Front Office High School
Resume:
Lisa G. Escobedo
San Antonio, Texas 78223
************@*****.***
Objective:
“To obtain a position as an office Secretary/Front Office Position in which my computer knowledge, and organizational abilities can be fully utilized and a position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.”
November 2008-October 2009 The Academy of Health Professions San Antonio, Texas
Medical Assistant
August 1993
* Secretary I and Secretary II Certificate
August 1983-March 1987 South San High School
* High School Diploma
January 6, 2019 to Present
UT Health Orthopedic and Podiatry Outbound Scheduler- Intermediate
8300 Floyd Curl
San Antonio Texas 78229
*Provides telephonic support to the clinic; schedules appointments, documents patient messages, maintains physician
schedule/template, enters referrals, informs patients of financial obligations such as copay/balances, and coordinates
interpreter services.
* Verifies and/or creates all elements of registration and insurance information for established or new patients at each
point of patient contact, updating when necessary.
* Streamlines the message management process by documenting requests in the system; gathers all information
appropriately and prioritizes messages based on urgency.
*Assists patients with any questions or concerns; attempts to resolve all patient issues or concerns prior to them becoming
patient complaints; if unable to fully respond to patient, contacts someone to assist patients.
*Provides backup support/coverage to front desk; may be assigned to log into call center (ACD) when specific clinics are
short staffed.
*Performs all other duties as assigned.
* retrieve faxes from que and enter them and call pt for appointments
* work off referral que and call and make an appointment
* referral clean up as needed
* formstack enter and call pt for appointments
June 2016-2019
Patient Care Coordinator
Emergency Clinic of Alamo Heights
6196 N New Braunfels Ave
San Antonio, Texas 78209
Patient Care Coordinator
* Medical Insurance verification
* Greet all patients and clientele as they walk in
* BSL certification
* Effectively verify and communicate to patients and their families’ insurance eligibility
* Billing, collections and payment responsibilities
* Collect copays and co-insurance, deductibles and past due balances
* Maintain and balance cash drawer precisely
* Scanning documents and place in proper chart
* HIPPAA guidelines provide medical records to primary provider, insurance carriers, referred providers and patients per patient request
* Answer multi phone lines, screening and managing inbound calls
* Mail distribution to Dr’s and Staff
* Update Calendar schedule for Medical Reps to speak with faculty
* Docutab system
* Bookkeeping of all transactions for shift
February 2010 to June 2016
Ears, Nose, & Throat Clinics of San Antonio
925 Brooklyn Avenue
Front Office Receptionist, Check In and Check Out
* Great all guest and clientele
* Performed data entry and update patients accounts as necessary
* Phressia and Prime Suite System
* Answer multiline phone system and distribute messages to clinical staff.
* Documents incoming patient calls on electronic patient account.
* Presents a professional/knowledgeable atmosphere for dealing with patients on a daily basis.
* Maintain patient confidentiality.
* Schedule patient appointments, collecting all pertinent demographic information.
* Verify patient benefits for patient appointments.
* Check in And Checkout patients, collecting all applicable copays, deductibles, and coinsurance amounts,accurately post payments daily.
* Fax/File/Scan dictations, clinical information etc.
* Obtain referrals from PCP's before patient has appt.
* Multiple phone lines incoming and outbound calls
* Basic Booking.
* Mail distribution
* Centricity and All Meds System
* Other duties assigned
.
January 1996 to October 2004
Southwest ISD
11914 Dragon Lane
San Antonio Texas 78224
Sun Valley Elementary Secretary
* Great all Guest and clientele
* Received calls pertaining to School Activities and keep calendar for School.
* Answering, screening and managing inbound phone calls
* Booking/Purchase Orders/Budget/Deposit school activities funds.
* Fax/File/scan documents.
* Responsible for thoroughly reviewing record keeping/order supplies for campus and teachers
* Strictly adhered to guarantee Student/Teacher privacy.
* Travel arrangements for Administrators and Teacher for service training
* Manage calendar appointments for school Teachers and Principal
* Materials for In Services and Training for faculty
* Travel arrangement‘s for Principal and Faculty
* Office supplies management for Teachers and Office Staff
* Mail distribution to faculty
* other duties assigned.
Contact this candidate