Customer Service Quality Assurance

JOSHUA

RUBOY

781-***-**** *********@***.***

PROFILE

Over 45 years’ experience in sales, merchandising, customer service, and client relations. Self-directed and self-motivated leader who motivates all team members to deliver outstanding results.

KEY SKILLS

WORK EXPERIENCE

•Operations and Oversight

•Finance and Budgeting

•Quality Assurance

•Competitive Pricing

•Advertising

•Marketing

•Recruiting & Hiring

•Staff Training & Development

•Customer Service & Development

•Catering & Menu Development

•Relationship Building

•Market Knowledge

•Future Forecasting

•Contract Negotiation

•Special Event Coordinator

PERSONAL SKILLS

•Self-Motivated

•Team Player

•Results Oriented

•Friendly & Courteous

•Excellent Listener

•Personal Coach

•Sales Forecasting

•Customer Relations

•Trained Butcher

Zayde’s Market

Cobbs Corner Canton MA

10/2013 – 10/2023

Co-owner. Supervised all aspects of the business. Increased sales from seven hundred thousand to two million plus in sales. Personnel hiring, payroll, training (front of house, back of house, butcher shop, catering) ordering, shipping, deliveries, scheduling of labor, labor cost control, food, cost control, recipe development, catering, menu design, business development, banking, marketing, advertising, retail sales, pricing, product placement, banking, customer service. The Butcherie

Harvard St. Brookline, MA

09/1991 – 10/2013

Partner: Implemented and installed a full-service catering division with one million in sales. Increase sales up to seven million. Added credit card service, which increased sales by 7-10 percent. Hired and trained personnel for the deli, kitchen, and butcher shop. ordering, shipping, deliveries, scheduling of labor, labor cost control, food cost control, recipe development, catering, menu design, business development, marketing, advertising, retail sales, pricing, product display, customer service, training (front of house, back of house, butcher shop, catering) ACHIEVMENTS

Increased gross sales 340% 2013-2018

Introduced new cost saving measures to lower overall cost by 8% 1994 & 2013

Increased overall sales by 11% by introducing inside marketing & advertising. Lowered liquor cost by 2% below required minimum goals. Lowered labor cost by 6%. 3% below required minimum goals. Introduced new training method to motivate staff to increase sales. 1983, 1993

& 2013

EDUCATION

Bachelor of Science in Hospitality Management

Florida International University

May 1983

Previous Employment

Charlie Browns

Prime Steak House 1983-1985

Sunnyvale CA

Staff of 70-90

Manager, Beverage Manager.

Kitchen Manager

Spoons Grille & Bar 1985-1989

Campbell CA

Staff of 85-100

Manager

Marty’s Liquor 1989-1991

Gourmet Food & Catering

Manager

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