Customer Service Call Center
Resume:
Rokesha L Ector
Customer Service Representative
Memphis, TN 38133
************@*****.***
Experienced and Skillful Inbound Customer Service Agent providing high quality service to callers, Adept at following communication scripts to properly handle various needs posed and professional manner. Proven track record of serving as an effective liaison between companies and their potential and current Clients, Work to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and takes place involving customers.
Authorized to work in the US for any employer
Work Experience
Customer Care Advocate-Call Center
Sedgwick-Corporate - Memphis, TN
December 2020 to Present
• Ensure optimal level of transactions for customers and ensure absence of all issues.
• Monitor all customer inquiries and complaints and assist in effective resolution of same.
• Ensure optimal level of customer services.
• Provide support to managerial operations for customers. Call Center Agent
Comcast Representative -Agent - Memphis, TN
January 2017 to February 2020
1. Responsible for Answering inbound calls
2. Keeping the customer calls under 10mins
3. Answering over 200 inbound calls
4. Discussing billing issues with the customer and offering possible solutions Call Center Agent
Pizza Hut - Memphis, TN
January 2015 to January 2017
1. Communicate to our customers that their orders and concerns are your number one priority. 2. Help solve customers' problems with any orders. 3. Explaining special offers and making suggestions 4. Assist and mentor new call center representatives. Cashier/Sales Associate
Sam's Club - Memphis, TN
January 2012 to December 2014
Receives payment from customers for the purchase of merchandise
• Provides excellent customer service
• Ability to upsell warranties and memberships
• Ability to answer questions in reference to our products
• Performs other miscellaneous duties as assigned
Medical Receptionist/Front Desk
Mid- South Health Loop - Memphis, TN
February 2006 to March 2009
Answer telephone, screen and direct calls, provides information for callers
• Take and relay messages, schedule appointments
• Direct persons to correct destination
• Ensures knowledge of staff movements in and out of organization
• Prepare letters and documents
• Ensures knowledge of staff movements in and out of organization
• Prepare letters and documents, data entry
• Medical Coding
Education
Diploma in Medical Office Specialist
National College of Business & Technology - Bartlett, TN 2008 to 2011
High school or equivalent
Craigmont High School - Memphis, TN
January 2004 to May 2007
Skills
• Key Holder
• Retail Management
• Customer Service
• Medical Receptionist
• Phone Etiquette
• Medical Records
• Medical Coding
• Office Administration
Assessments
Work Style: Conscientiousness — Expert
April 2020
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Customer Focus & Orientation — Proficient
November 2019
Responding to customer situations with sensitivity. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Proficiency in numerous computer applications and software and software and including power point, Excel and several others.
• Highly motivated and driven to achieve set goals and targets.
• Strong interpersonal skills
Contact this candidate