Program Director Behavioral Health

Joanne Greene Assistant Program Director –

**** ******* ****** *-**; Anchorage AK 99517

Phone 907-***-****; E mail- **********@*****.***

PROFESSIONAL SUMMARY

Experienced manager with excellent project management skills. Action-oriented with strong ability to communicate effectively with executive and business audiences. Extensive experience in planning, developing, and implementing program goals and guidelines.

SKILLS Training

. Results-oriented Managing Aggressive Behaviors (MAB)

. Client focused Suicide Risk Assessments

. Strong interpersonal skills Conscious Discipline Training

. Exceptional problem solver Conflict Resolution Training

. Professional and Mature Restorative Justice Training

. Resourceful Behavior Interventionist Training

. Excellent time management Trauma 101

Informed Care Training Trauma Informed Care

. Efficient detailed orientated First Aid, CPR & AED Training

. Self-directed

Experience

Assistant Program Director Residential Services; Volunteers of America; ARCH (Adolescent Residential Center for Help) Program; Eagle River AK (April 2023- to Present)

Responsible for supporting and coordinating the overall operation of the program and provides leadership and direction to assigned program staff. Coordinates the overall operations of program with the Clinical Supervisor Recovery Support Supervisor, Program Coordinator, ASD teachers, and Program Director. Brings needed program changes and house interventions to the Program Director and implements as needed. Provides a culturally relevant therapeutic setting for residents. Assumes the role of the liaison and coordinator with the Anchorage School District teachers. Responsible for orientation, training, and supervision of assigned staff. Oversight of RSS and on-going training of Behavioral Health Associates I & II. Participates in the hiring process for Recovery Support Supervisor and Behavioral Health Associates. Identifies areas for continued growth and develops skill development activities and training plans to meet these needs. Works with Program Director to ensure quality training for new and current Behavioral Health Associates. Demonstrates and models advanced clinical skills in the in the areas of groups, individual counseling, crisis management and case management. Works closely with Clinical Supervisor to ensure communication between divisions is fluid and promote quality client care. Acts as on call supervisor on a rotating basis. Assists the Program Director in the development and maintenance of effective relationships with referents and allied agencies. Oversees recruitment efforts for behavioral management staff. Participates in public relations activities as assigned.

Recovery Support Supervisor; Volunteers of America; ARCH (Adolescent Residential Center for Help) Program; Eagle River AK (September 2021-April 2023)

Responsible for the monitoring and supervision of support staff such as Recovery Coach I and II within the milieu of the program. Responsible for assisting to ensure that the climate of the program reflects a safe, nurturing environment in which youth can begin to experience healthy living, valuable learning experiences, positive connections with others leading to hope and skills that will carry them to the next chapter of their lives. Providing recovery support by utilizing advanced crisis intervention, motivational interviewing techniques, and counseling skills. Developing, modeling, and maintaining therapeutic relationships with residents. Member of the ARCH management team.

Recovery Coach II; Volunteers of America; ARCH (Adolescent Residential Center for Help) Program; Eagle River AK

(November 2019-September 2021)

Responsible for maintaining a safe and healthy environment for residents. Helping to implement changes for clients in the treatment process. Facilitating groups and completing group notes in an efficient, timely and thorough manner. Completing Critical Incident reports in accordance with agency deadlines. Providing behavioral management within program guidelines under the direction of treatment team supervisory staff. Implementing individual and group interventions, providing crisis intervention services as needed, within the program guidelines with the supervision from members of the treatment team. Providing support services such as transportation and urinalysis testing as needed. Providing communication and input to floor counselors regarding clients' behavior and critical incidents to ensure a therapeutic environment.

Recovery Coach I; Volunteers of America; ARCH Program; Eagle River AK

(September 2019-November 2019)

Responsible for maintaining a safe and healthy environment for residents. Helping clients implement change and achieve desired goals. Facilitation of health issues and completion of shift documentation. Working closely with treatment team members to ensure and maintain a safe, healthy, and therapeutic treatment environment for residents. Providing behavioral interventions to residents with setting boundaries and limits; enforcing program rules; implementing individual and group interventions under the guidance of supervisory staff. Utilizing skills within program guidelines to bring about healthy behavior changes in the residents.

Milieu Specialist; Volunteers of America; ARCH Program; Eagle River AK

(June 2017-September 2019)

Responsible for maintaining a safe and healthy environment for residents. Responsible for helping clients implement change and achieve desired goals in the treatment process. Communicating and engaging clients in the treatment process and monitoring clients to maintain a safe and healthy environment. Completing all shift documentation, and timely administration of medication.

Residential Care Assistant.; Volunteers of America; ARCH Program; Eagle River AK

(September 2015-June 2017)

On call Part time position. Responsible for filling in on shifts to help monitor clients. Communicating and engaging clients in the treatment process and monitoring clients to maintain a safe and healthy environment. Completing all shift documentation.

Behavior Interventionist; and Math and Reading Interventionist; Anchorage School District (ASD); Anchorage AK (August 2013-Present)

Responsible for teaching Social Emotional Learning (SEL) Curriculum to students (Kg-6). Responsible for helping students achieve improved social skills by promoting social skill building in the areas of conflict resolution; interpersonal communication; emotional and self-regulation; anger management; active listening; problem solving; self-esteem building. Support classrooms with behavior interventions to maintain a safe and healthy learning environment. Communicating and setting clear and concise expectations for students based on respect and personal responsibility. Assessing student performance and keeping thorough records of progress. Teaching students to exercise problem solving methodology, techniques and strategies for successful test taking skills. Creating lesson plans in accordance with state curriculum and school-wide curriculum standards. Team working with teachers to identify potential learning challenges and opportunities for support. Encouraging students to persevere with challenging tasks and concepts. Maintaining two-way communications with colleagues and administrators through providing feedback, accepting feedback, and immediately incorporating feedback and coaching.

Treatment Monitoring Specialist/Shift Leader; Salvation Army Booth Memorial Youth and Family Services; Anchorage AK; (September 2003-December 2012)

Responsible for crisis intervention involving mental health and behavior issues. Collaborated closely with the treatment team to coordinate client care services. Responsible for distributing End of the Month paperwork. Responsible for documenting client progress via daily calculating client score sheets. Responsible for nightly security checks on the unit, windows, doors, fire code violations and other safety hazards.

EDUCATION

Murray State University; Murray Kentucky; Graduate Level Communications and Education Seminar: Interpersonal Communications; Conflict Resolution for Educators; (Spring 1988)

Northern Illinois University; Dekalb IL; Graduate Program Education and Communications.

(August 1982-May 1984)

Northern Illinois University; Dekalb IL; Journalism-Public Relations; Minor Sociology.

(August 1974-May 1980)

Fenger High School; Chicago IL; High School Diploma (June 1974)

Additional Work Experiences

Supervisor; Municipality Summer Youth Program; Anchorage AK

(Seasonal- Summer 1993-1997)

Auditor and Manager; Gottschalks Department Store; Anchorage AK

(December 2000-May 2003)

Census Enumerator; United States Census Bureau 2000 Census; Anchorage AK

(April 2000- June 2000)

Substitute Teacher and Chapter I Support Services, Montgomery County Board of Education; Clarksville TN (September 1985-1990)

Instructor; Math Basic Skills for General Education Diploma (GED) program; Murray State University; Ft Campbell KY Campus (May 1985-August 1985)

Graduate Assistant to Director; Chance Program. Special Projects; Northern Illinois University; Dekalb IL

(August 1982-August 1984)

Office Support Clerk/Secretary; Loyola University of Chicago; Political Science Department and Afro American Studies Program, Chicago IL (November 1979-August 1982)

Information Specialist Summer Intern; U.S. Department of Agriculture; Public Affairs and Information Office; Food and Nutrition Services; Summer Feeding Program; Chicago IL; (Summer 1977)

Office Aide; U.S. Army Corp of Engineers; Water Control Center; Chicago IL

(Seasonal Summer 1975 and Summer 1976)

References Furnished Upon Request

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