Account Manager Multi-Site
Resume:
Professional summary Business Customer Account Manager with over a decade of experience in managing business accounts and multi-site projects. Skilled in Microsoft Windows, Salesforce, and Excel, with a proven track record in client relationship management and lead generation. Demonstrates a collaborative approach to developing and implementing strategies that enhance client satisfaction and retention.
Employment history
Sep 2023 - Present Business Customer Account Manager, Comcast Rochester, MN
Mar 2019 - Aug 2023 Business Telesales, Spectrum
Rochester, MN
Mar 2016 - Mar 2019 Business Retention, Spectrum
Rochester, MN
Manage business accounts, ensuring client satisfaction and retention through proactive strategies.
Coordinate multi-site projects across the western region, enhancing operational efficiency. Utilize Five9 to generate leads and manage accounts, contributing to client base growth. Foster client relationships with regular follow-ups via phone and email. Implement strategies for effective management of diverse business accounts. Foster strong relationships with cross-functional teams to deliver comprehensive solutions. Facilitate seamless communication between clients and internal departments. Reviewed multi-site customers, serving as primary contact for future sales and convenience.
Identified upgrade opportunities through strategic account analysis, fostering long-term client relationships.
Implemented proactive follow-up via phone and email, significantly boosting lead conversion rates and sales performance.
Served as primary point of contact for multi-site customers, providing tailored assistance and fostering long-term business partnerships.
Analyzed business accounts, identifying retention opportunities and developing targeted strategies.
Implemented proactive tactics for at-risk accounts, significantly improving client retention rates.
Reviewed and managed account disconnections, ensuring policy compliance and minimizing revenue loss.
Spearheaded proactive retention initiatives, resulting in substantial improvement in client retention rates and minimized revenue loss.
Casey Davis
Business or Property
Management
3409 Oxford Ln NW, Rochester, 55901
*****.**********@*****.***
Mar 2014 - Mar 2016 Business Sales Support Coordinator, Spectrum Rochester, MN
Education
2013 - 2014 Rochester Community and Technical College, Rochester, MN Studied core requirements towards an Associate’s Degree in Business Management Skills Microsoft Windows Microsoft Word Excel
Office Outlook CSG ICOMS
Gateway Salesforce Five9
Prism Client Relationship
Management
Communication Skills
Business Development Strategic Analysis
Additional information Professional Accomplishments
• Selected for special projects due to flexibility, reliability, creativity, and a proven record of accomplishment as a rapid learner and strong performer
• Successfully analyzed and researched issues to a positive, successful conclusion
• Performed diverse administrative functions
• Strong leadership, communication, and self-directed work skills
• Adaptable, flexible, quick to learn, and accurate with detail at every level
• Excellent team player, yet independent, and giving more to the job than called for
• Self-starter that strives to perform my job as expeditiously and accurately as possible Reviewed orders for compliance, reducing processing time and boosting customer satisfaction.
Enhanced order review procedures, leading to faster processing and higher customer satisfaction.
Built strong customer relationships through proactive follow-ups, ensuring smooth document completion.
Implemented strategies for order reviews, improving efficiency and accuracy in sales support.
Streamlined sales order progression, resulting in measurable improvements in customer satisfaction.
Fostered strong client relationships through proactive communication, ensuring seamless document completion and improved sales order progression.
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