Customer Service Data Entry
Resume:
SATYA PRIYANKA
TANGIRALA
PROFESSIONAL SUMMARY
• Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
• Experienced Credit Repair Specialist and expertise in credit counseling, debt management, and financial planning. Proven track record of successfully improving clients’ credit scores and financial health. Strong analytical skills, exceptional customer service, and a deep understanding of credit reporting and dispute resolution processes.
WORK HISTORY
Credit and Collections Specialist, 02/2024-06/2024 Credit saint, New jersey, USA.
• Conduct detailed analysis of client’s credit reports to identify errors, discrepancies, and areas for improvement.
• Develop and implement personalized credit repair strategies to improve clients’ credit scores.
• Educate clients on credit management and provide guidance on maintaining good credit health.
• Maintain up-to-date knowledge of credit laws, industry trends, and regulatory changes.
• Successfully improved the credit scores of multiple clients by following the organizational standards.
• Achieved 100 % success rate in removing inaccuracies from clients’ credit reports.
Cherry Hill, NJ
tangirala.satyapriyanka@gm
ail.com
SKILLS
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• New hire training
• Domain: Banking, Collections
• Applications: Shaw Spectrum, CRM
Zendesk, All Trac, TCN Auto Dialer,
AWS, Five9, JIRA, Rocket Chat,
Zoho chat, MS Teams, Annual
Credit, Trans Union, Equifax,
Experian Credit Report
• Scoring models: FICO Chart,
Vantage 3.0
• Payment Acceptance
• Coordinate payment plans
• Collections agency relations
• Auto dialers
• Credit and collections
• MS Office, Excel, PowerPoint,
• Credit Analysis
• Credit Score Improvement
• Dispute Resolution
• Debt Management
• Financial Counseling
• Customer Service
• Regulatory Compliance
• Financial Reporting
• Negotiation Skills
• Attention to Detail
• Languages Known: English,
Telugu, Hindi
• Developed a comprehensive credit education program that increased client retention.
• Provided one-on-one financial counseling to clients, focusing on debt reduction and financial planning.
• Assisted clients in creating budgets, managing expenses, and developing debt repayment plans.
• Conducted the sessions for new hires about credit policies and management.
• Collaborated with clients to develop strategies for long-term financial stability.
• Helped clients reduce their overall debt by providing the credit guidance.
• Increased client satisfaction scores through personalized financial planning services.
• Successfully negotiated reduced interest rates and payment plans with creditors for clients.
Collections Specialist, 09/2022 - 07/2023
Bill Gosling, Newmarket, Ontario, Canada
• Responded to customer inquiries and provided detailed account information.
• Analyzed customer financial records to determine appropriate payment plan.
• Researched accounts and completed due diligence to resolve collection problems.
• Maintained high volume of calls and met demands of busy and productive Group.
• Trained new team members on scripts, company services, and collection strategies.
• Processed debtor payments and updated accounts to reflect new balance.
• Monitored customer accounts for payment delinquency and initiated collection efforts.
• Quantified debtor balances to avoid late payments and bad credit.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Used skip tracing and other techniques to locate debtors.
• Maintained accurate records of customer accounts, payments and payment plans.
• Used probing techniques to determine debtors' reasons for delinquency.
• Located customers with overdue accounts and solicited payment in
• compliance with fair debt collection practices.
• Processed payments and applied to customer balances.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Established relationships with customers to encourage payment of delinquent accounts.
• Achieved performance goals on consistent basis.
EDUCATION
Bachelor of Technology, Information Technology, 05/2013 SLC'S Institute of Engineering and Technology - Hyderabad Telangana.
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