Project Management Active Directory

Paul D. Zinda

*** * ***** **, *******, MI *****

Alt Address, Howell, MI 48843

*******@*****.*** · cell 989-***-****

Information Systems Technology Professional

Goals: To find a leadership position that leverages my skills and enables the company to achieve its goals through the delivery of the services I own and operate.

Proven project leadership qualities, skilled at building strong team environments that foster open communications to meet business objectives.

Track record of increasing responsibility in systems support, systems analysis/development, and full life cycle project management.

24-year history of implementing innovative technology solutions that drive awareness, decrease exposure, and strengthen organizations.

Hands-on experience leading all stages of system implementation efforts using Project Management Methodologies, including requirements definition, design architecture, testing, institutionalization, and support.

Adept at developing effective system policy and procedures, project documentation including technical/business specification Statement of Work, and Support Desk decision trees and support processes.

Effectively coordinate vendors and IT support staff to reduce support calls and decrease repair response times.

Core Competencies

· Veritas NetBackup · Cisco UCCX Unified Comm · SAN/NAS management

· Server 2008/2012/2016/2019 · MS Hyper-V · Network Infrastructure

· VMware Virtualization · Active Directory · PowerShell script and execution

Technical Experience

Platforms: Identity Access Management (IAM) solutions –Azure AD, Manage Engine ADManager Plus. MS Active Directory. Cisco UCS System Manager, Cisco UCCX call manager, Exchange 2010 VMware, vCenter 4.0-6.5, vSphere, ESXi 4.0-6.5, Linux Ubuntu, OS2, AS400, MS Hyper-V, Windows Server NT/2K/2003,2008,2012 Active Directory, Citrix, MS SQL Server. HP P4000, P2000 and NetApp SAN

Networking: iSCSI, DFS, TCP/IP, DHCP, DNS, FTP, SFTP,FTPS, ODBC, Ethernet, Token Ring, VPN, Secure ID, Wireless 2.4Ghz 5.8Ghz 802.11a/b/g, 900Mhz TESS, Serial RS 232/422

Devices: Cisco Unified Computing System (CUCS)PCs, IBM p570, Dell, IBM, H FTPSP servers WYSE terminals, Barracuda Spam Filter 400, Load Balancer 440, Laser/Inkjet/dot matrix/Barcode thermal/direct transfer label printers, Floor scales, Barcode scanners and Wireless access points/routers/bridges/clients, Teklogix 9400 controller, Kronos clocks

Tools: ServiceNow, Pure1, SolarWinds, CiscoWorks, Tealeaf, Mercury, Netcool, Clientele, Lotus Notes, Norton Internet Security/Ghost/Antivirus, MS Office Suite (Word, Excel, PowerPoint, Access, Outlook) MS Visio/Project, McAfee E Policy Orchestrator, Tivoli IT Director, RealVNC, NetMeeting, Telnet, ManageNow, RFS On-line, SRM, Network Look Out monitor, MS TechNet

.…. Continued…

Paul D. Zinda

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Professional Experience

AIROS 9/2022 – 2/2024

Manager, Backup and Data Retention

Started with AIROS as a Server Engineer, became a temporary IT Ops manager, and was promoted to a Manager role overseeing the Backup and Data retention team.

Key Contributions/

Manage and maintain a NetBackup environment and Veeam to preserve Data for the required retention periods.

Contribute as needed for day to day IT Operations of over 1200 Windows servers utilizing PowerShell and execution.

Managing and utilizing PURE storage systems in a replicated high availability environment utilizing PURE1 AIops Management, Nasuni for file services and other HP Storage systems and arrays.

Participate in Change and Incident management as required.

Develop Onboarding, Operational and Disaster Recovery procedures

Administer Office 365 applications and services through Azure

Marketing Concepts/Ability Commerce 2/2011 – 5/2022

Senior VMware/Server Administrator

I was hired as a Systems Administrator and was promoted to Senior VMware/Server Administrator

Key Contributions/

Architect, build out, administer, and manage VMware vCenter, vSphere, ESXi 6.5 (current vers.) environment utilizing HP Gen 8 and Cisco UCS hardware

Manage Barracuda Load Balancer 440 and Spam Filter 400

OS patching and performance on approximately 100 VMs and 30 physical servers

Work cooperatively with the Network Engineer for deployment of servers in a segmented network utilizing VLANs and Firewalls

Install, Manage, and Administer three EPolicy Orchestrator McAfee A/v servers

Provide technical support/system administration on Cisco VOIP UCCX Call Manager and Cisco Agent/Supervisor Desktop for the Call Center

Assist with the deployment of a Cisco Unified Computing System, and manage the system after deployment

Manage and administer all functionality and maintenance associated with HP P4000 SAN, HP P2000 SAN, and a NetApp SAN

Support E-commerce websites through IIS configuration/performance management

Assist with the development, design, and deployment of Ability CCS ERP system

Support functionality of the Ability Connect Email Marketing Solution

Design and implement Backup\Recovery solutions utilizing Symantec Backup exec and VMware VDP

Manage Active Directory, OU’s, Domain Services, Schemas, Users and Computers, Domain controllers, Domains, Trusts, Identity Services, Authentication Authorization, LDAP, Certificates, Global Catalog, Replication

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Paul D. Zinda

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ModisIT, Minneapolis, MN 8/2009 – 4/2010

Contracted Technology Professional

I was assigned to perform as a Systems Support Analyst at Wells Fargo while the company transitioned during a merger.

Investigate system alerts and proactively assemble technical support teams to remediate high dollar / high visibility system outages

Identify impacted application teams and vendors and coordinate EACO bridge to remediate application incidents

Key Contributions/

Communicate further requirements for high-priority Enterprise IT issues relating to the Wholesale Service Level Management team

Schedule checkpoint meetings to follow up on individual team efforts.

Coordinate Root Cause analysis meetings with application teams and vendors

Identify and suggest process improvement as appropriate

Communicate outages through postings and paging to the impacted parties

Complete Incident Database forms for each issue as they arise

CDI, Inc. Bloomington, MN 6/2007 – 12/2008

Contracted Technology Professional

CDI recruited me as a contracted Technical Analyst for the Infrastructure Delivery – Mainframe and Distributed Services department at Ameriprise Financial in Minneapolis.

Key Contributions / Positions

Change Coordinator

Create and implement a Change Management process impacting over 3000 servers in the Distributed Systems environment, reducing unauthorized, unapproved and failed changes by over 75%.

Infrastructure Integration Specialist

Build out the Infrastructure Delivery Portfolio Management program by defining, creating and establishing the Infrastructure Integrator Specialist role

Contribute to IT projects by identifying internal cross commits, completing Infrastructure quotes for project teams; validating Technical Impact Assessments and User Needs Specifications for projects in the candidate phase

Work with project teams to identify, gather, refine and document requirements

Technical Analyst

Identify and refine system patch process with vendors providing support for a computing environment consisting of over 3000 servers with a platform make up of Z/OS, Unix, Linux, AIX, Solaris and Windows running on IBM zSeries 9, IBM P570 frames and a variety of Dell and IBM Intel server models

Identify contract restraints and negotiate resolutions to enhance service delivery process model changes with vendors

Work with vendors to monitor system capacity and implement scaling according to capacity planning/management guidelines

Work in a ITIL environment to support the Change Management process as needed

Participate in Change Advisory Board (CAB) meetings to represent system changes

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Paul D. Zinda

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IT Compass, LLC, Willmar, MN 9/2006- 5/2007

Owner/Consultant

Contracted to take lead of IT systems for New Home Team.

Key Contributions

Provide recommendations to owners regarding IT Infrastructure

Lead CRM project initiatives

Manage two full-time IT reports

Coordinate outsourced resources

Negotiate contracts for services

Plan, design, and define requirements for the new Data Center environment

Jennie-O Turkey Store, Willmar, MN 1999-2006

Technical Analyst – IT Client Services 12/2003 – 9/2006

Promoted to assist the IT Client Services Department. Oversee Companywide efforts to enhance IT System support methods. Identify, develop, implement, and document support processes for critical systems. Perform Cost/Risk/Benefit analysis for projects. Utilize vendors and internal staff to maximize support delivery efficiency while reducing costs.

Key Contributions

Successfully reduced remote site support travel by over 70% through enhancement projects and process improvement

Served as Project Area Lead to Deployment Project Manager for large IT projects.

Organized and coordinated to meet deadlines and deliverables with Deployment, Technical Services, Application Services and Business Intelligence departments during multiple simultaneous projects while maintaining concurrent initiatives in support reduction

Enhanced the support delivery model through improved processes and documented procedures

Provided Level III Technical Support for Client Services Help Desk

Work with business sponsors to plan, design, develop, and launch systems to enhance the ingredient purchase process, case weighting/labeling process, flock accounting process, and others

Technical Analyst – Production and Network Services 7/2002 – 12/2003

Promoted to assist with Production Systems and Network Infrastructure projects and daily operations. Provided remote and on-site technical support for network components including routers, switches, cabling, and production systems incorporating PCs, software, barcode label applicators/printers, conveyors, sensors, scales, time clocks and PLCs. Coordinate and negotiate with WAN circuit providers to extend the network to remote facilities.

Key Contributions:

Successfully managed Network expansion projects

Developed and managed Production System projects to enhance reliability and functionality

Maintain Servers delivering applications to the production floor

Implement and perform routine maintenance on job scheduler servers to automate the batch file process

Provided systematic troubleshooting analysis of server processes and created “How-to” documentation including decision trees

Provided Kronos software/device system support for “Time and Attendance” and “Gatekeeper” modules

Worked with software programmers and vendors to implement system enhancements

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Paul D. Zinda

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Jennie-O Turkey Store, - continued

Associate Technical Analyst – Technical Services 3/2001 – 7/2002

Promoted to the Technical Services department to assist with Desktop PC and Server solutions.

Key Contributions:

Set up, configure, and install Servers.

Set up, configure, and install desktop workstations.

Diagnostics/repairs of Servers and PCs.

Plant Systems Programmer 12/2000 – 3/2001

Recruited to perform Manufacturing systems support including DOS batch programming and light Qbasic programming.

Set up, configure, and install labeling and Data collection systems

Complete program modifications according to requirements

Support for manufacturing technology system components

Jennie-O Turkey Store – Other positions held

Desktop Support - Intern 7/2000 - 12/2000

Part-Time general labor 12/1999 – 7/2000

Education

Computer Systems Technology, Ridgewater College

Retail Merchandising – Diploma - Willmar AVTI

Certifications

VMware VCA-DCV, VTSP, VSP

CompTIA A+ Certified, Network Configuration and Maintenance,

Project Management

Employer Sponsored Professional Training/Certifications

Executrain/Provant “Tools and Techniques of Project Management”

Psion/Teklogix – Fundamental Skills “Current Generation RF Equipment”, “Proprietary Radio Protocols”, “802.11 and 802.IQ Theory and Configuration”

Citrix Metaframe XP “Windows Administrators Course CTX-1220”

New Horizons – Lotus Notes 6 Level 2

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