VP Surgical Services Business Development

SUMMARY

Inclusive and servant executive healthcare leader with over twenty years in healthcare. Proven ability to execute on both growth and operational goals by leveraging my experience in growing and leading high performing teams; clinical and non-clinical, combined with program management and education in healthcare IT. Track record of creative problem-solving skills and a passion for providing unparalleled customer and employee satisfaction.

EXPERIENCE

HCA, Los Robles Health System, Thousand Oaks, CA OCTOBER 2016-OCTOBER 2022

VP Surgical Services/Perioperative Operations

Administrative Director of Surgical Services

Director of Physician Relations

Partnered with Executive Team to execute on overall business development and procedural growth strategic initiatives.

Oversaw operations/budget across multiple campuses with a total of 17 operating rooms and 3 GI suites.

Managed 150 FTEs across 9 departments.

Led the development and implementation of on-site COVID clinics and Pre-Admission Testing clinics across multiple campuses as well as managed all operations.

Key representative for all hospital surveys, programs accreditations, and re-certifications.

Assisted in implementing GME Program bringing on over 120 surgical and anesthesia residents over 5 years.

Built new hybrid operating suites, CVOR, and 3 new endoscopy suites included in the 3-year construction project.

Developed and implemented new service lines and expanded existing ones. Some highlights include:

oPediatric Service line growth of 200+ cases in the first year

oRobotic and Orthopedic Service line enhancements resulting in growth of 62% YoY

oContinuously met or exceeded hospitals growth objectives YoY by more than 7%

Created and chaired the SAC-Operational Improvement Committee. Designed to engage with physician Service Line representatives to identify and oversee all operational improvements and growth initiatives.

Partnered with the Chief Operating Officer, Surgical Chair Executive, and the Chief Medical Officer to develop and execute on key quality, patient safety, cultural, policy, financial and operational improvements by forming multi-disciplinary teams as appropriate across hospital, division, and corporate levels as needed.

●Assisted in leading hospital’s cost saving initiatives in partnership with the Executive Team and provided input on key decisions.

●Directed programs designed to develop and foster positive relations between physicians/providers and the hospital that were mutually beneficial.

●Collaborated with Director of Medical Staff Office frequently and assisted with credentialing of providers.

●Called on Clinics to resolve issues promptly by utilizing provider tracking tools and issue tracking resolution systems.

●Promoted positive partnerships with physicians’ offices to better understand their business models and services that they provide in the community.

●Responsible for all vendor management relationships and contracts in Surgical Services/Perioperative Operations.

●Implemented new perioperative program to develop future operating room nurses and implemented cross training of nurses between PAT, Pre-Op and PACU across both campuses.

●Responsible for developing career pathways for surgical and SPD technologists within surgical services.

Falck Global Assistance, Orlando, FL JANUARY 2015 - JUNE 2016

Regional Site Manager -North, South & Central America

●Led global start up project to build United States Emergency Response Center to include North, South and Central American region resulting in Alarm Center growth of 500% in first fiscal year.

●Ran daily operations of end-to-end processes including: operations, finance, network, compliance, site reporting, resource planning, and capital appropriations.

●Directly responsible for implementation of all customers and vendors relationships; to include: UnitedHealthcare, Global Excel, Kaiser Permanente and other key payor clients.

●Managed network and database in the US including strategic planning of provider relations and expansion of regional networks.

●Created reporting structure for Executive Level Management.

●Developed all Standard Operating Procedures; training and quality management Programs (QMS), HIPAA compliance guidelines, and leadership to the Alarm Center.

●Identified performance improvement opportunities related to end-to-end business processes and collaborated with the Global Business Intelligence Team to implement transformational change.

●Drove strategic initiatives both globally and locally regarding all systems applications.

●Promoted best practices in order to meet key performance indicators.

●Established contracts with vendors, suppliers, partners, and agents.

Family Heritage/Synergy Benefits Solutions, MN/FL JANUARY 2014 - JANUARY 2015

Director of Operations

●Responsible for all Operations including P&L, AR/AP, payroll, as well as all internal and external field correspondence.

●Led the implementation and integration of Salesforce.

●Ran Call Center with 40 personnel. Increased call center productivity by 25 percent by engaging employees in Salesforce system, time tracking, allocating of resources, writing policies and procedures, and appropriating training where necessary.

●Identified and aligned all training necessary to improve call center efficiency including policy and procedure creation.

●Responsible for maintaining all business correspondence and scheduling all national agents.

●Coached and mentored call center managers, staff and field agents.

●Proven ability to influence people both internally and externally.

BHC, Crosslake MN MARCH 2001 - JANUARY 2014

Business Operations Manager

●Responsible for maintaining all business sales correspondence; implement and maintain all sales organizational workflows.

●Managed all project financial records internally and externally for company and clients.

●Set project revenue goals and action plans to be met by all staff members and implemented cost savings initiatives to meet budgets.

●Exhibited strong communication skills necessary for retention of staff and acquisition of new clients.

●Outstanding leadership qualities and the ability to grow client relationships.

United Health Group, Minnetonka, MN JUNE 2000 - MARCH 2001

Business Analyst II / Uniprise Technologies

●Conducted market analysis, evaluated competitor offerings, engaged with customers and other IT employees to collect feature requirements and derive product specifications for claims integrations.

●Worked closely with the development and QA teams on technical design, implementation, and quality with timely delivery of the components and solutions owned by the team and organization.

●Contributed to the framework, workflow, and tools built for upgrades and migrations, including its overall usability, performance, scalability, manageability, quality and security.

●Displayed strong problem-solving skills in various settings and situations to ensure a positive environment for all stakeholders.

●Exerted strong customer service skills resulting in IT and Health Plans satisfaction.

United Health Group, Minnetonka, MN MARCH 1999 - JUNE 2000 Uniprise Operations Client Relations Manager

●Responsible for multiple Health Plans across seven states processing Medicare and Medicaid claims.

●Key member during acquisition of the Eau Claire claims processing site and liaised between claims processing facility and Health Plans to establish and maintain excellent working relationships with clients based on trust and proven abilities.

●Strong fast-action oriented approach to handling all Health Plan issues in a dynamic environment.

United Health Group, Minnetonka, MN AUGUST 1998 - MARCH 1999 Senior Customer Service Administrator

Medica Health Plan, Minnetonka, MN FEBRUARY 1997 - AUGUST 1998

Customer Service Representative

EDUCATION

MBA-Healthcare Management

Western Governors University, Salt Lake City, UT

B.S Management and Network Administration

Crown College, Waconia, MN

creative solutions and the development of a world-class team

Excellent communication and presentation (written and oral) skills

Emotional intelligence to understand cultural nuances and s knowledge

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