Human Resources Medical Practice

Kathleen Ciarelli

***** ******* **** ****** 732-***-****

Clermont, Florida 34714 *****@*****.***

ACCOMPLISHMENTS

I am responsible for the successful reorganization of a medical practice to include business administration, human resources, IT, and property management. In addition, during the pandemic, and thereafter, I secured staff retention, forgiven government Paycheck Protection loans, the Employee retention credit and Medicare forgiveness totaling over $1.2 Million. These funds were used to finance an office renovation and continue business operations. My experience contributes to the needs of the physicians, staff, patients, and the successful delivery of care. My interpersonal skills are my best asset ensuring successful results in both management of staff and to achieve both immediate milestones and long-term goals for any business.

PROFESSIONAL EXPERIENCE

KROSNEY, BERG, TALANSKY & TURTEL, Mds. July 2015-August 2023 EYE DIAGNOSTIC CENTER, Ocean Twp, NJ

Director of Administration

At the EDC medical practice, my position engaged me in the daily operations of three facilities and seven ophthalmologists where I implemented, troubleshooted and serviced all aspects of the practice’s systems and equipment. With effective mentoring, leadership, collaboration, and policy making, it has enabled growth towards a a productive team and a successful retention rate that included front desk reception staff, optical technicians, medical assistants, surgical coordinators, medical records, billing, and optical staff. Financial

• Attained and forgiven Paycheck Protection Plan, $448,000, $501,000

• Medicare forgiven $100,000

• Employee Retention Credit $160,000

• SBA Loan $150,000

• Capital/Credit Line

• Equipment / Malpractice financing

• Merchant services (terminals, Business Track, authorize.net)

• CPAs-assisted corporate tax returns, P&L, end of year, W9s

• Changed banking institution-Electronic funds Transfers (EFTs) and Electronic Remittance Advice (ERAs) re-implemented Systems

• Implemented/Upgrades/Troubleshooting/Admin of: SRS/EHR- Caretracker/AMD Practice Mgmt. Systems, forms/Barcoding, support, pt reminders/portal, chart creation (Intake Mgr), e-prescribing (Dr First)

• MIPS -IRIS Registry*

• Cubix (meds fridge/barcoded, reports)

• Paychex-payroll

• Jersey Shore Hospital EPIC database - pt reports

• Implemented Agnite Health Ophthalmology billing service

• Implemented REMEX-portal collection agency

Human Resources

• Recruiting, interviewing, hiring/terminating employees

• Performance Reviews, disciplinary

• Payroll-Paychex installed time clock system

-Payroll

-Levys, Garnishments, child support,

-Holidays, vacation, sick, bereavement,

-401k loans, healthcare contributions

-Unemployment, Disability

-Created/maintained Employee Handbook, job descriptions

• Healthcare/Cobra, Life Insurance,

• 401K administrator-Enrollment, loans, withdrawals, rollovers, Census reports/5500 compliance

• Workman’s compensation/audits

• Malpractice-yearly compliance report, physician CEU credits

• Physician’s Office Disability/Death insurance

Office Maintenance

• Installation/maintenance of roof, ac/HVAC units, lighting, water heaters, sprinkler systems/landscaping, furniture, exterminators, snow removal, electrical/plumbing

• Yearly fire extinguisher, fire Marshall inspections

• Staff parking-site/survey engineered and purchased parking area

• Updating of office outdoor sign, door/signage

• Security System - employee enrollment, troubleshooting (Internet /phone service for three offices.)

• Coordinated renovation / construction of office locations to include, IT, Phones, electric, plumbing, ordering and delivery of eye equipment, instrumentation, office furniture.

Health Insurances/Credentialing

• Insurance/hospital Credentialing for physicians

• CAQH

• Enrollment/termination of insurances

• Employee enrollment Insurance websites (eligibility)

• Statements to patients and accounts receivable

• Physician hospital consults-chart created, coded, submit to hospital for payment

• Physician compensation from hospitals for follow-up Charity Care SHREWSBURY SURGERY CENTER 2000-2015

UNITED SURGICAL PARTNERS, Shrewsbury, NJ

Surgical Technologist (BLS, Certified)

Member of the operating room team with skills in sterility, instrumentation, medical equipment, and implants. Specialties included Orthopedics, General, Podiatry, Plastics, ENT, Gynecology, Urology and Ophthalmology. I ensured a sterile and organized environment while working alongside and assisting surgeons, physician assistants, nurses, and other member of the health care team throughout a surgical operation. Materials Management

• Procurement of all items sterile/unsterile utilizing Advantix/Envi systems

• Maintenance of all equipment, Biomed services

• Product disbursement

• Instrumentation and temporary specialty trays acquired

• Medical Rep-representation/educating for surgeries

• Reconciling/coding packing slips & invoices

Medical Billing (internship)

• Responsible for timely and accurate submission of medical claims to insurance companies

• Utilized widows, Advantix, Envi, Surgical Notes including Scanchart (patient) and Scanchart (dictated operating report)

EDUCATION

RUTGERS UNIVERSITY, New Brunswick, NJ March 2015

Bachelor of Science/Health Sciences

Health Services Management & Education

• Administrator Internship at Shrewsbury Surgery Center, Shrewsbury, NJ Budgets, Compliances, Internal Audits, General Ledger

• Awarded the Certificate of Excellence for Outstanding Academic Performance

UNIVERSITY OF MEDICINE & DENTISTRY May 1998

Associates Surgical Technology-Accredited Program

• Clinical Internships: Jersey Shore Medical Center, Centra State Medical Center, Ocean Medical Center

OCEAN COUNTY COLLEGE May 1995

• Nursing pre-requisites Deans Honor List

BLS Certified

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