Customer Service Home Health
Resume:
Joyful Gonzalez
As a seasoned professional with over thirty years of committed customer service, I offer a set of well rounded communication, interpersonal and management skills. As a self-starter, with strong solutions oriented management style, I flourish with challenges while exceeding expectations. Authorized to work in the US for any employer
Work Experience
Home Health Caregiver
Care.com - Naples, FL
August 2018 to Present
Support clients by providing empathetic companion care with personal care. Manage and administer scheduled medication by physician as instructed on the care plan. Responsible and patient with clients while assisting them accomplishing home management tasks. Build trustworthy relationships with clients and their families while providing communication via daily log of behavioral and mood evaluation. Assist clients daily with physical activities and mental stimulation performance improvement.
Dispatch/Customer Service Lead
Kept track of over 50 drivers in the field to assist with scheduled appointments. Established successful results with clients through prompt and courteous service. Monitored dispatched units for completion of their deliveries. Coordinated communications update current information with drivers, other personnel and customer support. Operated a variety of equipment including mobile data, two-way radios, telephones, radio transmitting systems, computers, printers and call-management sequencers in accordance with regulations and FCC guidelines. Maintain a safe work environment by adhering to Amazon's policies and procedures.
Life Coach
TJE - Naples, FL
January 2007 to December 2021
Provide life skills support by partnering with clients identifying their goals and ambitions with successfully enhancing their personal skills and career opportunities. Encourage clients to improve their general outlook in life including self-esteem, optimism and personal responsibility with accomplishing committed goal achievements. Maintain open communication and leadership with clients while having the flexibility to adapt to changing surroundings. Motivate clients to improve their confidence in leadership skills and indulging in character-building activities. Bilingual Project Manager with Extensive Healthcare Experience Naples, FL 34102
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Amazon - Fort Myers, FL
February 2018 to 2022
Cosmetic Coordinator
Miami Dermatology and Laser Institute - Miami, FL
June 2012 to November 2015
Responsible for business development and growth, exceeding operational margin by 25%. Implement, train and increase product awareness with staff in medical devices and procedures. Increase sales by educating and training staff with marketing materials for optimum client/patient treatments, services and overall experience.
Assist physicians during all invasive and non-invasive procedures. Maintain an exceptional consistent empathetic relationship with patients pre/post procedures. Education
Some College in Communications
Hunter College - New York, NY
October 1984 to May 1986
Skills
• Microsoft Office
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Outlook
• Organizational Skills
• Time Management
• Dispatch
• Creative Direction
• Team Building
• Team Leader
• Team Management
• Critical Thinking
• Problem Resolution
• Compassion
• Communications
• Business Development (10+ years)
• Project Management (5 years)
• Leadership Experience (10+ years)
• Patient Care (10+ years)
• Customer Service (10+ years)
• Front Desk (10+ years)
• Coaching (10+ years)
• Process Improvement
• Sales (10+ years)
• Presentation skills
• Event Planning
• Quality Assurance
• Personal Assistant Experience (10+ years)
• Events management
• Training & development (10+ years)
• Sales management
• Management
• Hospitality (10+ years)
• Medical office experience (10+ years)
Languages
• Spanish - Expert
Certifications and Licenses
Full Specialist-FS886073
September 2017 to October 2021
In the state of Florida, a Full Specialist is someone who is licensed to provide full speciality services. They are educated in a combination of the nail specialty and facial specialty. CPR Certification
First Aid Certification
Assessments
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Cleaner fit — Proficient
September 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Customer service — Proficient
November 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
II Level Background Cleared
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