Customer Service United States

LaCynthia Smith

Results Based Performance

Fairburn, Georgia, United States

*********.*****@*****.***

470-***-****

Summary

- Dedicated and customer-focused professional with experience in providing exceptional service and support to clients.

- Proven track record of building strong relationships, resolving issues, and ensuring client satisfaction.

- Skilled in communication, problem-solving, and time management.

- Proficient in Word, Excel, Power Point, and spreadsheets.

- Goal-oriented and team-driven with a passion for delivering top-notch service.

Additional Skills;

- Proficient in Client relationships and retention

- Efficient in problem Solving, resolution and conflict management

- Communication and interpersonal skills

- Time management and organization

- Product and service knowledge

- Able to learn Relevant software or system proficiency

- Always excel in Achievements and metrics.

Experience

Bright Waters Health & Pharmaceuticals

Specimen Collection Technician

Atlanta, GA

May 2020-Present

· Receives specimens and performed proper specimen registration and accessing in the computer.

· Accurately labeled and processed specimens for laboratory testing, ensuring preservation of the integrity of each sample prior to distributing.

· Initiates pathology resident intervention on unacceptable specimens as needed, and Reviewed test requisitions and specimen labels for accurate information and orders.

· Follow up on all specimens with incomplete information or questionable test orders.

· Process all emergency orders (STATS) within the required time frame; processed and prepared referral specimens for shipping to reference laboratories and verified complete courier delivery.

Examinetics

Occupational Health Technician

Oakland Pk, KS

September 2007 - April 2020

· Traveled to client sites across the country 5-6 days a week. Drove mobile

testing units in accordance with Examinetics fleet policies and Department

of Transportation (DOT) rules.

· Performed Patient admissions, registration, and occupational health testing such as Audiometric and Pulmonary Fit, inside the mobile unit and in client offices.

· Provided exceptional customer service to client worksite personnel and clients.

· Conducted daily routine maintenance checks on mobile testing unit before and after each assignment.

· Performed Chart and binder reconciliation Explained Test results to all Patients.

Verizon Wireless

Lead Customer Service Representative

Alpharetta, GA

January 2007 - August 2018

· Designed and implemented a customer success program that helped retain

customers and improve customer loyalty, resulting in a 40% decrease in

customer churn rate.

· Answered inbound calls in the call center ensuring quality customer service

and a 100% compliance with customer service standards.

· Monitored customer service trends and best practices and recommended

changes to customer service policies, resulting in the implementation of new technologies and processes, leading to a 48% improvement in overall customer service scores.

Education

Iroquois job corps

GED

Iroqouis Job Corps

GED/Trade · (September 2004 - February 2005

Transferable Skills;

• Presentation and customer relationship skills

• Ability to communicate and collaborate effectively with people across all levels

• Computer experience with Microsoft programs such as PowerPoint, Outlook, Excel, and Word Excellent interpersonal skills.

• Excel at personal relationship-building Problem-solving / trouble-shooting skills

• Outstanding Verbal Communication skills, Outgoing, Enthusiast, and friendly.

Contact this candidate