Help Desk Field Service
Resume:
Harold Williams
***********@*****.***
Summary of Qualifications
Biomedical Field Service Technicians
Job Responsibilities:
Provide installation and commissioning services of newly purchased equipment customer facilities.
Provide service and support to customers including preventative maintenance,
troubleshooting and repair, yearly certification on-site.
Deliver world-class customer service to all customers with professionalism.
Meeting customer requirements.
Coordinate business information between customers, and other associates.
Submit all paperwork in a timely and professional manner.
Maintain a close professional relationship with all internal/external customers.
Participate in developing and maintaining a sense of teamwork within the service
department.
Seek and participate in training to improve technical and professional skills
Works Experience
05/23-04/2024.
Hewllet Packard International.
Position: Mobile Technician
Duties
Deployment of servers for International Hotel Group
PMS System Hardware Refresh.
Deployment of Ingenico credit card Point Of Sales systems for Hallmark.
Next Gen Payment Systems.
Fedex Door Dock Computers
Break Fix department providing Preventive Maintenance for Printer
Contracted to Hp.
Field service support of networked devices (Routers, IP Protocols, etc.)
Perform preventative maintenance visits to help maintain a stable client-based system.
Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable, installing connectors, mounting Servers, Pc's, printers, point of sales devices, and power back up devices.
Provide end-user client training as needed.
Travel to various job sites required.
06/19 – 12/2023
. Becton, Dickinson/Novasyte (Carlsbad, Calf.)
Position: Biomedical Equipment Repair/certification
Duties
Installing, testing, calibrating
repairing biomedical equipment
maintaining safe operations
Device check in
equipment calibration
preventive maintenance
Quality assurance inspection
Regulatory Compliance
Troubleshooting
Diagnose device malfunction
Approves new equipment by conducting tests, ensuring adherence to codes and making modifications.
Technicians' main duties are to inspect, maintain, repair, and install this equipment.
Disassemble equipment to locate malfunctioning components, repair or replace defective parts, and reassemble the equipment, adjusting and calibrating it to ensure that it operates according to manufacturers' specifications.
Other duties include modifying equipment according to the directions of medical or
supervisory personnel, arranging with equipment manufacturers for necessary equipment repair, and safety-testing equipment to ensure that patients, equipment operators, and other staff members are safe from electrical or mechanical hazards.
Biomedical equipment technicians work with hand tools, power tools, measuring devices, and manufacturers' manuals.
05/17-09/17 Endurance (Blue Host) (Phoenix, Az.)
Position: Web Adivsor,
Duties:
web hosting, Domain, emails, backups
redirect Domains, and assigning domains,
managing and troubleshooting websites
SSL certificates. Sitelock
11/08-01/09 AT&T through Aerotek, (Phx. Az)
Position: Technical Support for At&t Uverse services.
Duties:
I supported the launch of At&t's Uverse systems in dallas Tx.
trouble shoot Xp, Vista
set top boxes, Dvr’s, televisions, internet,
Emails, connections, passwords, account setups.
Remotes controls.
7/07-10/08 DELL through Etelecare, (Phx.Az.)
Position: Technical support
for Dells top of the line XPS systems.
Duties:
Provide technical assistance to computer system users.
Answer questions or resolve computer problems for clients via telephone or from remote
location.
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and
operating systems
Resolving client issues
9/2004 - 2/2005 2Wire (Volt Temp Service) (Phx,Az.)
Position: Technical Support
Duties:
Tech Support for High speed home networking
Troubleshoot 2wire router system for DSL connection.
Setup 2Wire accounts.
Troubleshoot 2Wire emails.
3/1999 - 11/2003 Earthlink (Phx/Atl.)
Position: Technical Support Specialist
Duties:
identified and Diagnosed technical issues and customer support.
Escalated issues as needed. Mastered WinXP, Win 98,2000, Me, NT and Xp operating systems.
Demonstrated superior listening skills when resolving client issues.
Promoted from Senior Technician to Master Technician.
Utilized effective organizational skills when logging customer issues.
VOLUNTEER WORK:
Vietnam Veterans of San Diego, Calf
Position: Computer repairs Tech.
Duties: Building Pc’s out of spare parts, upgrading of computers for the Vets
Washington My-yor Resources, Inc. Seattle Wash.
Position: Computer repairs Tech.
Duties: converting business computers to Pc’s for use in the home.
Education/Training:
Midway Adult Center, San Diego Calf.
G.E.D.
U.S.M.C., Oceanside Calf.
Telecommunications (interel Mpx/spk Elec. Systems; Siemen-PBX systems)
Deer Park High, New York
Major: all major studies
Began:10/75 end: 5/78
Graduated: 04/78 GPA: 70
Extra Curricular: G.E.D.
Robert Frost Jr. High, D.p. New York
Major: all major studies
Began:10/72 end: 5/75
Graduated: 5/75 GPA: 70
Extra Curricular: N/A
Eastern Military Academy, Huntington New York
Major: all major studies
Began: 10/76 end: 5/77
Graduated: GPA: 75
Extra Curricular: R.O.T.C.
Comments:
Bilingual (Spanish/English)
***********@*****.***
Home # 602-***-****
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