Customer Service Store Manager

Megan M. Block

410-***-**** – Felton, PA - ***********@*****.*** - linkedin.com/in/meganmblock/

OPTICAL STORE MANAGER

CUSTOMER SERVICE TRAINING RESULTS DELIVERY

Results driven optical retail manager with experience in hiring, training, coaching and store operations. Dedicated to leading teams that work together to drive excellence on key performance indicators.

CORE COMPENTICIES

Optical Sales Optical Technician Strategic Planning Customer Service Team Building Critical Thinking Adaptability Coaching Store Operations

EXPERIENCE

EssilorLuxottica Group 06 / 23 – Present

LENSCRAFTERS ASSISTANT MANAGER, Cockeysville, MD

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization.

ACCOMPLISHMENTS

Launched LensCrafters F455 in Cockeysville, 07/2023.

Lead, grow and train a team that consistently excels across all comps and KPI, achieving 111.7% to goal YTD in 2024.

Foster team excellence in customer experience, achieving a 4.8-star review rating.

QUALIFICATIONS

LIBERTY UNIVERSITY: Associates of Business Management

AMERICAN BOARD OF OPTICIANRY AND CONTACT LENS EXAMINERS

ABO Certification Number: 254073