Front Desk Total Loss
Resume:
GLORIA MILLER
***************@*****.***
EXPERIENCE
June 2022-Present
IAA (Insurance Auto Auction) CSR and TitleMax Lead Contact
Provide a variety of customer support services through mail, telephone, and direct contact by answering questions, inquiries, and request
Set up new and maintain existing records
Process paperwork in preparation for auction day
Total Loss Customer Care Specialist
Handle telephone inquiries on claim status regarding total loss title process
Documents files to include all procedures, next steps for title process
Interact with customers by phone to provide accurate information and answering questions regarding their total loss
Learn and maintain knowledge of state salvage and title laws for assigned states
June 2021- June 2022
Holiday Inn West Inn, Night Audit
Ensure prompt Courteous service to all guest
Balance daily accounts
Ensure day is turned properly and timely for next day transactions
Print and deliver check out receipts
August 2019- March 2020
Hyatt Place Downtown Nashville, Night Audit
Ensure prompt Courteous service to all guest
Balance daily accounts
Ensure day is turned properly and timely for next day transactions
September 2018- August 2019
Conduent, Call Center Representative
Outbound/Inbound calls (up to 100+/day)
Update participants on the state of their cases
Document accounts for recent activity
Go over billing and charges with participants
Consistently maintain a 80%+ phone audit score
February 2018- August 2018
Hilton Nashville, Front Desk Supervisor
Ensure prompt courteous service to all customers
Maintain guest accounts are accurate & charges are debited properly.
Communicate with various hotel staff to ensure guest satisfaction Communicate with sales team to confirm & identify group sale accounts.
March 2017 – January 2018
Hilton Memphis, Front Desk Supervisor
Supervise 5 plus desk agents
Ensure prompt courteous service to all customers
Maintain guest accounts are accurate & charges are debited properly.
Communicate with various hotel staff to ensure guest satisfaction Communicate with sales team to confirm & identify group sale accounts.
May 2016 - March 2017
Bryce Corporation, Machine Helper
Operate machine properly.
Perform quality control on product.
Pack & prepare product for shipment.
Replenish materials for machinery.
June 2015 - March 2017
Gaston Transportation, Driver
Deliver freight safely & on time.
Confirm all freight is properly loaded.
Deliver BOL to clients.
May 2007 – September 2010
Hampton Inn, Front Desk Agent
Manage front desk operations.
Book & coordinate local conventions/seminars.
Book & coordinate national conventions/seminars Handle reservations.
Resolve guest complaints.
Handle cash & credit transactions.
March 2004 - May 2006
Hilton, Administrative Assistant
Maintain in-house accounts.
Confirm& apply payments for banquet events. Create & monitor contracts.
Manage appointments & schedules for various catering managers.
EDUCATION
October 2009 – March 2010 Strayer University Memphis, Tennessee
August 1996 – May 1998 Southwest Community College Memphis, Tennessee
SKILLS
Proficient in Microsoft Programs
Detail Oriented
Excellent Communication Skills
OnQ Certification Certificate
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