Data Entry Clerk
Resume:
Kelly Ann Hester
Nationality: USA
*********@*****.*** • 240-***-****
Silver Spring, Maryland
Summary
Dynamic and resourceful professional skilled in project management and educational instruction. Exceptional eye for detail. Articulate communicator with talent for building working partnerships. Collaborative team player with demonstrated success in both supporting and learning from colleagues to achieve optimal outcomes. Adept at database maintenance. Experienced in research and analysis. Committed to pursuing opportunities for continuous professional growth and development.
Work Experience
Rolling Bay/ATF National Tracing Center, Martinsburg, West Virginia
Contracted Federal Government Data Entry Clerk, Out-of-Business Records Team, 2010 – 2012
Gathered and analyzed information from OBR records on individuals purchasing firearms. Maintained documents relevant to firearm records from OBR firearm dealers. Indexed OBR records. Maintained proprietary databases and programs.
Consistently achieved optimal level of project accuracy with minimal supervision.
Secured information from out-of-business files to support criminal investigations of crimes involving firearms, including armed robberies, assaults, and shootings.
Established and strengthened working partnerships with various tracing center teams
Obtained general security clearance from U.S. Department of Justice.
New Era of Networks, Pacheco, California/Sybase, Inc., Dublin, California
Education Coordinator, 2000 – 2002
Led administrative operations. Organized training schedules. Secured materials used in training sessions. Facilitated communication between course instructors and students. Monitored contracted instructors expense accounts. Scheduled travel reservations. Measured student achievement. Fostered business partnerships with clients.
Designed course curriculum and introduced impactful teaching methods.
Meticulously maintained compliance with government standards.
Accomplished all task with minimal supervision, completing assignments on or ahead of schedule.
Century Analysis, Inc., Pacheco, California
Level One Customer Support Specialist, 1996 - 1999
Liaised with clients experiencing technical issues with their custom-designed software. Determined client issues and provided them with work numbers. Directed calls to most appropriate technical specialists.
Developed and administered survey to clients to help identify means for improving products and services.
Maintained highest possible levels of customer satisfaction.
Earned positive client approval ratings.
Walden Books, Inc., Concord, Pleasanton and Oakland, California
Various from Bookseller to Manager, 1980 - 1996
Ordered and stocked books. Offered book recommendations to customers. Managed payment transactions. Completed bank deposits.
Earned numerous promotions, starting out as bookseller and ending up as manager.
Provided exceptional service to optimize customer satisfaction levels and boost sales.
Received one of the store’s highest mystery shopping scores.
Education
Master of Business Administration
Walden University-Graduated in 2020 with a GPA of 4.0.
Master of Science in Sports Management
American Public University System-Graduated in 2015 with a GPA of 3.97.
Bachelor of Arts in Business and Marketing
American Public University System-Graduated in 2012 with a GPA of 3.30.
References
Katherine Craig, Century Analysis, Inc/New Era of Networks/Sybase
Scott Hester, Bureau of Alcohol, Tobacco, Firearms, and Explosives
Nancy McInnes, New Era of Networks
Shari Michael, Rolling Bay, LLC/Three Saints, LLC.
Thomas Patterson, Friend
Additional Information
Proficiencies:
“I certify that, to the best of my knowledge and belief, all of my statements are true, correct, complete, and made in good faith.”
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