Customer Service Inbound Calls

Tatiana L. Shelton

Reading, PA

(C) 484-***-**** *************@*****.***

Objective: Self motivated individual desiring a stable remote position to utilize my strong work ethic, warm personality, computer skills, unique connection to people and 10+ years of experience in Customer Service. Skills:

● Very tech savvy, proficient in Microsoft Word, Excel and PowerPoint.

● Excellent written and verbal skills.

● Works exceptionally well with others and is self motivated.

● Great organizational skills.

● Strong communication skills.

● Experienced in the sales field.

● Advertising and Marketing skills.

● Great negotiating skills, upselling techniques.

● Great with team motivation and management.

Education:

Wood Tobe Coburn College, New York, NY 9/2013 - 5/2015 Fashion Merchandising & Management

Christopher Columbus High School, Bronx, NY 9/2007 - 6/2011 Work Experience:

Analyte Health, Houston, TX 77099 9/2021 to Present Remote Health Education Specialist

● Accurately respond to inbound calls for STDCheck.com regarding all STD concerns and processed patient orders while following all HIPAA policies, guidelines and company upselling procedures.

● Responded to all HealthLabs.com inbound calls in a timely manner; processed orders for patients requesting tests we offer such as Comprehensive Metabolic Panel and Thyroid Panel.

● Scheduled patient appointments for labs such as Labcorp, Quest Diagnostics, Clinical Pathology Labs etc according to customer location.

● Empathetically responded to all patients' questions and concerns, ensuring they reached the correct department.

● Monthly sales goal consistently averaged $20,000 a month. CubeSmart, Malvern, PA 19355 10/2020 - 9/2021

Remote Call Center Sales Representative

● Provided customer service via inbound calls and assisted customers with questions and concerns.

● Determined customer location, unit availability and recommended unit size according to customers' contents.

● Met the company's performance standards and weekly metrics.. Tatiana Lache Healing, Queens, NY 4-2019 - 10/2020 Self Employed/ Skincare Brand Owner

● Developed homemade body butters, face masks, hair care products from home.

● Packaged, labeled and shipped products to customers.

● Utilized social media such as Facebook and Instagram to advertise and promote my brand.

● Traveled with and sold my products at community events.

● Built relationships with loyal and consistent clientele. Moxy Hotel, New York, NY 10018 2/2018- 3/2019

Front Desk Crew Member

● Warmly welcomed all guests, assisted guests with giving directions, recommendations, and efficiently responded to guest requests.

● Recognized Marriott Reward Status, efficiently checked guests in and out and assigned rooms using the Fosse program.

● Responded to guest maintenance requests and submitted complaint reports using Hotel Expert program.

● Maintained fun, unique lobby experiences, by engaging with guests in games such as Jenga, Connect Four. HornBlower Cruises & Events New York, NY 10014 3/2017- 1/2018 Guest Service Agent/ Reservationist

● Answered all incoming calls to make, cancel and/or change reservations while answering guests questions or concerns regarding cruises and events.

● Responsible for the setup and breakdown of signs and walkway ramps on Pier 15.

● Welcomed and checked in all guests for brunch, dinner, charter and entertainment cruises.

● Communicated with the Event Manager on board to prepare for boarding time in a timely manner and boarded 100-350 guests.

● Maintained the cleanliness of the waiting area and set up refreshments for guests. Photogenic Inc., New York, NY 10038 3/2016- 3/2017 Photographer/ Sales Associate

● Welcomed and greeted guests throughout the waiting line.

● Took up to 300 quality souvenir photos for guests on the Zephyr Liberty Cruises and The Bateaux fine dining dinner cruises.

● Printed and packaged almost 300 souvenir photos.

● Used techniques such as upselling to sell souvenir photographs to guests.

● Responsible for setting up and breaking down photography set-up and equipment. Shoegasm, New York, NY 10003 10/2011- 2/2016

Shoes Sales Associate/ Supervisor

● Open and closed store using company policy and procedures.

● Warmly greeted customers and assisted them with finding shoes.

● Retrieved shoes from shelves and inventory for customers, measured customers feet, recommended size offered personal styling advice.

● Continually exceeded weekly individual sales goals.

● Maintained records of inventory and stock, unpacked inventory and set up displays, constantly increased product knowledge to better assist customers.

● Set up shoe displays, mannequin displays and advertising tools to help brand promotion. References: Available Upon Request

Contact this candidate