Project Management Business Operations

Lisa A. Curtis, MBA, PMP

Peachtree City, GA 404-***-**** ****.******@*****-****.*** www.linkedin.com/in/lisaacurtis

SUMMARY

Versatile, motivating and results driven Project Management Leader utilizing operations, engineering and business experience to successfully manage project and program outcomes. Process driven and applies technically sound and creative solutions within all aspects of technical and business operations in a multitude of industries. Successful implementor of business and culture changing programs in project management, operations, design, fabrication, safety, quality and employee culture.

Key strengths include:

Project Management PMO Leadership Cross-Functional Team Leadership Customer Management

Risk Analysis Strategic Planning Quality Improvement Safety Program Management

Mechanical Engineering Supplier Management Manufacturing Operations Mentoring

PROFESSIONAL EXPERIENCE

PANGBORN, LLC, Fairburn, GA MAY 2018 – JUL 2024

Senior Director of Operations - Custom Surface Prep Equipment

Leader responsible for organization results for project management, fabrication, quality, warranty, safety, distribution, and headquarters facilities. Direct reports from 5-20 during tenure.

Explosive custom equipment growth exceeded production capacity capabilities. Implementing project management streamlined production timeline and increased volume 71% within the first year. Manufacturing volume increased 20% year over year ensuring PMO success managing 60-80 custom EOM equipment and rebuild projects annually for customers. Project sized range for$10k to $8M.

Antiquated business systems hindered productivity within organization. Member of core implementation team responsible for project management, warranty, quality and service. Successfully transitioned data and aggressive implementation in 9 months.

Gross margins on custom equipment lagged business requirements at 12% in 2018. Led efforts with Engineering, 3rd party fabricators and overall process improvements to elevate margins to 23% on custom equipment and reduce warranty cost by 75%.

COVID pandemic challenged overall company performance. Oversaw all Operational functions including the warehouse to provide uninterrupted customer service and sales. Operated at 84% over on-time parts ship rate, improved equipment on-time shipping to 80% and increased same day incoming parts inspection rate from 35% to 90% within 48 hours.

Equipment quality and installation issues resulted in high warranty costs (17%) of equipment revenue. Led quality culture change to determine RCFA, tracted corrective actions and equipment design gate process to improve quality. Quality costs reduced to 5.5% by Q2 2024.

Lisa A. Curtis, MBA, PMP Page 2

GOFORTH WILLIAMSON, INC., Griffin, GA JUL 2016 – DEC 2017

Operations Manager - Industrial Pump Repair

Managed daily repair production, new business sector development, process efficiency, safety, CAPEX investments and technical training.

High OSHA recordable caused high Worker’s Compensation insurance premiums. Introduced new safety culture and program resulting in 60% fewer OSHA recordables, reducing premiums costs by 28%.

Repeat quality failures created unplanned overhead costs. Performed RCFA and determined incorrect bearing installation contribute to failures. Implemented Quality standards, trained 17 technicians resulting in the coveted Timken Bearing Certified Facility Certification and established as a Grundfos Repair Center for the Southeast.

AMERICAN PROCESS, Thomaston, GA MAR 2014– JUN 2016

Process & Mechanical Project Manager Safety Officer - Bioenergy, Biomaterial

Market demand for lower cost nanocellulose led to research to achieve lower manufacturing cost. Involved in design and responsible for construction build of $4M process, online in 9 months and within capital investment budget. Result was a 70% production cost reduction compared to traditional nanocellulose manufacturing. (6 varieties).

Multiple S02 exposures onsite lead to heightened safety concerns for employees. Lead initiatives implementing safety controls reducing exposures from 5 to 1 annually.

EARLIER EXPERIENCE MAR 2004 – MAR 2014

Held a variety of increasingly responsible engineering and manufacturing positions to include:

Plant Maintenance Manager - Owens-Corning, Roofing

Facilities Regional Director - McMaster-Carr, Industrial Supplies

Director Engineering and Maintenance - EMD Chemicals, Biopharma

EDUCATION

Master of Business Administration, Western Governors University (2022)

Bachelors, Mechanical Engineering, Georgia Institute of Technology (Georgia Tech)

CURRENT PROFESSIONAL CERTIFICATIONS/AFFILIATIONS

Project Management Institute PMP (Cert. No. 1533292) OSHA 10-HR/30 HR General Construction

Six Sigma Black Belt Professional Six Sigma Green Belt (Cert. No. 103241)

Member National Society of Leadership & Success Member American Society of Quality

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