Medical Office Human Resource

Jennifer Martin

717-***-**** **********@*****.***

Summary of Qualifications

College graduate in Business Administration with over 10 years of experience in managing employees, training and monitoring performance, and coaching and motivating staff to meet operational goals

Excellent communication skills consisting of reflecting a positive, professional helpful attitude, willingness to listen and assist with resolving conflict and answering questions

Effectively organized and able to prioritize work and successfully meet deadlines

Ability to work independently as well as part of a team in a flexible way that allows for changes in assignments and priorities depending on identified needs

Education

Bachelor of Science – Business Administration 12/17

Purdue University Global (formerly Kaplan University), Hagerstown, MD

Overall GPA 3.25

President’s and Dean’s List

Perfect Attendance

Associate of Applied Science – Medical Office Management 04/12

Associate of Applied Science – Health Information Technology 12/10

Kaplan University, Hagerstown, MD

Significant Coursework

Microsoft Office

Ethics

Sociology

Accounting I

Introduction to Management Professional Presence

Human Resource Management Finance

Interpersonal Communications Microeconomics

Business Math and Statistical Measures Macroeconomics

Marketing Employment and Staffing Organizational Behavior

Business Law Marketing Management

Business Statistics and Quantitative Analysis Managerial Economics

Management Policy and Strategy Employment Law

Business Process Management Compensation

Employee Training and Development

Externship Experience

Manitowoc Crane, Greencastle, PA 10/17-12/17

Human Resources Extern

Assisted with recruiting and hiring process by creating job requisitions for additional staff or to replace employees

Participated in orientations for new employees by answering questions and reviewing employee required documents

Generated spreadsheets on excel and created pivot tables, charts and graphs to track human resource initiatives and goals

Utilized Microsoft Office to draft correspondences, letters and other documents

Tri State Community Health Center, McConnellsburg, PA 08/11-11/11

Medical Office Management Extern

Reviewed, filed, and assembled patient charts

Assisted with checking patients in and out and scheduling and cancelling appointments

Answered patient questions and assisted with referrals and billing

Work History

DL Martin, Mercersburg, PA 05/21-Present

Shipping Clerk

Obtain and process product orders

Schedule large shipments and plan logistics to ensure there is sufficient storage space for incoming orders

Schedule shipments with UPS and FedEx

Keep files of products shipped and received

Troubleshoot shipping issues that arise and work to solve them

Maintain a clean work area with files labeled and organized

Manitowoc Crane, Greencastle, PA 01/18-Present, 09/12-07/15

Assembler

Follow shop orders and specifications to perform assembly of parts and components

Load and unload items from machine conveyors and conveyances following all company procedures and safety rules

Read and interpret drawings and blueprints to identify required materials for each project

Maintain daily production logs and reports to keep manager informed of work completed and issues preventing production of work

Travel Centers of America, Greencastle, PA 08/13-11/15

Cashier

Managed inventory and communicated with vendors for reordering and restocking products

Provided customers with fast, friendly service and answered their questions and concerns

Processed various payment methods using point of sale system and followed cash handling procedures and policies

Adhered to loss prevention, inventory control and compliance procedures

JLG Industries, McConnellsburg, PA 01/05-10/08

Assembler

Routinely kept work stations, tools, parts, and equipment clean to avoid unnecessary loss of production and prevent safety hazards

Cleaned specified surfaces and masked other areas of assigned metal products using abrasives

Read and followed specifications and instructions in order to determine work requirements

Identified equipment problems, cleaned, repaired and reassembled correctly

HMS Host, Waterfall, PA 03/99-09/12

Supervisor

Effectively led and managed a team of associates by providing coaching and training resulting in building a cohesive and productive team environment

Monitored and observed day to day activities of employees, coordinated breaks and kept management informed of area activities and significant problems

Completed opening, daily and closing procedures and checklists in accordance with company policies and procedures

Assisted manager with hiring process by participating in interviews, conducting orientations, completing new hire paperwork, and addressing questions or concerns

Trained and developed staff members and coordinated with management on the job training of new associates

Monitored employee performance, completed performance-related documentation, initiated disciplinary actions, collaborated with manager to develop performance improvement plans and coached employees in improving

Created daily reports to keep management informed of challenges, successes, and productivity of business unit

Resolved customer complaints by providing solutions and alternatives within time limits and followed up to ensure resolution

Maintained a steady workflow by working as a team player, assisting other co-workers, and traveling to other locations to resolve issues or fill in for absent staff

Monitored compliance with safety guidelines, built awareness about safety, reported safety concerns to management, and conducted safety training

Provided quality service by enforcing quality and customer service standards

Operated point of sale and lottery system for processing various payment methods, coupons and lottery documents following company cash handling policies and procedures while maintaining security of cash

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