Social Media Support Specialist

Haley A. Phillips

Virginia Beach, VA 571-***-**** ***************@*****.*** https://www.linkedin.com/in/haley-a-phillips-704068190/ EDUCATION

JAMES MADISON UNIVERSITY ALUMNI GRAD OF 05/22

B.S Hospitality Management: Minor in Business (GPA 3.2) Harrisonburg, VA Finance, Accounting, Business Management, Marketing & Advertising, Hotel & Restaurant Operations, Event Planning, Catering, and Economics (Dean’s List Spring & Fall 2019 – 21)

Alpha Phi Theta Iota Chapter: Recruitment Chair

WORK EXPEREINCE

AGENT SUPPORT SPECIALIST 06/12 – PRESENT

Berkshire Hathaway RW Towne Realty Virginia Beach, VA

Submit custom marketing orders for agents to designers (postcards, buyer’s / seller’s guides, brochures, social media, magazine ads, signs, business cards, etc.)

Be assistance to all agents for all marketing needs

Expertise in training agents how to utilize all business platforms (Marketing Resource Center, Buyside, Markful, Paradym, FB, IG, X, TikTok, LinkedIn Xpress Docs, Dotloop, REIN, etc.)

Curate social media content for listings, sold properties, holidays, national days, meeting dates, awards, birthdays, etc.

Expertise in Media Booster AI / FB Meta Suite and linking both IG, FB and LinkedIn to each other

Uses SEO and Algorithm correctly

Answer phones and emails promptly

Ensure timely delivery / distribution of marketing materials Skills Acquired:

Proven experience in administrative & customer care roles

Efficient in Outlook, Excel, Microsoft Teams, Social Media

Efficient in all marketing platforms listed above

Strong organizational and multitasking abilities

Interact with agents, staff, and managers effectively

Ability to work independently and collaboratively in a fast-paced environment SOCIAL MEDIA & MARKETING COORDINATOR 01/24 - PRESENT Independent Contractor

Create custom posts and templates through Canva, CapCut, and Reels

Link both IG and FB business accounts to post simultaneously through Meta Suite

Create clever captions, include hashtags, and engage your followers

Meet all community standards and fair / equal housing guidelines

Curate five posts per month that include new listings, just sold, testimonials, awards, property reels, agent reels, and engagement post

Send out personalized newsletters and e-cards to agent’s sphere

Create monthly invoice for services provided to client PROPERTY MANAGER 06/22 – 05/23

Bishard Homes & Rhema Associates: Virginia Beach, VA

Managed commercial, single-family rentals and manufactured homes

Increased general revenue by increasing rents at least 5% every renewal period

Increased NOI and ROI by using best management practices

Marketed vacant communities on socials and communicated with residents using rental platforms

Tracked, managed, and perform aggressive follow up with leads

Communicated with maintenance, vendors, and management to ensure a smooth operating work environment

Implemented new procedures and automated systems SKILLS AND CERTIFICATIONS

One Drive, Microsoft Outlook, Google Drive, Excel, Teams

Social Media

TIPS, SERV Safe, Event Planning

FL Real Estate Licensee

AppFolio (Property Manager system)

BrokerWolf (Accounting System)

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