Customer Service Quality Control

PROFESSIONAL PROFILE

Logistics professional. United States Veteran. Over 8 years of experience in Electrical and Electronics repair of commercial and industrial equipment. Experienced in managing and completing projects within required deadlines at the highest quality. Able to analyze systems and provide solutions through maintenance and repair. Experienced in managing and handling inventory. Customer Service. Honorable Discharge from the U. S. Air Force.

TESTING EQUIPMENT SKILLS

• Network & Spectrum Analyzer • Oscilloscope • Network Management Systems (NMS)

• Firebird Communication Analyzer • Digital Multimeter • Noise and Interference

• Signal Generator • Blueprints/Schematics • Microsoft Office 365: Work & Excel

PROFESSIONAL EXPERIENCE

Technical and Quality Control

Performed basic repairs and replacements following established procedures and guidelines.

Assisted in diagnosing and troubleshooting electronic equipment issues under proper guidance.

Tested faulty equipment to diagnose and correct malfunctions.

Set up, installed, tested and repaired electronic equipment in various industrial establishments.

Performed scheduled preventative maintenance, such as checking, cleaning and repairing equipment.

Identified and replaced worn and defective parts.

Calibrated testing instruments to prescribed specifications.

Managed levels of water sewer treatment plants to maintain needed levels to meet government guidelines.

Utilized electronic equipment to calibrate, test, and troubleshoot sewer levels to maintain compliance.

Performed daily field inspections of crew production. Obtained licenses and permits for construction.

Experienced in telephony, punch down, T-1 & T-3 systems, Fiber optics and related connections.

Repaired and troubleshooted data communications PWB, VSAT, DAMA channels units.

Electronic and mechanical assembler. ATE operator with visual basic applications.

Participated in material shortage assessments and requests as assigned.

Office Administration and Logistics

Managed daily operations which included planning and scheduling resident appointments.

Utilized computers for various applications, such as database management and/or word processing.

Read and interpreted blueprints, schematics, manuals and other specifications. Maintained logs.

Managed and handled inventory of supplies and equipment worth over $1,000,000.00.

Assisted in monitoring consumable inventory and replenishment under the guidance of senior technicians.

Facilitated training and development. Trained others how to use electronic equipment.

Trained others on company policies and guidelines. Trained others on state laws.

Managed housing and brokerage sales and transactions.

Provided customer service and ensured customers had the best and satisfactory services.

EMPLOYMENT HISTORY

Field Technician US Submergent Technologies; Orlando, FL 2022 – 2023

Facility Operations Manager Oak Gardens Assisted Living; Orlando, FL 2010 – 2016

Licensed Mortgage Broker Paramount Financial Inc.; Longwood, FL 2005 - 2010

Project Coordinator/Field Inspector ANSCON & Associates; Atlanta, GA 2003 – 2005

Quality Control/Field Inspector AT & T / Broadband; Norcross, GA 1999 – 2003

Electronic Bench Technician Electronic Bench Technician; Norcross, GA 1997 – 1999

EDUCATION CERTIFICATIONS and COMPUTER SKILL

Associates Degree in Applied Science/Electronics ITT Technical Institute

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