Customer Service Call Center
Resume:
Lisa Nicklous
Applecare iOS Senior Advisor - KellyServices
Gainesville, FL 32607
*****************@***********.***
Network Administrator/Call Center Help Desk
Authorized to work in the US for any employer
Work Experience
Applecare iOS Senior Advisor
KellyServices
March 2015 to Present
Hardware Support-System Information-Software Support(OS)-Software Support(Apps) System Problem Diagnosis-Network Support-Internet Support-File Management Tasks Performance Enhancements-Security Solutions-User Support Ridgeland Rhythm Marching Band Volunteer
Ridgeland High School - Rossville, GA
August 2012 to Present
Salon Manager
Regis Corporation
January 2006 to 2009
in several of their Salons. Customer service was a huge part of this job. Bookkeeping and scheduling employees for work and breaks. Inventory in and out of the salon, and processing orders for what the salons needed in inventory and supplies. (January 2006-2009) Office Assistant
E.S.S.I. In Cleveland - Cleveland, TN
October 2001 to 2004
Education
Bachelor's in Bachelors Degree Information Technology/Accounting/ Cybersecurity
Colorado State University-Fort Collins - Etowah, TN January 2018 to Present
Associate of Computer Science in computer science
Georgia Northwestern Technical College
2014
High school diploma or GED
Central High School - Chattanooga, TN
August 1986 to May 1990
Master of Cosmetology in Cosmetology
Cleveland Community College - Cleveland, TN
Skills
• Microsoft Office
• Microsoft Office (5 years)
• Internet Research (10+ years)
• LAN
• Active Directory
• WAN
• Network Security
• Computer Networking
• Active Directory
• DNS
• Network Administration
• VPN
• WAN
• Network Security
• LAN
• Computer Networking
• Microsoft Windows
• Microsoft Windows Server
• Network Support
• Operating Systems
• Technical Support
• Network Firewalls
• DHCP
• Application Support
• Help Desk
• TCP/IP
• Network Infrastructure
• Network Monitoring
• Microsoft Exchange
• Information Security
• System Administration
• Customer service
Certifications and Licenses
Network Technician/PC Repair
CompTia A+ Certification
Computer Support Specialist
Associate of Science/Computer Support Specialist
2014 to Present
Assessments
Customer Focus & Orientation — Highly Proficient
May 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Technical Support — Highly Proficient
January 2019
Measures a candidate's ability to apply protocols to identify errors and solutions in order to maintain system function.
Full results: Highly Proficient
Attention to Detail — Highly Proficient
May 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
May 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
May 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Following directions — Proficient
June 2020
Following multi-step instructions.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Microsoft Office 2010
• Networking with workstations, and Servers (Virtual Oracle)
• Experienced in use of PDF files
• Network Security
• Created several presentations in Power Point 2012
• Internet research and correspondence using Internet Explorer and Google Chrome
• Proven ability to work well with others, especially the general public
• Excellent Customer Service record
• WORKFORCE SOFTWARE/WEB-EX
• Internet Support and Security
• Help Desk Support
• VPN/CALL CENTER ENVIRONMENT
• Interpersonal Relations and Development
• Oracle Software
• Routers/Switches
• Ethernet Cables
• Fiber Optic
• Knowledge of Subnet Mask, Gateway, and IP Address
• Knowledge of Ping, Tracert
• Javascript
• OOP programming
• Lan/Wan
• APPLE-CONNECT
• iOS devices/os devices
• INTERNAL MESSAGING SYSTEM/JABBER
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