Knowledgeable in operation & project manager with 7 + years of professional experience on Agile methodology. Passionate about implementing Agile solutions to achieve the satisfaction of external stakeholders. Managed to increase the efficiency of project teams PERSONAL INFORMATION

IC Number: 871*********

Born November 25th, 1987, in Alor Setar,

Kedah

Citizenship: Malaysia

Marital status: married, 2 kids

Gender: Female

Race: Malay

Religion: Islam

Weight/Height: 65 Kg / 170 Cm

Current Salary: RM6200

Expected Salary: RM8500

Personal Characteristics:

1) Hardworking 6) Lateral Thinker

2) Responsible 7) Competitive

3) Team Player 8) Emotional Intelligence

4) Strategic Thinker 9) Cultural Intelligence

5) Nature Lover 10) Discipline

WORKING EXPERIENCES

BMW Credit (Malaysia) Sdn Bhd, Cyberjaya Senior Commercial Finance Executive & Project Manager

08 Jan 2019 until Present

Monitor and manage the dealers’ credit utilization and credit lines. Manage the dealers’ outstanding ensuring overdue payments are posted in a timely manner. Handling cash posting in CFS (Commercial Finance System) and reconciliation processes / issues with Finance Team

Ensure accuracy of data in the CFS for each unit of floor stock by dealer. Ensure and provide stock list report to NSC (National Sales Company) and dealers upon request.

Preparing and providing daily reports (Credit Utilization report for all dealer) to management and NSC team after end of work to give clear overview of latest dealer credit limit utilization

Assist Commercial Finance Manager to analyze errors in the CFS system and raise issue to IT (local and external provider).

Follow up on curtailment payment from Dealer (monthly invoice generation and payment reminders according to the SLA).

Maintain and improve the existing processes to challenge and improve the Guidelines according to the newest regulatory, legal and business KPI requirements.

Supervisions of the Collateral Management including used cars, demo cars and etc. Developed short-term and long-term project goals. Maintained a database of banking client and associated projects. Prepared periodic project status reports. Nurtured productive relationships with external vendors. Initiated an employee mentoring program with incentives for meeting project goals.

Ensure optimal efficiency and effectiveness in the Audit process with correct and timely reporting of Audit results and dealer cash flow / delinquency results. Support for End of Month processes for all dealers as per the EOM deadlines and ensure all reporting to accounting is done accurately on monthly basis. Support for Commercial Finance business expansion for non-floorplan BMW Dealers. Assist/provide advice /explanation to dealers regarding credit line, settlement details and their wholesale portfolio status.

Ensures close cooperation with CF related stakeholders including Operations, Finance and Risk Management, Legal and Audit within SF. Ensure all communications and correspondence related to commercial finance process is archived on timely manner for audit purposes. Ensure all vehicle approved in Commercial Finance system is registered in FIS. Ensure all reports generated for meetings and reporting purposes are generated on time and always saved in the share point.

Ensure all stock audits are carried on timely manner and reports are circulated and saved in the share point.

Coordinate wholesale stock audit by external auditor (Acorn) on monthly basis according to the dealer rating.

Follow up and conduct subsequent audits to check on unsighted vehicles during the first audit.

Report and issue letter to dealers for any vehicles found to be Sold Out of Trust

(SOT) during the audit.

Responsible for unit creation and payout of vehicle in the commercial finance system daily.

Lead the new projects by monitoring the progress of the projects (Reporting). Involve in User Acceptance, Criteria, Specifications documents review. Involve in UAT / SIT / Regression / Sanity testing for System Enhancement as well as preparing Test Scenarios, Test Cases, Test Scripts & Test Data. Updating Test Result in JIRA and raised ticket for Defect issue in system Preparing Slide presentation & lead the weekly & monthly meeting to update the progress of the project handling to central management.

Adecco Staffing & Outsourcing Sdn. Bhd.

For BMW Credit (Malaysia) Sdn Bhd, Cyberjaya

Recoveries Executive & Project Portfolio Management (10 Months Contract) 22 Feb until 30 Nov 2018

● Handling repossessed vehicles/equipment for BMW Credit (M) Sdn Bhd and BMW Financial Services Singapore for auction and remarketing processes.

● Assist customers and clients’ enquiries via call center operation.

● Prepare daily and monthly report for remarketing vehicles.

● Dealing with debiting payment and charges in BEAM.

● Assist in preparing letters, Settlement Quote, documentation needed for E- batal procedures (sold auction vehicles) and Proof of Posting listing.

● Advice responsible Legal firm to apply court order on behalf of BMW.

● Assist in wholesale operation and review all operational flows available in daily processes.

● Review and update process mapping by verifying with related teams for related processes involve as per Business as Usual (BAU).

● Assist in preparing and reviewing user manual as per latest process enhancement available in the system to be added, applied, and updated in the document.

● Preparing Standard of Procedure (SOP) for new project management flows.

● Involve in audit review User access available for all systems available for all operational field

Brilliance Information Sdn. Bhd., Cyberjaya

Project Manager/Lead (6 Months Contract)

07 July till 28 Dec 2017

● Responsible for leading uCustoms Project with Royal Malaysian Customs Department (RMCD).

● Plan, organize and schedule all operations activities in agreement with RMCD.

● Prepare a detailed test plan for the testing activity.

● Prepare a detailed staffing schedule for QC Engineers and Functional Leads who will be facilitating the testing activities.

● To prepare and submit all Entrance Criteria required for all system testing activities.

● To prepare and submit Exit Criteria and obtain signoff for testing activities.

● Work closely with Business Analyst (BA) to verify and approve all test cases, test data and test scripts prepared by QC Engineer.

● Monitoring defects using TFS (Team Foundation System).

● Responsible for preparing daily, weekly, and monthly testing report activities.

● Involve in handling administrative tasks by preparing minutes meeting, slide presentation, documentation of minutes meeting, OT claims and leave records.

● Taking down meeting minutes and circulating to management before the next meeting. Hudeccan Technologies Sdn. Bhd., Kuala Lumpur

Test Manager cum Tester (6 Months

Contract) 06 Oct till 28 Apr 2017

● Responsible for handling new projects with Prudential Asia Services Malaysia for Prudirect online Project.

● Work closely with Business Analysts in preparing test cases, test data and test scripts for sign off.

● Involve in system testing in SIT and UAT level/ IL system.

● Preparing SOP/BR (Business Requirement) document for UAT/SIT Testing.

● Raise defects in JIRA for any issues occurred during testing.

● Follow-up defects in JIRA by involving in regression testing (Re-testing).

● Preparing Test Scenario for negative testing in SIT/UAT level. Finexus International Sdn. Bhd., Cyberjaya

Project manager 28 Oct 2014 - 15 Sep 2016

Senior Executive for BMMB project, System Testing, Debit & Credit Card Application Resolved project issues and maintained ongoing communications with clients.

• Prepared status reports and project budgets.

• Established project goals and adjustment as needed.

• Presented detailed project plans and proposals to upper management for approval.

• Coordinated with vendors and clients on various projects.

● Compilation & monitor "floating funds" for account reconciliation purposes.

● Daily & Monthly Card Transaction & Reloads reconciliation monitoring & reporting including identifying unreconciled amounts triggered by Finance.

● Preparing daily/monthly and yearly reconciliation reports for record keeping.

● Preparing monthly BNM report to submit to Bank Negara Malaysia.

● Preparing and generate daily test cases according new system provided in UAT, SIT and Production environment by providing screenshot in every test cases.

● Handling any system issues by preparing the SCR (system Service Request) for our further testing and compiling all issues in 1 excel sheets to further investigation and follow up with IT team.

● Preparing all the report templates (daily/monthly/yearly) /forms which needed and submit to IT team to deploy in Production environment as per requirement by

● Generating transaction using terminal to test the transaction reports in system for new debit card testing (Daily checking).

● Prepare SOPs, user Guide and also Test guide for business partners and IT team.

● Involve in fraud testing using FDS (Fraud Detecting System) using test cases created by us as per requirement by BNM. / SQL.

● Involved in customer services/call Centre operations/ IVR Testing/ AML investigations/

● Payment processing.

● Handling payments via online banking system / internet banking.

● Involve in HR tasks (leave record/staff OT and claims). HSBC Electronic Data Processing (Malaysia) Sdn. Bhd, Cyberjaya Senior Global Support Executive & Project Lead (Hong Kong Payments) 16 Jun 2011 - 26 Sept 2014

Accounting/Payments Executive/ Senior Executive for Pre-Advice Team (Treasury Operation)

● Key in the data in excel format using Nostro Gen manually.

● Using GMG and HSBCnet system in day-to-day processing the data

● Receiving and sending e-mail by using Lotus Notes especially in investigate, resolve and ownership of all issues relating to the process.

● Labeling and uploading the data using GWIS system.

● Provide good value to clients without time gap due to currency exchange as per client’s instruction for their money to transfer in their account on the same day

● Providing HSBC clients with good value in investing their money in HSBC Malaysia/ report to the treasury team using INFRA via Lotus Notes to invest first every 30 minutes before currency cut off time.

● Being an approval for data entry done by the maker in processing payment.

● Be a permanent recruiter to recruit new staff in giving training for new process enhancement and to achieve target customers in investing funds to HSBC.

● Involve in HR tasks by preparing TO claim reports, Leave reports and Management Reports.

● Handling inbound and outbound calls from customers in providing financial services

(Queries, Issues, Complaint).

● Involve in daily reconciliation processes using TLM System

● Supporting Call Center team by involving in AML investigation, IVR testing, CRM

● Responsible also in handling new project with HSBC Malaysia

● Review existing business requirements / User Guide documentations

● Work closely with Business Analysts in preparing test cases, test data and test scripts for sign off.

● Involve in system testing in SIT and UAT level/ IL system.

● Preparing SOP/BR (Business Requirement) document for UAT/SIT Testing.

● Raise defects in JIRA for any issues occurred during testing. EDUCATION

1) Level : University

Course : Bachelor’s degree of Human Sciences (Communication) (Honours). Institution : International Islamic University Malaysia (IIUM) Graduation : 27 May 2011

Grade : CGPA 2.559

2) Level : Pre-University

Course : Human Sciences

Institution : Matriculation Centre International Islamic University Malaysia Graduation : 8th June 2007

Grade : CGPA 2.685

MAIN COURSES TAKEN AT THE UNIVERSITY LEVEL

COURSE CODE COURSE

TITLE

COMM 1010 Introduction to Mass Communication

COMM 2999 Research Methodology

COMM 3030 Computer Mediated Communication

COMM 4450 Muslim Press

COMM 4230 Organization Communication: Case Study

RKGS 2010 Creative Thinking and Problem Solving

CCSP 1492-2491 SUKSIS Skills

LEADERSHIP AND SOCIAL SKILLS

SKILLS EXCELLENT GOOD

FAIRLY

GOOD

Leadership

Negotiation

Management

Communication

Listening

Self-esteem

Assertiveness

Work under pressure

Dedication

Social

Community Services

Respect/honor others

Cooperation/commitment

Maintain/build relationship

TECHNOLOGICAL SKILLS

Windows XP, Windows VISTA, Windows 7, Microsoft Office Applications, Windows Movie Maker, Internet, Statistical Package for Social Sciences (SPSS), SQL, ITIL/iBM Series/AS 400, SAP, .Net, JIRA, Silverlake, AML LANGUAGE SKILLS

MALAY

Speaking Excellent

Writing Excellent

ENGLISH

Speaking Good

Writing Good

ARABIC

Speaking Moderate

Writing Moderate

EXTRA CURRICULAR ACT IVITIES

● Participate in Leadership Training Programme (LEADTRAIN) as committee for Preparation and Technical (Prep & Tech).

● Participate in Kursus Asas PGA Membaca Kompas, Peta/Pandu Arah dan Ikhtiar Hidup organized by PDRM and SUKSIS on 09/04/2008-13/04/2008.

● Participate in Ibadah Camp organized by Co-Curricular Activity Center (S- DEV), IIUM under SUKSIS on 09/07/2009-11/07/2009.

● Participate in Team Building Programme organized by Co-Curricular Activity Center (S-DEV), IIUM under SUKSIS on 04/09/2007-06/09/2007.

● Participate in Latihan/Ujian Menembak Senjata Api Revolver .38 SPL & Colt M16 5.56MM organized by PDRM under SUKSIS on 21/02/2009-22/02/2009.

● Participate in Etika & Pengurusan Integriti PDRM organized by SUKSIS.

● Convocation Day as Inspektor Sukarelawan Siswa Siswi Polis at University Malaya on 19 Jun 2010 by Tan Sri Musa bin Tan Sri Haji Hassan (IGP).

● Member of Rakan Alam Sekitar (RAS).

ALL TRAINING COMPLETED (2011 – 2024)

● Sanction.

● Anti-Money Laundering.

● FATCA

● Information Security (Securing Information, Protecting Reputation).

● Business Resilience -Bribery, Zero Tolerance.

● IAS & IFRS.

● Customer Due Diligence and Record Keeping Requirement for anti- Money. Laundering and Counter.

● Terrorist Financing -business Policy and Principles for Countering Bribery. REFERENCES

Name : Nurul Huda Mohamad Zaki,

Address : A-G-02 SME Technopreneur Centre,

2260 Jln Usahawan 1,

63000 Cyberjaya, Selangor

Contact No. : 018-******* (h/p)

Position : Test Lead

E mail : *****.****@******.***.**

Name : Nor Akmar Dolah

Address : Department of HSS IMS Payment,

3500 Jalan Teknokrat 3, 63000 Cyberjaya, Selangor

Contact No. : 012-*******

Position : Assistant manager

E mail : *************@****.***.**

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