Customer Service Inventory Management
Resume:
Efficient Cashier known for
productivity and the ability to
complete tasks swiftly.
Specialized skills include
accurate cash handling, strong
customer service, and effective
problem-solving. Excel in
communication, teamwork, and
adaptability, ensuring smooth
transactions and positive
customer experiences.
Experienced in fast-paced
environments and adaptable to
last-minute changes. Thrives
under pressure and consistently
earns high marks for work
quality and speed.
Customer Assistance
Payment Collection
Cash Handling
Customer Service
Cash Register Operation
Retail Merchandising
Credit and cash transactions
Staff Training
Product Knowledge
Sales expertise
Inventory Management
POS system operations
Aldi USA
Cashier Shreveport, LA 02/2024 to 05/2024
Verified that customers were of legal age to
purchase alcohol or tobacco products.
Stocked shelves with merchandise when needed.
Provided excellent customer service while
promoting loyalty programs to increase sales
potential.
Performed other duties as assigned by
management.
Processed returns and exchanges of merchandise in
accordance with store policies.
Maintained cleanliness of checkout area including
countertops, registers, windowsills and floors.
Answered customer inquiries regarding store
policies and procedures.
Followed company security procedures for handling
large sums of money.
Ensured compliance with all safety regulations
within the store environment.
Greeted customers and answered any questions
they had about the store's products and services.
Issued receipts, refunds, credits or change due to customers.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card,
gift card or automatic debit.
Family Dollar
Store Manager Shreveport, LA 05/2022 to
01/2024
Maintained accurate records of employee
performance reviews.
Sheree
Johnson
**************@*****.***
Fort Worth, TX 76123-1700
Summary
Skills
Experience
SJ
High School Diploma
Southwood High School
Shreveport, LA,
05/1996
Monitored inventory levels and placed orders to
restock shelves.
Recruited, trained and supervised new employees.
Prepared monthly reports on sales figures,
expenses, profits.
Established customer service standards and
monitored staff compliance.
Conducted daily store operations, including
opening and closing procedures and cash handling.
Performed regular price checks to ensure
competitive pricing.
Resolved customer complaints in a timely manner.
Created weekly work schedules for store
personnel.
Ensured compliance with safety regulations and
company policies.
Built customer confidence by actively listening to concerns and complaints and quickly resolving
issues.
Monitored employee performance and identified
performance gaps for corrective action.
Managed inventory tracking and physical inventory
counts to minimize loss.
Oversaw inventory management through cycle
counts, audits and shrinkage control.
Balanced sales, reconciled cash and made bank
deposits to facilitate opening and closing duties. Delivered excellent customer service and adhered
to standard practices to maximize sales and
minimize shrinkage.
Completed thorough opening, closing, and shift
change functions to maintain operational standards each day.
Updated and maintained store signage and
displays.
Prepared weekly schedules to verify proper floor
coverage within fiscal guidelines.
Trained and mentored associates to teach daily
tasks and procedures.
Monitored inventory levels and placed new orders
for merchandise to keep supply well-stocked.
Piggly Wiggly Grocery Store
Produce Manager Shreveport, LA 09/2021 to
Education and Training
05/2022
Resolved customer complaints promptly while
maintaining a positive attitude towards customers. Built relationships with vendors through frequent
communication regarding orders and shipments.
Maintained records of purchases, storage
temperatures, deliveries, and invoices for accuracy in financial reporting.
Ensured compliance with health codes pertaining
to sanitation practices within the produce
department.
Performed regular audits of perishables to
guarantee shelf life and reduce spoilage costs.
Conducted weekly inventories to track shrinkage
losses due to expiration dates or mishandling by
staff.
Monitored and maintained quality standards for all produce items, ensuring freshness and safety
compliance.
Conduent Commercial Solutions
Customer Service Representative Shreveport,
LA 08/2018 to 08/2021
Maintained a high level of professionalism when
dealing with difficult customers.
Identified opportunities for upselling additional
products or services based on customer needs.
Developed positive relationships with customers
through friendly interactions.
Assisted customers with product selection,
ordering, billing, returns, exchanges and technical support.
Provided exceptional customer service to ensure
customer satisfaction.
Provided excellent customer service to resolve
customer complaints in a timely manner.
Provided accurate information about products and
services to customers.
Resolved customer complaints promptly and
efficiently.
Answered inbound calls, chats and emails to
facilitate customer service.
De-escalated problematic customer concerns,
maintaining calm, friendly demeanor.
Teleperformance USA
Technical Support Engineer Shreveport, LA
12/2008 to 08/2018
Provided technical support to customers by
troubleshooting and resolving hardware and
software issues.
Installed and tested operating systems,
applications, updates, patches, and service packs. Assisted users with password resets and account
lockout resolutions.
Responded to assistance requests from users and
directed individuals through basic troubleshooting tasks.
Provided support via remote desktop software,
diagnosing customer issues over private and public networks.
Provided real-time support via phone, email, and
chat to address customer technical concerns.
Halliburton Energy Services
Dispatcher Bossier City, LA 01/2002 to
12/2008
Assigned drivers to appropriate routes based on
customer needs.
Monitored radio frequencies to ensure proper
communication between personnel in the field and
dispatch office.
Performed administrative duties such as filing
paperwork, updating databases, and preparing
documents for review by management staff.
Updated records of driver locations, delays, and
cancellations.
Tracked vehicles using GPS technology and
provided real-time status updates as needed.
Utilized computer systems to locate addresses,
calculate estimated arrival times, and provide
directions when necessary.
Maintained logs of all incoming calls and assigned tasks.
Participated in team meetings discussing changes
in procedures or processes.
Ensured compliance with safety regulations and
company policies.
Resolved customer complaints related to service
issues or delays.
Managed a large volume of phone calls while
ensuring accuracy in data entry.
Liaised with customers to provide logistics for
drivers and coordinate delivery times.
Scheduled loads according to priority and available equipment.
English:
Professional
References available upon request.
Languages
References
Contact this candidate