Accounts Receivable Client Services

Darlene Tanchak

Accounts Receivable Manager Profile

********@***.*** • 978-***-****

Rensselaer, NY 12144

Performance-driven professional with substantial experience in delivering best-in-class client service, maximizing client satisfaction and retention rate, and leading overall business operations. Skilled in generating and managing records of existing/potential clients as well as responding to customers inquiries in timely and professional manner. Capable of managing full spectrum of accounting and finance activities, such as tracking and auditing incoming payments with focus on maintaining accurate bookkeeping records. Ability to conduct credit checks on new and potential customers as well as implement debt collection policies and regulations of company. Expert at devising and executing client engagement strategies for multi-million-dollar companies. Adept at fostering congenial and professional relationships at all corporate/organizational levels.

Areas of Expertise

Financial Management

Business Development

Accounts Payable & Receivable

Client Account Management

Customer Satisfaction & Retention

Revenue & Profit Optimization

Process Improvement

Relationship Building

Team Building & Leadership

Professional Experience

Valentine & Kebartas, Inc. 2006 – Present

Vice President Client Services

Streamline work processes by managing accurate record of all existing and potential clients along with identifying client needs and responding to client inquiries in timely and professional manner on daily basis. Deliver exceptional services to clients by regularly interacting with customers through phone, email, and face-to-face meetings. Enhance employee development by delivering training as well as overseeing daily management of entire client services team. Lead seamless execution of business operations by implementing agency disaster recovery plan and heading daily systems backup functions.

●Drove optimal business performance by directing three offices, while opening new office in Panama.

●Minimized financial variations by facilitating day-to-day report processing and data file exchanges and constantly conducting internal in-house audits.

●Increased business productivity by directing three offices with staff of 300+.

●Accelerated client base and raised 59% of revenue in one year by using robust strategies.

●Expanded business by maximizing number of staff members from four people to 500.

Additional Experience as Client Services Representative at Financial Collection Agencies

Education

Associates Degree, Albany Business School

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