Administrative Assistant Operational Support

Traci Frettoloso-Davis

Columbia, SC *****

407-***-**** ************@*****.***

A reliable, organized and highly adaptable professional with numerous years of experience as an Executive & Administrative Assistant, and Operational Support Administrator. Well organized, results oriented individual with proven abilities to organize & improve office administrative processes & procedures in multiple professional industries & environments.

Professional Experience

Robert Half 2012-2023

Operational Support

Provided support to talent solutions professionals, recruiting managers and branch leadership

Supported revenue generating activities such as lead generation, job postings, and monitored job posting to keep them updated and accurate.

Ordered my team any new supplies that they needed, along with their business cards, and marketing supplies. Kept track of the team’s time off, and managed the office calendar to keep it updated

Made sure we had the candidates updated references, added them to Salesforce, and assigned them to the correct recruiter.

Made sure the team completed all required yearly training and kept managers advised.

Answered the phones, and transferred calls for the eight different offices in my district.

Aided in various marketing efforts such as calls and emails, candidate sourcing and resume reviews. Send reports to help keep track of their progress.

Prepared, and monitored candidate pre-placement, and on-boarding documents for completion and compliance. Assisted the candidates who had issues with the any of the process. Advising recruiters and managers when the process was completed, or in need of more information to be compliant.

Entered candidate information into internal database system. Cross checked the information in the database to ensure the information was correct and updated.

Tracked and managed candidate time sheet entries. Checked timesheet information in TCast, prepared payroll/billing adjustments, and assisted with any candidate or client timesheet disputes.

Ordered background, and drug screens thru First Advantage. Sent candidate information on the process and answered any questions. Kept the recruiters, and managers advised on the status of the background and drug test.

Processed new hire paperwork making sure we had necessary information to send to management. Ordered the technology set-up, supplies, badges, training & onboarding schedule.

Processed terminated employee documents. Sent termination paperwork to the employee and management. Advised the proper channels to stop access to our system. Cancel all badges and key cards, and start the process of getting the equipment returned.

COURTLAND / WALKER FINANCIAL GROUP 2008 – 2012

Executive Assistant

Provided Executive Level Administrative Support to officers of the Corporation. Created, implemented and documented administrative policies and procedures for new startup company, complying with regulations required by FINRA & Florida Department of Financial Services for office selling insurance & securities products & services.

Managed multi-line phone system including multi-party conference calls & direct offsite call transfer system.

Coordinated seminars by booking attendees, guest speakers, venue, confirmations, caterers & menus.

Managed & maintained calendars & contact database for officers & sales personnel using MS Outlook.

Coordinated officers & sales personnel appointments & work schedules using MS Outlook.

Maintained filing and securities blotters as required by broker/dealer for compliance with FINRA regulations.

PARADY FINANCIAL GROUP, INC. 2002 - 2008

Administrative Assistant / Secretary

Provided general administrative assistance to officers & sales force. Maintained, followed & documented daily procedures for multi-agent insurance agency, complying with Florida Department of Financial Services rules & regulations

Organized the details of special events, travel arrangements, corporate agendas and itineraries.

Inventory & ordering for office supplies, managed capital purchases & maintained direct vendor relations.

Managed multi-line phone system including multi-party conference calls.

Managed & maintained calendars & contact database for officers & sales personnel using Novell GroupWise.

SKILLS

MS Office Suite (Word, Excel, Publisher, Outlook, MS Teams) & Sum OpenOffice

Novel GroupWise-Multi User Environments

Multi-Line Phone Systems (ShoreTel, Ring Central)

Salesforce experience, DOMO Analytics, Workday HRIS, Sterling One, eDocs, First Advantage platform, TCast payroll, LinkedIn

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