Medical Office Customer Service

JAQUANA SANDERS

Educating customers about our services.

Demonstrated strong communication skills through effective interaction with diverse individuals, ensuring clear understanding of customer needs. Ability to multitask and prioritize tasks effectively, maintaining composure in high pressure situations to meet customer expectations and ensure a positive experience.

Octapharma Plasma

Sr. Phlebotomy 2022-current

EXPERIENCE

803-***-**** *******.*******@*****.*** Irmo Sc, 29063 Proficient in managing medical office tasks, including appointment scheduling, patient data entry, and maintaining accurate records. Excellent communication skills through interaction with patients, physicians, and colleagues, ensuring clear and effective information exchange in a medical office setting.

Skilled in using medical office software (EPIC) and databases contributing to effective workflow and enhancing the overall functioning of the medical office.

Adaptability in transitioning from medical office environment to a call center role, showcasing a versatile skill set applicable to customer service and support positions.

Lexington Podiatry

Medical Assistant/Medical Office Technican 2019-2022 Customer Service

Communication skills

Active Listening

Problem Solving

Associate of Applied Science Health

Science with a Concentration in Medical

Assistant Columbia, Sc

2017-2019

Leadership

Empathy

Multitasking

Critical Thinking

Time-management

Patience

Adaptability

Resourcefulness

SKILLS

EDUCATION

This is a call center that handles a high volume of calls. Assisted customers in identifying issues and explained solutions and placing them in CRM system

Abide by HIPPA laws and regulations.

Provide support over the phone, through chat and emails. Client Services Specialist,

Working Solutions – Remote

2017-2019

EXPERIENCE ( CONTINUED)

Certification in Phlebotomy 2019

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