Practice Manager Deputy Director

Sandy Young

*********@****.*** 216-***-**** San Antonio, TX linkedin.com/in/sandy-y-3a171813a SUMMARY

Accomplished healthcare management professional with 20 years of progressive experience, seeking a Director role. Expert in strategic planning, budget oversight of multi-million dollar operations, and staff development as demonstrated in Deputy Director and Practice Manager roles. Proven success in operational improvements, compliance, and leading high-performing teams across various healthcare facilities. WORK EXPERIENCE

Texas Department of State Health Services

Deputy Director Jul 2022 - July 2024

• Develops strategic plans and ensures adherence to policies and procedures, maintaining organizational compliance.

• Coordinates response efforts and acts as a liaison for high-level inquiries from various governmental entities and law enforcement.

• Serves as the primary point of contact for external audits and inspections, offering strategic direction and guidance based on findings.

• Manages a multidisciplinary team, fostering professional development and overseeing a significant budget with fiscal responsibility.

The Austin Diagnostic Clinic

Practice Manager III Jun 2021 - Jul 2022

• Orchestrated daily operations for two urgent care centers, ensuring effective implementation of health services and facility management.

• Formulated and administered a strategic budget, managing full profit and loss responsibilities for a physician practice with a budget scope of seven million dollars.

• Oversaw staff development, conducting performance evaluations, providing guidance, and resolving conflicts for team members, physicians, and patients.

Harrington Heart & Vascular Institute

Practice Supervisor Apr 2019 - Jun 2021

• Developed a leadership and management program that contributed to a 25% increase in departmental revenue over eight months.

• Managed the daily operations of outpatient facilities, overseeing a team of 67 employees, ensuring smooth and efficient clinic functionality.

• Authored and executed operational best practices, achieving a 15% reduction in expenses within one year. University Hospitals

Business Logistics Coordinator May 2017 - Apr 2019

• Managed the initiation and development of 10 healthcare facilities, enhancing patient access to medical services.

• Provided consultative support to department heads, facilitating informed strategic decision-making.

• Served as the primary coordinator for outpatient project logistics, ensuring adherence to project timelines. University Hospitals Rainbow Babies & Children's Hospital Pediatric Program Coordinator Apr 2011 - May 2017

• Directed a team of 50, focusing on training and adherence to best practices and regulatory requirements within healthcare operations.

• Conducted thorough evaluations of program processes, identifying and addressing areas needing enhancement to reduce risk and avoid potential penalties.

• Managed compliance audits, ensuring adherence to a complex array of healthcare regulations at local, state, and federal levels.

• Collaborated with social workers, physicians, and government entities to facilitate the placement of children and assisted in legal proceedings for trafficked pediatric patients in coordination with law enforcement and medical professionals.

University Hospitals

Specialty Care Practice Manager Apr 2007 - Apr 2011

• Trained a team of clinical staff in adherence to established procedures and protocols, enhancing overall performance and quality of care.

• Coordinated office activities and operations, upholding stringent regulatory standards for OSHA and HIPAA compliance.

• Oversaw a workforce of 40 employees, ensuring effective staff management and operational efficiency. University Hospitals Pediatricenter

Lead Clinical Trainer Sep 2003 - Apr 2007

• Directed a team in the adherence to best practices and regulatory protocols, ensuring quality and compliance in clinical operations.

• Facilitated comprehensive training programs for staff to enhance proficiency and performance in delivering pediatric care services.

EDUCATION

Southern New Hampshire University

Master of Business Administration, Organizational Leadership 2022

Southern New Hampshire University

Bachelor of Business Administration - BA, Management with a Concentration in Operations and Logistics

2019

Sanford Brown Institute-Middleburg Hts

Associate of Science - AS, Nursing Education

2004

CERTIFICATIONS

Data Analytics Core Concepts Certificate, Association of International Certified Professional Accountants

FOUNDATIONS OF LEADERSHIP CERTIFICATE 1, The National Society of Leadership and Success (NSLS)

FOUNDATIONS OF LEADERSHIP CERTIFICATE 2, The National Society of Leadership and Success (NSLS)

SKILLS

Data Analysis • Business Process Improvement • Team Leadership • Team Building • Budget Monitoring • Supervisory Skills • Customer Relationship Management (CRM) • Problem Solving • Builds Relationships • Project Leadership

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