Customer Service Delivery Associate
Resume:
Mohammad Shahriar
Greater Sudbury,ON, Sudbury, ON
(CA)
****************@*****.***
Profiles
.
www.linkedin.com/in/mohammad-
shahriar-1531b7210
Skills
Route Planning
Vehicle Operations
Customer Service Management
Safety-Focused
GPS Navigation
Time Management
Education
HUZHOU UNIVERSITY
2015 - 2018
BSC in Mechatronics Engineering:
Mechatronics Engineering
Cambrian College
2012 -2014
Higher School Certificate
Certifications
Food & Safety Certified
Smart Serve Certified
OHSA certified
Availablity
Part time/Full time
Languages
English Hinde Chinese
Experienced driver with 5 years of expertise in various passenger vehicles various passenger vehicles in more than 4 countries and having 3 driving license from different countries. Experienced in logistics, demonstrating exceptional route planning and client satisfaction. Adept at troubleshooting, time management, and active listening, ensuring safe and efficient operations.
Experience
Dominos Pizza
Delivery Associate
September. 2023 - Present
Regent,Sudbury, ON
Deliver pizzas promptly, ensuring customer satisfaction; maintain accurate delivery records; enhance route efficiency. Improve customer satisfaction through timely pizza deliveries, showcasing dedication and punctuality.
Optimize delivery routes to reduce delivery times and fuel costs, contributing to operational efficiency.
Move IT
Delivery Driver
Jul 2024 to Present
Greater Sudbury
Deliver furniture and assist with home moving, ensuring timely and safe transportation.
Install furniture at client locations, enhancing customer satisfaction with efficient service.
Perform dump runs, maintaining cleanliness and organization of work areas.
Quickly adapt to new tasks, consistently meeting deadlines and contributing to team success.
I - Suites Hotel
Guest Shuttle and Airport service Operation
Feb. 2022 - July. 2023
Manila, Philippines
Resolved guest complaints and offered complimentary services, boosting guest satisfaction rates by 18%.
Maintained high standards and promoted excellent customer service, enhancing guest experiences.
Assisted guests with reservations and requests, ensuring smooth and efficient service delivery.
Hired and trained new employees, improving team performance and client service methods.
Implemented strategies to increase customer satisfaction, resulting in measurable positive feedback.
Xiangshan Seafood resturent
Delivery Associate
Feb 2017 - January. 2018
Huzhou, China
Enhanced customer satisfaction by providing friendly, courteous service, boosting loyalty.
Verified orders before delivery, reducing customer complaints and improving accuracy.
Utilized GPS software to ensure timely deliveries, consistently meeting promised delivery times.
Efficiently managed high order volumes, ensuring prompt collection and delivery.
Adhered to traffic laws, ensuring safety for pedestrians and other vehicles.
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