Data Entry Quality Control
Resume:
DIANA
MICHELS
******@*****.***
Florence, KY 41042
Bold Profile
Accomplished Administrative Professional with a proven track record at DHL Worldwide Express, enhancing operational efficiency and customer satisfaction through expert data entry and exceptional communication skills. Excelled in streamlining processes, achieving a significant reduction in lead times, and fostering robust client relations. Demonstrates a keen ability for Microsoft Excel and prioritization, ensuring meticulous recordkeeping and project success. PROFESSIONAL SUMMARY
Received honor of Employee of the Quarter plus a bonus. ACCOMPLISHMENTS
BAWAC - Office Assistant
Florence, KY • 08/2016 - 06/2021
DHL Worldwide Express - Quality Control Analyst
CVG Airport • 01/2009 - 07/2013
DHL Express - International Import Agent
CVG Airport • 08/2002 - 01/2009
WORK HISTORY
Maintained confidentiality in handling sensitive information while performing administrative tasks.
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Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
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Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
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Expedited document processing with accurate data entry and timely filing.
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Conducted root cause analysis for recurring issues, developing long-term solutions to improve issues.
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Improved overall production efficiency by identifying and resolving quality control issues.
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Conducted data review and followed standard practices to find solutions.
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Developed comprehensive documentation, maintaining accurate records of quality control results and actions taken.
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Supported continuous improvement initiatives by analyzing data trends and recommending process enhancements.
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Sustained high levels of customer satisfaction through timely resolution of non-conformance issues.
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Achieved shorter lead times by optimizing workflow processes, resulting in faster delivery times for customers.
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SKILLS
• Customer Service
• Data Entry
• Computer Skills
• Office Administration
• Microsoft Word
• Microsoft Excel
• File Organization
• Accounting Support
• Employee timesheet processing
• Writing reports
• Multi-Line Telephone Systems
• Schedule Management
• Multi-line phone proficiency
• Client Relations
• Prioritization
• Invoice Processing
• Calendar Management
• Professional and mature
• Verbal Communication
• Recordkeeping
• Excel spreadsheets
Western Hills High School
Cincinnati, OH • 06/1970
High School Diploma
EDUCATION
Received certificate for taking a
Leadership Training course
CERTIFICATIONS
DHL Worldwide Express - Administrative Assistant
CVG Airport • 10/2000 - 11/2001
DHL Worldwide Express - Receptionist
Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
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Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
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Created and transmitted accurate documentation to governmental agencies for import activities.
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Updated and maintained manuals and adhered to governmental regulations that affected product import.
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Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
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Streamlined import processes by implementing efficient customs clearance procedures.
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Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
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Liaised with customers provide status updates and explain cargo shipment customs delays.
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Prepared and processed import and export documentation according to customs regulations, laws or procedures.
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Tracked shipments processing through customs and other agencies and obtained clearances.
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Developed and maintained relationships with customs brokers, freight forwarders and customers.
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Coordinated with shipping and transport companies on behalf of clients.
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Maintained up-to-date knowledge of US customs regulations and international trade laws.
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Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
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Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
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Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
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Ensured accurate record-keeping with diligent data entry and database management for vital company information.
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Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
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Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
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Assisted with human resources tasks such as updating employee files.
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Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
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Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
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Managed filing system, entered data and completed other clerical tasks.
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Liaised between clients and vendors and maintained effective lines of communication.
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CVG Airport • 10/1993 - 10/2000
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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Answered phone promptly and directed incoming calls to correct offices.
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Kept reception area clean and neat to give visitors positive first impression.
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Handled cash transactions and maintained sales and payments records accurately.
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Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
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• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly. Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
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Handled sensitive information with discretion while maintaining strict confidentiality standards.
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Maintained confidentiality of information regarding clients and company.
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Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
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Strengthened vendor relationships through regular communication and timely coordination of services.
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Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
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Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
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Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
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Organized, maintained and updated information in computer databases.
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Operated multi-line telephone system to answer and direct high volume of calls.
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Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
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Helped office staff prepare reports and presentations for internal or client-related use.
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