Customer Service / Sales Consultant
Resume:
S. Pamela R. Gayen
Customer Service and Sales Consultant Professional with Strong Communication Skills Orlando, FL 32803
**********@*****.***
Having 15+ years of Customer Service Experience and Sales Consulting combined, within the Finance / Insurance Sector, Personal Care Services Industry, Retail Industry, Home Improvement Industry, and the Food & Beverage Industry, I am looking to share some of my leadership qualities and expand within a reputable and successful company that I can build and grow with as Manager / Director of Customer Service / Support.
By demonstrating professionalism, excellent communication skills (both verbal and written), interpersonal skills, along with a positive attitude, I have had the ability of building excellent customer rapport which has resulted in lasting relationships through gaining and maintaining customer satisfaction, which can be shared with this opportunity.
Willing to relocate to: Charleston, SC - Charlotte, NC - Columbus, GA Authorized to work in the US for any employer
Work Experience
Health Insurance Sales Broker - Medicare
Self-Orlando, FL
May 2023 to Present
• Educated clients on the features, benefits, and coverage details of various Medicare insurance plans
• Utilized consultative selling approach when presenting different plan options tailored specifically for each individual's unique circumstances
• Maintained a high level of professionalism and integrity while adhering to ethical standards set by the industry
• Conducted thorough needs assessments with clients to determine their healthcare requirements before recommending suitable plans
• Stayed updated on changes in Medicare policies, rules, regulations through continuous professional development activities such as webinars or seminars
• Developed strategic partnerships with local healthcare providers or organizations serving seniors as a way of generating referral business
Cosmetologist / Beauty Consultant - Freelance
Self-Orlando, FL
July 2016 to Present
• Consulted with clients to understand their desired look and provided expert advice on suitable hairstyles and treatments
• Performed a wide range of cosmetology services including haircuts, styling, coloring, and chemical treatments
• Built a loyal clientele through exceptional customer service skills and attention to detail in meeting individual needs
• Participated in ongoing professional development courses to stay updated with new techniques and industry advancements
• Trained junior cosmetologists on various techniques including haircutting styles or coloring methods
• Demonstrated strong communication skills by effectively explaining procedures, products, or aftercare instructions to clients
Health Insurance Sales Agent - Medicare
Results CX (Seasonal - Annual Enrollment Period)-Remote August 2022 to December 2022
• Awarded gift card for, "Highest Conversion Rates all AEP"
• Licensed in 27 states
• Educated clients on the features, benefits, and coverage details of various Medicare insurance plans
• Resolved customer inquiries, concerns, and complaints promptly to ensure high levels of customer satisfaction
• Utilized consultative selling approach when presenting different plan options tailored specifically for each individual's unique circumstances
• Maintained a high level of professionalism and integrity while adhering to ethical standards set by the industry
• Conducted thorough needs assessments with clients to determine their healthcare requirements before recommending suitable plans
• Negotiated competitive rates with insurance carriers on behalf of clients ensuring cost-effective coverage options
Health Insurance Sales Agent - Medicare
GoHealth (Seasonal - Annual Enrollment Period)-Remote April 2021 to December 2021
• Licensed in 22 states with 2-40 Health Insurance License
• Answered incoming calls and connected individuals with Medicare products that fit their needs
• Guided Medicare eligible seniors / customers through Medicare product selection and the application process via inbound calls
• Enrolled clients based on compliance and training requirements to sell appropriate product(s) Outside Field Sales Agent
Florida Home Improvement Associates-Orlando, FL
December 2019 to March 2020
• Exceeded monthly sales goal and earned highest sales for March 2020
• Verified appointments that were previously made
• Called customers to reschedule cancelled appointments
• Assisted with cutting maps for territory to be covered
• Spoke to homeowners to set up appointments for demonstrations
• Collected homeowner information
• Reviewed end of week records
• Recorded all houses / homeowners interested in demonstrations
• Attended weekly meetings
• (COVID-2019 hit / business shut down)
Cosmetologist / Beauty Consultant
Primp-Winter Park, FL
October 2012 to June 2018
• Acknowledged / greeted all guests with prompt and courteous service
• Answered phone calls / inquiries
• Scheduled / confirmed appointments
• Performed consultations
• Recommended products and / or services
• Collected client information
• Retrieved / filed client cards
• Performed hair / makeup / waxing services
• Demonstrated product usage
• Sold retail
• Maintained standards of cleanliness / organization
• Closed out all POS transactions
• Performed opening / closing duties
• Assessed inventory
• Stocked retail products
• Implemented quality control standards to increase safety Education
Certification in Nano Tips for Interpersonal Communication with Shade Zahrai LinkedIn Learning - Remote
May 2024 to Present
2-40 Health License (Renewal) in Health Insurance - Medicare XCEL Solutions - Remote
July 2023 to July 2025
Certification (Recertification) in Medicare + Fraud, Waste & Abuse AHIP - Remote
July 2022 to November 2024
2-40 Florida Resident License in Health Insurance - Medicare A. D. Banker - Remote
July 2021 to July 2023
Studied towards AA in General Studies
Valencia Community College - Orlando, FL
Associate of Applied Science (AAS) in Cosmetology
Orange Technical College - Orlando, FL
High School Diploma
Forest Lake academy - Apopka, FL
Skills
• Managed care (3 years)
• Upselling (10+ years)
• Typing (10+ years)
• Phone etiquette (10+ years)
• Retail Sales (10+ years)
• Telemarketing (4 years)
• Customer Service (10+ years)
• HIPAA (3 years)
• Outside sales (5 years)
• Sales Experience (10+ years)
• Insurance Sales (3 years)
• Salesforce (10+ years)
• Marketing (4 years)
• English - Fluent (10+ years)
• Nursing assistance / caregiving (6 years)
• Leadership (5 years)
• Hair Styling (10+ years)
• Inside Sales (4 years)
• Medical Billing (3 years)
• Negotiation (10+ years)
• Skilled Nursing / Assisted Living (6 years)
• Communication skills (10+ years)
• CRM software (10+ years)
• Medicare (3 years)
• Presentation skills (5 years)
• Outbound calling (4 years)
• Research (3 years)
• Skilled nursing facility (6 years)
• Analytical skills (10+ years)
• Computer skills (10+ years)
• Account management (10+ years)
• Client-facing skills (10+ years)
• Internal communication skills (10+ years)
• Five9 (3 years)
• Relationship management (10+ years)
• Strategic planning (3 years)
• Contract management (3 years)
• Computer networking (3 years)
• Business development: (5 years)
• Interpersonal skills (10+ years)
• Intrapersonal skills (10+ years)
• B2B sales (5 years)
• B2C (10+ years)
• Call center (4 years)
• Home Improvement (1 year)
• Microsoft Office (3 years)
Certifications and Licenses
AHIP Certification
July 2021 to Present
Humana Certification
July 2021 to Present
CarePlus Certification
July 2021 to Present
United HealthCare Certification
July 2021 to Present
LinkedIn Learning Certification: Nano Tips for Interpersonal Communication with Shade Zahrai
May 2024 to Present
2-40 Florida Resident Health License
July 2021 to Present
Assessments
Sales skills — Proficient
July 2024
Influencing and negotiating with customers
Full results: Proficient
Sales skills — Proficient
April 2021
Influencing and negotiating with customers
Full results: Proficient
Retail customer service — Proficient
January 2024
Responding to customer situations in a retail setting Full results: Proficient
Outside sales — Proficient
November 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Sales skills — Proficient
November 2023
Influencing and negotiating with customers
Full results: Proficient
Sales skills — Proficient
January 2023
Influencing and negotiating with customers
Full results: Proficient
Sales skills — Proficient
June 2022
Influencing and negotiating with customers
Full results: Proficient
Inside sales — Proficient
April 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Recruiting — Proficient
November 2023
Managing the candidate sourcing and selection process Full results: Proficient
Sales fit — Proficient
January 2023
Measures the traits that are important for success in sales positions Full results: Proficient
Call center customer service — Proficient
June 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Verbal communication — Proficient
June 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer focus & orientation — Proficient
July 2024
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate