily - arrest information, court dates, etc

Update all customer databases after each group session - clients were ordered to attend between 4-25 classes and those records were updated multiple times a day

Type all dictated report for license hearings and status reports for all court cases - the reports were to be typed up within a day, some reports being 30 pages in length

All reports were completed in a timely manner for the client Status letters were done on request for clients going to court only. EDUCATION Associate's degree 2009

College of Missouri, Crystal Lake, IL

College of Lake County, Grayslake, IL 2007

High school diploma or GED 2005

McHenry County College, Crystal Lake, IL

CERTIFICATIONS Microsoft Word (10+ years) Microsoft Outlook (10+ years) Microsoft Excel (10+ years) Quickbooks (10+ years) Dealer Track (5 years) Bookkeeping (10+ years) Front Office (10+ years) Scheduling (10+ years) Billing (10+ years) Accounts Payable Office Management (5 years) Accounts Receivable Event Planning Databases Payroll Management (3 years) Financial Report Writing Accounting Computer skills (10+ years) Project management (3 years) Microsoft Office (10+ years) HVAC (2 years) Management Business Management Personal Assistant Experience

Willing to relocate: Anywhere

ADDITIONAL

INFORMATION

Willing to relocate: Anywhere, Authorized to work in the US for any employer

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