Administrative Assistant Customer Service
Resume:
Leslie M. Ballard
Administrative Assistant, Manager, Patient Care Registrar, Medical Data Entry Specialist, Customer Service Representative Remote, Production/Quality Control, Ohio Toledo, OH 43605
***************@*****.***
I have enjoyed working as an Executive Administrative Assistant in a professional work environment for over 25 years. Keeping files and paper work in order and confidential. Paying close attention to detail always willing to assist others on my team. Staying organized 5S Journey Lean Project certified. Showing others how to keep waste down to a bare minimum. Also outlining that all things have a place. Production Line work, Assembly work amd Quality Control are most important to the customer Quality first then quantity.
Customer service comes first for our clients. Phone etiquette and my appearance usually puts people at ease. They know I can handle complicated issues with the assertiveness that is required. I would be a great asset to your company. I look forward to hearing from you soon. Willing to relocate to: Perrysburg, OH - Northwood, OH - Oregon, OH Authorized to work in the US for any employer
Work Experience
Sr. Access Patient Specialist
Mercy St. Vincent / Perrysburg Hospital-Perrysburg, OH April 2022 to Present
My day to day duties as 1st shift Team Lead included but not limited to making sure all of the patients for the day were signed in and registered. After that they would be registered for whatever they came in for be it ER department or for lab work or scheduled test. Keeping a pleasant attitude with all patients and making them feel secure that their personal information would not be misused. Faxing scanning physicians orders as well as having to call doctors offices to confirm orders and or ICD-9 CODES and procedures. This made for long days but at the end of my day I smiled and said it was all worth it. Production Worker
Adient-Northwood, OH
October 2022 to December 2022
I worked in production in a 6 cell rotation. Applying different parts to build and complete the seats for Jeep. Up to 12 hrs 6 days a week. Sometimes lifting 30 to 50 pounds. All while keeping an eye on quality content of the customers product.
Production Line Worker
ADIENT NORTHWOOD-Norwood, OH
October 2022 to December 2022
I enjoyed working in a clean environment shift was 12 hours 5pm to 5am M-Sat most of the time. Pay was great and we worked on the seats for Jeep. From metal to seat completion. It felt good to see the end results. Quality Control is something I pride myself in because my name is on everything I touch so it has to be right for the customer.
Production Assembly Technician/ Quality
Dana Incorporated-Toledo, OH
September 2017 to July 2021
I inspect all parts for quality that come to my station with speed and accuracy. Making sure after the bolts have been applied the Axle is ready for the next step. Checking the HMI for any updates or misreadings. While implementing the Lean culture and keeping my area clean. Assistant Manager/ Quality Control Inspector
MS Companies, Adient-Northwood, OH
March 2015 to September 2017
Started shift by making sure all employees had proper safety wear we're ready for the floor everything they needed to make sure the job got inspected correctly for quality control make sure they had brakes and did schedules did interviews with prospective employees, fired employees on misconduct issues. Did hourly audit daily and weekly schedules for the following up coming weeks. Making sure all stations were covered all employees were on time and sent home if they were not. I did time sheets at the end of the day send emails to upper management and closed at the end of the shift. I would also have to cover shifts if someone called off.I would keep my employees safe and with very positive attitudes...they enjoyed working with me as their supervisor. Also has to keep close regulations with OSHA rules and procedures. Screen Stretcher\ Customer Service Rep.
Custom Deco LLC-Toledo, OH
2013 to 2015
I started out in production quickly moved to machine loader/operator where quality and precision were just as important as our customers satisfaction. Then I was promoted to screen room stretcher then asked by plant manager to cover for Maturity leave in Customer Service Call Rep. department. Job was very demanding and truly rewarding.
Administrative Office Assistant
City of Toledo-Toledo, OH
2010 to 2013
Working in the Code Enforcement division under the Supervisor personal assistant,I answered calls made appointments,scheduled home demolition date and times collected money for those fees and taxes on said property's. Using database software systems like Access, NORIS,Permits Plus, ARES. Meanwhile processing NOL Collection Agency Invoice Statements, Board Up Work Orders while maintaining a solid level of recognized professionalism.
Order Entry Clerk
Omni Care-Perrysburg, OH
2008 to 2008
Would transcribe up to 400 medical prescriptions daily from Tri-State area, local retirement facilities including Hospice of North West Ohio. Medical data was entered using Oasis and Emerald Medical software programs. Answered phone calls from nurses about medication levels and corrections for their patients medication and treatment plans.
Education
Certification in Manufacturing Fundamentals
Owens Community College - Oregon, OH
September 2017 to September 2017
High school or equivalent in Business Management, Art, Vocal Ensemble, Teachers Aide
Mc Auley - Maumee, OH
Certificate in AED CPR & First Aid Response
(Custom Deco) work/ Currently Dana Inc.
AS Health & Administration Services
Colorado Tech University
Certificate Office Assistant
Academy of Technical Studies
Skills
• Typing 45 + Wpm, Audits, Email,Word, Excel, Power Point, Outlook, Fax, Scan, Copy, Sort mail, payroll,Accounts Payable, Accounts Receivable. . (10+ years)
• Time Management (10+ years)
• Excel (8 years)
• Administrative Experience (10+ years)
• Microsoft Word (10+ years)
• Customer Service (10+ years)
• Auditing (8 years)
• Data Entry (10+ years)
• Outlook (8 years)
• Management (8 years)
• Sales (10+ years)
• ICD Coding (2 years)
• Powerpoint (8 years)
• Defusing Violence & Confrontations (8 years)
• Microsoft Office (7 years)
• Personal training (3 years)
• Payroll (6 years)
• Microsoft Excel (2 years)
• Human Resources (7 years)
• HR (8 years)
• Employee Relations (4 years)
• ADP (3 years)
• benefits (6 years)
• MS Office (6 years)
• Quickbooks (2 years)
• Recruiting (4 years)
• access (3 years)
• retail sales (10+ years)
• Kronos (4 years)
• Medical Terminology (3 years)
• Typing (10+ years)
• Transcription
• Robotics
• 5S (8 years)
• ICD-10 (2 years)
• Business Management (2 years)
• Lean (6 years)
• Medical Coding (3 years)
• ICD-9 (3 years)
• Accounting (2 years)
• Delivery driver experience (2 years)
• Medical Billing (2 years)
• Medical Records (7 years)
• EMR Systems (2 years)
• Insurance Verification (1 year)
• Anatomy knowledge (3 years)
• Physiology knowledge (1 year)
• Mechanical knowledge
• Sourcing (2 years)
• Talent acquisition (2 years)
• HR sourcing (3 years)
• Microsoft Access (2 years)
• Medical office experience (2 years)
• Manufacturing (10+ years)
• Medical scheduling (3 years)
• Bookkeeping (6 years)
• Leadership (2 years)
• Programmable logic controllers
• CPT Coding (2 years)
• Business development
• Microsoft Powerpoint (2 years)
• Communication skills (8 years)
• Negotiation (8 years)
• Epic (1 year)
• Order Entry (10+ years)
• Quality Assurance (10+ years)
• Employee Orientation (7 years)
• Laboratory Experience (2 years)
• Office experience (10+ years)
• Property management
• Sales
• Time management
• Property leasing
• Teaching
• Organizational skills
• Management
• Behavior management
• Training & development
• Data collection
• Mentoring
• HIPAA
• Public relations
• Supervising experience (4 years)
• Conflict management
• Google Suite
• Hospital experience
• Interviewing
• Records management
• Customer service
• Clerical experience
• Human resources
• Medical records
• Social media management
• Proofreading
• Medical coding
• Medical terminology
• Salesforce
• Guest services
• Hospitality
• Documentation review
• Relationship management
• Windows
• Cooking
• ICD coding
• Office management
• Quality assurance
• Banking
• Operating systems
• Adobe Acrobat
• Computer networking
• Budgeting
• Team management
• HRIS
• Employee engagement
• Microsoft Word
• Computer skills
• Accounts payable
• Upselling
• Outside sales
• Microsoft Outlook
• Customer service
• Communication skills
• Microsoft Office
Certifications and Licenses
Office Assistant
Present
Completed course using phone skills, data entry, MS Word, Excel, Power Point, Outlook as well. Lean Certificate
March 2015 to Present
Assist in ways to keep cost down by ways of keeping all things labeled in its proper place. Reduce time and waist. Very cost effective.
Certification in Manufacturing Fundamentals
September 2017 to Present
Certification in Manufacturing Fundamentals
Owens Community College - Oregon, OH
Class consisted of learning Workplace Safety and Precision Measurements also Programmable Logic Controller Operations and Human Machine Interface and Robotics Awareness. Certificate in AED CPR & First Aid Response
September 2018 to December 2020
Certificate in AED CPR & First Aid Response must recertify every 2 years. Driver's License
January 2022 to January 2026
CPR Certification
March 2018 to Present
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