Customer Service Security Officer
Resume:
STANLEY
J OSEPH
****************@*****.***
Winter Park, FL 32792
PROFESSIONAL SUMMARY
I have over 2 + years of security officer. And 2+ years as a customer service representative, specializing in both telephone and face-to-face interactions expertise encompasses a wide range of areas, including sales, meeting quotas, and fostering teamwork. With a deep understanding of customer needs and excellent communication skills, I consistently deliver exceptional service and contribute to achieving organizational goals. SKILLS
• Adaptability • Conflict Resolution
• Multitasking • Telephone Etiquette
• Bilingual CRM (customer relationship
management)
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• Strategic thinking • Leadership Development
• Safety Compliance • Team Leadership
• Customer Service
EXPERIENCE
Production Worker, The Fathers Table, May 2024 - Current, Sanford, United States
• Complied with best manufacturing practices for optimum productivity.
• Stayed aware of current quality standards and best practices.
• Reported on production inefficiencies to supervisor to improve processes. Security Officer, (BUH)Bank De L'union Haitienne, Feb 2020 - Jul 2022, Haiti
• Responded to alarms and investigated disturbances. Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
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Store Manager, Mache Pam Supermarket, Jan 2020 - Jan 2024, Haiti Oversaw daily operations of the store, including opening and closing procedures, ensuring smooth workflow, and maintaining a clean and organized environment.
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Managed and trained a team of customer service representatives, providing guidance, support, and ongoing coaching to enhance performance.
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Developed and implemented sales strategies to meet or exceed revenue targets, analyzing sales data and trends to identify opportunities for growth.
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Maintained a strong focus on customer satisfaction, actively seeking feedback and implementing initiatives to enhance the customer experience.
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Resolved customer complaints and escalated issues as necessary to ensure timely and satisfactory resolution.
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Conducted performance evaluations for staff members, providing constructive feedback and identifying areas for improvement.
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Florist Associate, SurpriseThem Florist, Jan 2016 - Jan 2020, Cap-Haitian, Haiti
Create visually appealing floral arrangements for various occasions such as weddings, funerals, birthdays, and holidays.
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Assist customers in selecting flowers and arrangements, providing recommendations based on their preferences and budget.
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Process customer orders accurately, including taking orders over the phone, online, or in person, and ensuring timely delivery.
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Monitor flowers and supply inventory levels, restock as needed, and ensure freshness and quality of products.
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EDUCATION
Orange Technical College, Orlando, Jul 2024
Diploma: AA in Business Communications
Universite de Port-au-Prince, Haiti, Dec 2023
LANGUAGE
Fluent
English
Native
French
Native
Haitian Creole
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