Customer Service Team Member
Resume:
LAKEYSHA WAITS
Waco, TX · 254-***-****
**************@*****.***
Resourceful individual with years of active experience in developing strategies to promote team member adherence to company regulations and performance goals.
EXPERIENCE
OCTOBER 2020- PRESENT
SALES CUSTOMER SERVICE, MAC Connect
Manage incoming calls and customer service inquiries
Generae sales leads that develop into new customers
Identifying and assessing customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
OCTOBER 2019 – OCTOBER 2020
CUSTOMER SERVICE ANALYST, frontier communications
Support Field sales team members in providing quotes, proposals, contract, and data-gathering requirements
Manage assigned accounts to fully support all sales associated activity
Monitor installation from order to delivery on special needs requests, keeping customer and sales person aware of significant changes in schedules and ensure accurate billing
Educate customers on billing process, how to read bills and verifies billing accuracy, where appropriate
Working internally with other departments as needed
Assist direct sales to meet or exceed contract renewal objectives
Account auditing for billing accuracy and additional revenue opportunities where appropriate
APRIL 2019-OCTOBER 2019
PRODUCTION WORKER, PCA
Starts assembly and production machinery at beginning of shift
Monitors equipment to ensure that products are being assembled properly
Makes sure that workstation is clean and free of hazardous materials
Addresses problems with production equipment and machinery and fixes them as needed
Cleans equipment
Assembles product parts by hand
Uses power tolls to solder, weld, drill and attach parts
Observes and removes fault product parts from assembly line
Inspects assembled products to ensure they are up to quality standards
Affixes labels, company logo, and other exterior details to products
Packs up completed products and prepares them for shipment
Keeps factory floor clean
Unloads, organizes, and stocks shipments
NOVEMBER 2018-APRIL 2019
MEAT CUTTER, cargill
Cuts and prepares all varieties and cuts of meat while operating tools safely
Sells products by providing customers with information needed to make product-related decisions
Helps to verify and unload meat deliveries from trucks
Maintains, fills, and rotates product in meat cases
Moves meat from coolers to cutting area and returns cut meat to coolers
Trains other associates as needed
Keep area and equipment clean
DECEMBER 2015-OCTOBER 2018
PRODUCTION WORKER & LEAD, Pilgrims pride
Directly operate or supervise the operation of the whole production line, extruder/grinding operations, lead all staff in the shift
Monitor and maintain proper safety requirements in the shift to ensure the safety of the staff
Monitor and maintain the quality to ensure the products meet the required standards
Provide training to the staff on relevant environmental health and safety requirements to ensure that all staff are trained in accordance with regulations
Responsible for personnel decisions related to hiring, performance and disciplinary actions.
Make reasonable decisions regarding inbound ingredients, and outbound loads
EDUCATION
2012
GED, AJ Moore high school
GPA: 3.5
SKILLS
Punctuality
Teamwork
Safety
Attention to Detail
Flexibility
Leadership
Organized
Strong Communication
Critical Thinking
Customer Service
Willingness to Learn
Professionalism
Strong knowledge of Microsoft office products
Conflict Management
REFERENCES
[Available upon request]
Contact this candidate