Program Manager Mental Health
Resume:
LaKisha’ Arrington, MSW Contact
Lexington, SC ***73
************@*****.***
linkedin.com/in/lakisha-arrington
Objective
Dedicated community program manager and equity advocate with experience leading programs that positively impact disadvantaged youth and adults. Skilled in initiating and implementing strategic plans while delivering solutions that promote individual and community health. Seeking a collaborative working environment where I can utilize my strengths in project management to effectively meet program goals. Education
Master of Social Work
University of Maryland
Baltimore, MD
B.S. in Psychology
Morgan State University
Baltimore, MD
Key Skills
Grant Writing
Expense reporting
Program Management
Project Leadership
Mentorship and Supervision
Onboarding and Training
Social Media Marketing
Community Relations
HIPPA regulations
Crisis Intervention
Management Plans
Child Advocacy Strategies
Microsoft Office
Written and Oral
Communication
Diversity and Inclusion Training
Cultural Competency
Professional Experience
Clinical Counselor/Program Manager March 2018 - Present Lexington/Richland Alcohol and Drug Abuse Council
• Supervises and coordinates the efforts for a team of 9 counselors, providing training and support while ensuring cases are handled effectively and in accordance with state health requirements.
• Established new policies and procedures for chart review and documentation, improving quality audits by over 70%.
• Conducted monthly program relevance reviews, implementing change management to team efforts align with program goals.
• Oversees an annual budget of 150K, drafting spending reports and allocating funds across 5 departments in the Alcohol Drug Safety Action Programs.
• Manages a caseload of 58 and independently leads individual, family, and group therapy to address addition and crisis intervention.
• Drafts and implements policies for individualized client care plans, enhancing their social skills and addiction management.
• Designs curriculum and facilitates group learning for 10-12 community participants in weekly sessions.
Mental Health Counselor II – III December 2018 – June 2022 Department of Mental Health
• Developed and revised crisis intervention treatment plans and increased efficacy and stability of client and community safety goals.
• Maintained and presented thorough and detailed clinical records, leading to successful and accurate reviews of individualized client health plans.
• Exceeded role requirements, leading to successful promotion to Counselor Level III within first year of employment. Professional Certifications
Cultural Competence
Diversity, Equity, and Inclusion
in the Healthcare Workplace
HIPAA In Behavioral Health
Assessment, Interviewing and
Individual Plan of Care
Human Service Specialist II November 2011 – March 2018 Department of Social Services of Richland
• Supervised the placement, referrals, legal proceeds, and care of
>200 children in the Foster Program.
• Enhanced child safety methods by leading permanency planning and judicial reviews, supervising home visits and providing safety interventions.
Customer Service Specialist II March 2017 – November 2017 Blue Cross Blue Shield
• Utilizing strong understanding of BCBS products and services, troubleshooted and resolved member issues related to coverage, billing, and claims.
• Expertly employed customer relationship management software to maintain customer journey records.
• Provided prompt, accurate, and courteous service to all customer inquiries.
Program Specialist January 2015 – January 2016
Office of Head Start, Region 11
• Generated technical assistance plans, increasing efficiency of grant writing and expense reporting for 5-year grants and requests for proposals.
• Managed and supervised quality reporting for minority-based funding programs, including those for Native American tribes in Washington and Oregon.
• Collaborated with Stakeholders to highlight training needs, implement policy updates, and review performance standards. Manager of Mental Health September 2012 – November 2014 Brighter Stronger Foundation
• Managed the health needs, academic placements and Individualized Education Program for over 300 children in the Psychiatric Rehabilitation Program.
• Lead meetings with stakeholders, including therapists, family members, psychologists and school counselors to manage and establish treatment plans for clients.
Case Manager/ Mental Heal Evaluator March 2011 – February 2014 Chase Brexton Health Services
• Coordinated a team of 5 to successfully conduct psycho-social assessments, monitoring, and crisis intervention for over 70 CBHS clients.
• Designed and facilitated training programs related to mental health, disabilities, and crisis intervention.
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