Customer Service Office Manager

**********@*****.****** com Allegre, Morris KY +1-270-***-****

PROFESSIONAL SUMMARY

I have done many types of jobs and always exceed my employers expectations. I'm very goal oriented and professional. I learn thing very quickly and I feel I would be an asset to any employer. I am also proficient in several medical abilities. I've taken several medical courses in search of my profession, both clinical and administrative. WORK HISTORY

Dr Rebecca Shadowen at SAT-57660

04/2000 - 01/2003 (3 years)

Customer Service Representative at Afni, Inc.

08/1999 - 03/2000 (1 year)

Office Manager (Management) at Dr Roy McEndre

04/1998 - 03/1999 (1 year)

Research, compile, and prepare reports, manuals,

correspondence, or other information required by

management or governmental agencies.

Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.

Interpret and communicate work procedures and company policies to staff.

Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Resolve customer complaints or answer customers questions regarding policies and procedures.

Develop or update procedures, policies, or standards. Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Keep informed of provisions of labor management agreements and their effects on departmental operations.

Implement corporate or departmental policies, procedures, and service standards in conjunction with management. Make recommendations to management concerning such issues as staffing decisions or procedural changes. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

Design, implement, or evaluate staff training and

development programs, customer service initiatives, or performance measurement criteria.

Arrange for necessary maintenance or repair work.

Compute figures such as balances, totals, or commissions. Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services. Coordinate activities with other supervisory personnel or with other work units or departments.

Train or instruct employees in job duties or company policies or arrange for training to be provided.

Monitor inventory levels and requisition or purchase supplies as needed.

Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.

Office Manager (Management) at Dr Fredric Swartz

03/1997 - 03/1998 (1 year)

Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.

Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.

Resolve customer complaints or answer customers questions regarding policies and procedures.

Develop or update procedures, policies, or standards. Implement corporate or departmental policies, procedures, and service standards in conjunction with management. Make recommendations to management concerning such issues as staffing decisions or procedural changes. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

Arrange for necessary maintenance or repair work.

Compute figures such as balances, totals, or commissions. Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services. Coordinate activities with other supervisory personnel or with other work units or departments.

Monitor inventory levels and requisition or purchase supplies as needed.

Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.

Dental Assistant at Dr John Smith

08/1996 - 03/1997 (1 year)

Medical Assistant at Greenview Regional Hospital

08/1995 - 08/1996 (1 year)

Assistant Manager at Lil Joe s Mkt

08/1993 - 08/1995 (2 years)

Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.

Establish and implement policies, goals, objectives, and procedures for their department.

Direct and supervise employees engaged in sales, inventorytaking, reconciling cash receipts, or in performing services for customers.

Inventory stock and reorder when inventory drops to a specified level.

Enforce safety, health, and security rules.

Keep records of purchases, sales, and requisitions. Estimate consumer demand and determine the types and amounts of goods to be sold.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. Examine products purchased for resale or received for storage to assess the condition of each product or item.

Instruct staff on how to handle difficult and complicated sales. Assign employees to specific duties.

Formulate pricing policies for merchandise, according to profitability requirements.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Plan and prepare work schedules and keep records of employees work schedules and time cards.

Review inventory and sales records to prepare reports for management and budget departments.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate. EDUCATION

Elwood High School

Graduated 1985

GED in General Studies

Daymar college

Graduated 1995

Vocational in Medical/Clinical Assistant

SKILLS

caregiving, 40 years

home care, 20 years

assisted living, 10 years

senior living, 20 years

rehabilitations, 20 years

personal care, 40 years

nursing, 25 years

LANGUAGES

English, Bilingual

SOCIAL NETWORKS

Facebook, https://Michael bigface milloy

Twitter, https://***********@*****.***

Linkedin, https://This Is Only Site I Answer To And This Site Because Of Job Hunting

ABOUT ME

I served in the military

I have a drivers license

I have management experience : 15 years

I have a security clearance

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