Customer Service Senior
Resume:
Lorin Brust
Kernersville, NC *7284
**********@*****.***
Job Objectives: I am looking to obtain a full-time position (remote) which will leverage my outstanding people skills and utilize my extensive customer service experience. I believe that my well-honed skills and abilities will allow me to help my company achieve its business objectives. In addition to helping my company be successful, I am looking for a position that will allow me to continue to grow and expand my skills.
Summary of my Skills and Experience:
Ability to handle multiple tasks and work under pressure to meet/exceed deadlines
Strong critical thinking skills
Exceptional verbal and written communication skills
Ability to prioritizing work effectively to achieve maximum impact to business objectives
Self-motivated and able to think “out-side-the-box”
Flexible and consummate team player
Strong organizational skills
Intermediate Microsoft Office skills
15+ years customer service experience
9 years merchandising experience
Experience:
Calligaris Home High Point, NC
Senior Customer Liaison 4/2023 to current
Act as the primary contact person for customers throughout the northeast
Liaison between clients and the production department in Italy
Provide clear verbal and written communication to the clients
Prepare reports detailing current status of orders
Issue credit notes
Process returns
Research and place parts orders
Respond to customer service issues in a timely manner
Implement customer service policies and standards
Achieve customer satisfaction goals by being pro-active
Determine claim viability and process claims
Maintain accurate records and documentation of sales and customer records
Maintain product knowledge in order to assist customers with any inquiries they may have
Consistently provides superior service to exceed client expectations
Ambella Home Collection High Point, NC
Senior Customer Liaison 06/ 2022 to 4/2023
Act as the primary contact person throughout the purchase order life cycle
Liaison between clients and the production department
Provide clear verbal and written communication to the manufacturing team
Respond to customer service issues in a timely manner
Implement customer service policies and standards
Achieve customer satisfaction goals
Maintain accurate records and documentation of sales and customer records
Maintain product knowledge in order to assist customers with any inquiries they may have
Work with designers in order to create custom ordered and sized pieces
Consistently provided superior service to exceed client expectations
Graphik Dimensions High Point, NC
Senior Business Service Specialist 02/2014 to 06/2022
Assisted clients with viable solutions for complex order specifications and anticipated clients implied, if not stated needs
Identified new customer growth potential via Fortune 500 research
Provided clear verbal and written communication to the manufacturing team
Performed trend analysis by monitoring customer’s purchasing history for potential sales leads
Trained new associates
Performed limited accounts receivable functions for past due accounts
Created client orders using online order entry system
Followed up with clients and production department via email and phone calls to resolve any issues that may arise
Consistently provided superior service to exceed client expectations
Best Cartage Kernersville, NC
Customer Logistics Representative 2012 to 2014
Provided exceptional customer service to customers and carriers
Solved customer and carrier problems and helped to resolve issues
Provided accurate shipment quotes
Set-up shipments as desired by customers in a timely manner
NCO Group Greensboro, NC
Customer Service Specialist Rep. 2010 to 2012
Provided support to United Parcel Service as a third-party vendor
Worked specifically with high volume business clients
Tracked packages and gave updated information to both shippers and receivers
Tracked lost packages and filed complaints as necessary
Promoted 3 times within a 12-month period and made “ Agent of the Month” multiple times
Citibank McLeansville, NC
Customer Service Representative/ Customer Sales 2008 to 2010
Took inbound calls and handled all forms of customer requests for information, set up disputes for cardholders and verified information
Completed all customer service duties
Made consultative sales attempts were made to closely match the cardholder’s needs and spending habits
Position included heavy customer contact in a fast-paced environment
American Express Greensboro, NC
Customer Focused Sales / Customer Service Representative 2004 to 2008
Took inbound calls and handled all forms of customer requests for information, set up disputes for cardholders and verified information
Completed all customer service duties
Made consultative sales attempts were made to closely match the cardholder’s needs and spending habits
Position included heavy customer contact in a fast-paced environment
Won every award for sales in the division, and consistently ranked in the top 3%
Exceeded goals for one call resolution of problems as well as sales
Education:
Associate of Arts Degree – Bauder College, Miami, FL
Licensed Agent for Life and Health Insurance in VA, NC, OH, GA and IL (expired)
Licensed Agent for Medicare and Long Term Care NC (expired)
Moseley Flint School of Real Estate – Virginia Real Estate License (inactive)
References are available upon request.
Contact this candidate